Rio was introduced as part of a strategic transition programme during the divestment of two mining assets from a global mining company. The transition period was highly demanding, and the newly formed organisation sought to automate processes and maintain a lean workforce. Rio was selected to manage automated invoice processing for more than 40,000 invoices, eliminating the need for extensive manual handling. For large-scale transition projects with compressed timelines, integration often poses significant risk. Thanks to Rio’s out-of-the-box integration capability with SAP, this risk was effectively mitigated, ensuring a smooth and rapid deployment. The implementation was exceptionally successful, with only a handful of minor enhancements and initial adjustments required. These were addressed promptly and professionally by Rio’s highly capable team, demonstrating strong expertise and commitment. Within just six weeks, the solution was fully operational. The first 200+ invoices were processed with minimal issues, achieving a success rate close to 100%. As a direct result, the business reduced procurement staffing requirements from six employees in the previous organisation to just two, delivering significant efficiency gains. User feedback—both internal and external—has been overwhelmingly positive. Rio’s intuitive design meant that change management and training needs were minimal, accelerating adoption and reinforcing the solution’s value.

We've been using ConvergentIS Rio to manage invoice processing, it’s the only tool we’ve found that could handle our complex invoices and we’ve tried quite a few. We’re seeing 99+% accuracy which exceeded our expectations. It’s helped us streamline approvals, reduce delays, and stay on top of billions in invoice volume. The team keeps making it better, and it's become a go-to part of our AP operations. This sustained new business process change has allowed our team to shift to other high value-added work while eliminating manual processes, improving overall controls, and reducing audit time for the business

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