ChatPilot is a shared team inbox, AI messaging agent, and embedded CRM built for businesses that run on messaging channels.
When a prospect or customer reaches out via WhatsApp or Instagram, ChatPilot's AI replies instantly in your brand voice - answering product questions, handling FAQs, and qualifying leads against a custom scoring matrix. When a conversation requires human judgment, ChatPilot hands off to the right agent without losing context. Teams see every channel in one inbox, with high-intent leads surfaced at the top.
Beyond customer acquisition, ChatPilot manages the full customer lifecycle. Every contact carries its full conversation history, intent score, and channel attribution - giving teams a live CRM embedded directly inside the messaging environment their customers already use.
Key capabilities:
- Unified multi-channel inbox (WhatsApp, Instagram and more)
- AI auto-replies tuned to your brand voice, SOPs, and product knowledge
- Intelligent handoff to human agents when needed
- Lead scoring and intent ranking out of 100
- Embedded contact profiles with full conversation history
- Response time, SLA, and conversion analytics
