Founder-led support that actually ships. Feedback turned into fixes fast, sometimes same day, and feature requests we raised landed on the roadmap instead of disappearing. Content Editorial became our single content calendar. Articles, customer stories and planning all lived in one place, and it solved the production side of high-volume, use-case-driven content. Knowledge base hierarchy (Use Always / When relevant / Manually) let us ground every piece in our own ICP research, messaging and call transcripts instead of generic output. Built-in sharing, commenting and AI comment resolution cut our editing time. The v2 jump was great: AI visibility tracking across ChatGPT, Claude, Perplexity and Google AI Overviews, plus SEO and competitor gap analysis, so production and visibility sit in one tool.