CALLSCAN AUSTRALIA PTY. LTD.

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Callscan Australia Pty. Ltd., operating under the trading name QPC Australia, is a provider of comprehensive contact center solutions with over two decades of experience in the Australian market. Specializing in Cloud Contact Centre as a Service solutions, QPC Australia offers a range of services including solution implementations, hosting, and telecommunications. Their expertise lies in delivering innovative services and solutions that enhance contact center operations, enabling businesses to achieve world-class customer service standards. Key Features and Functionality: - Custom Solutions: Tailored tools and technologies designed to meet specific business requirements, ensuring future-ready solutions. - Elevated Customer Experiences: Empowering agents with instant access to customer data, product information, and tailored scripts to exceed customer expectations. - Customer-Centric Approach: Leveraging data and technology to develop experiences that align with current and future customer expectations. - Agent Empowerment: Enabling teams to handle higher volumes while delivering exceptional service. Primary Value and Solutions Provided: QPC Australia addresses the challenges businesses face in managing efficient and effective contact centers. By offering customized, technology-driven solutions, they help organizations adapt, transform, and make incremental changes to their customer experience strategies. Their services ensure that businesses can exceed customer expectations, empower their agents, and develop customer-centric growth strategies, ultimately leading to enhanced productivity and customer satisfaction.