Convai

1 review

Enable your characters with human-like conversation capabilities in games and virtual world applications.

ORATION

0 reviews

Oration by Convai is a cloud-based, AI-powered call routing solution designed to enhance contact centre efficiency and customer satisfaction. By integrating seamlessly with existing infrastructure, Oration reduces average handling times, deflects unnecessary calls, and delivers faster resolutions. Its user-friendly interface allows for quick implementation without the need for extensive technical expertise. Oration's advanced speech recognition technology greets callers with a simple question: "How can I help you today?", enabling natural language understanding to determine caller intent and direct them to the appropriate outcome. Key Features and Functionality: - Advanced Speech Recognition : Converts natural spoken language into text to accurately interpret caller intent. - Intelligent Call Routing : Efficiently matches high volumes of calls to the most suitable outcomes, reducing wait times and improving first-contact resolution. - Ongoing Supervised Learning: Continuously refines the system's understanding of caller language to enhance accuracy over time. - Contact Centre Agent View: Provides agents with caller information before answering, enabling quicker and more personalized responses. - Graphical User Interface Dashboard: Allows for the creation and management of customer journeys and the generation of insightful reports. - Voice Verification: Utilizes voice biometrics for secure and efficient caller identification. - Automated KYC Verification: Automates the process of confirming caller identities, ensuring compliance and security. - Oration Chatbot: Deploys intelligent chatbots to handle customer interactions, providing self-service options and reducing agent workload. Primary Value and Solutions Provided: Oration addresses common contact centre challenges by streamlining operations and enhancing customer experiences. It reduces operational costs through efficient call routing and self-service options, decreases average handling times by preparing agents with caller information in advance, and improves customer satisfaction by providing prompt and accurate responses. Additionally, Oration's scalable and cost-effective model makes it accessible to contact centres of all sizes, ensuring that businesses can deliver exceptional service without significant upfront investment.

Convai

0 reviews

ConvAI is a provider of AI-based text-to-speech solutions for games.