Cloud Giants is a woman-owned Salesforce Consulting Partner headquartered in North Carolina's Research Triangle Park. Established in 2014, the firm specializes in assisting midsize B2B organizations to accelerate revenue operations and enhance customer engagement by leveraging Salesforce solutions. With a focus on Revenue Cloud/CPQ, Sales Cloud, and Experience Cloud, Cloud Giants combines technical proficiency with business acumen to deliver scalable and extensible solutions tailored to each client's unique objectives.
Key Features and Functionality:
- Revenue Optimization: Cloud Giants enhances the velocity of revenue operations by streamlining sales processes, reducing friction, and maximizing deal value, all while aligning with clients' business goals.
- Operational Efficiency: The firm increases organizational efficiency through automation, transparency, and reduced technical debt, enabling seamless collaboration and focus on growth-driving activities.
- Customer Experience: Cloud Giants delivers personalized buyer journeys, self-service support portals, and engaging communities to foster long-term customer success.
- Technical Architecture & Change Management: The company designs flexible Salesforce platform architectures that are scalable and adaptable to evolving business needs, minimizing technical debt and managing change efficiently.
Primary Value and Solutions:
Cloud Giants addresses critical challenges faced by midsize B2B organizations by:
- Accelerating Revenue Operations: By optimizing sales processes and reducing friction, Cloud Giants helps clients achieve faster revenue growth.
- Enhancing Process Transparency: The firm provides clear visibility into the revenue lifecycle, ensuring all teams are informed and aligned.
- Simplifying Business Processes: Through automation and streamlined workflows, Cloud Giants simplifies complex business processes, allowing teams to focus on strategic initiatives.
- Improving Buyer Experience: By creating personalized and engaging customer journeys, the company enhances the overall buyer experience, leading to increased satisfaction and loyalty.
By focusing on these areas, Cloud Giants empowers organizations to maximize their Salesforce investment, drive meaningful KPIs, and achieve sustainable growth.
