Common Labs
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Common Labs is a South African company that builds AI-powered automation for businesses, including customer service response, appointment booking, and administrative workflow automation. The company's AI assistants operate on channels businesses already use, including WhatsApp, and are designed to comply with South Africa's Protection of Personal Information Act (POPIA). Common Labs was founded in 2026 and is based in Johannesburg, South Africa.
Common Labs is a Johannesburg-based AI automation company helping small businesses across Gauteng and South Africa reduce repetitive work and operate more efficiently. We build custom AI systems and workflow automations for lead generation, sales follow-up, CRM updates, marketing, operations, finance and customer support. Our solutions connect the tools your business already uses to reduce admin, respond to leads faster, improve consistency and support growth. From a single workflow to a complete automation system, Common Labs delivers practical solutions tailored to your business. We help teams streamline handovers, keep customer data organised and turn everyday processes into automated workflows that scale with the business.
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What is Common Labs?
We build practical AI solutions for small businesses, including: • AI Assistants that handle customer questions, enquiries and everyday support. • AI Lead Follow Up that respond to, qualify and follow up with leads automatically. • Business Automations - automate repetitive admin, data entry and routine workflows. • Custom AI Systems — build tailored AI tools around the way your business actually operates.