Copley has been instrumental in showing our department what tools are available to them. In a post-pandemic world, turnover is high. Folks have been trained by folks who were trained by folks, and the passdown of knowledge and the toolsets available led to an under-utilization of the software. Copley has been responsive throughout, guiding us through the uplift process in spring of 2020. They continue to assist us in better understanding the Infor system, how to best utilize the software in our industry, and make themselves available for customizations/personalization of the program. This allows us to focus resources on our business and avoid potentially lengthy familiarization/onboarding that would be required to have someone re-code forms and functions.

The upside to having Copley is they are available to help at all times.

They are extremely knowledgeable about the product and its features. They have an expert on many areas of the system. They also have a good handle on the roadmap of the product and its add-on products. They have knowledge about the applications and the server-level functionality. They can assist with finding the right host for the system or assist you with setting up your own environment.