Channel Automation

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Channel Automation is an omnicommerce platform that helps businesses of any size maximise conversions, centralise inboxes and livechat, and ecommerce across channels. The platform integrates seamlessly into your existing CRM or CMS systems, allowing you to easily create automated campaigns based on customer behaviour, location, time of day and more. You can then send these automated messages via SMS, email, Facebook Messenger, voice call and IVR. Product Features: - Easily integrate with your current CRM/CMS system. - Send automated messages through SMS, Email, Facebook Messenger, Voice Call and IVR. - Integrates with Salesforce, Zendesk, Intercom, Hubspot and many others. - Built in analytics allow you to track performance and measure ROI. - Manage multiple campaigns simultaneously. - Set up custom rules to trigger automated messages. - Customizable templates to make it easy to create new messages. - Add a phone number to the campaign to receive a callback. - Create lists within the platform to segment customers. - Track conversations and clickthroughs. - Easy to use drag and drop interface. - Fully hosted and managed service.