Helpline has changed the way we provide our essential services. Since switching to Helpline from a traditional answering service, we’re able to offer more reliable support to survivors. Our clients can be connected to a counselor without having to wait for our staff to become available. Helpline has made it so no call goes unanswered, allowing us to respond in real time and provide survivors with trauma-informed care.

We spent a long time researching a software that would fit the specific need of an online, secure, web-based crisis chat. When we found Helpline - we we so thrilled to find a company who was trauma informed, and understood the level of security that we needed. We appreciate that Helpline Software is very user-friendly, and the advocate interface is easy to manage. The integration of the software into our website was seamless. The CEO, Suchandan, has been incredibly kind, easy to talk to, informed and educated - throughout the whole process. It is clear that they are experts in their line of work. The initial setup was easy, with a structured plan, comprehensive tutorials, live demo calls, and check-in calls, along with the assurance of a refund if it didn't work for us. The customer service has been so thoughtful, too. Furthermore, the company encourages us to suggest future features, showing their openness to innovation.