Carbotech Systems

Carby

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Carby is a customer service platform that uses artificial intelligence to create chatbots, automate conversations, and deliver support around the clock. The platform operates across WhatsApp, Instagram, Facebook, and web chat, consolidating interactions into a single interface where teams can manage inquiries without switching between applications. The AI adapts to match business communication styles, and automation handles repetitive tasks to streamline workflows. Carby integrates with existing tools through APIs and supports multiuser management with granular permissions. Data security is maintained through end-to-end encryption. The platform includes queue management, conversation triage, interaction history, and customizable tags. Detailed reporting and SLA tracking provide visibility into performance metrics. Script templates and automation rules work together to maintain efficiency while preserving personalized interactions.