Process Director allows non-developers to develop process beginning to end without needing to be able to code, yet provides developers with the tools needed to extended out of the box functionality (e.g scripting, web services. integration to external data sources, etc) BPLogix provides a customer portal where you can submit questions on how to use the application, download new releases and view release notes and access online documentation. The customer support goes above and beyond to help solve issues. If you are needing professional services, they offer DIrect Assistance (for an additional cost). Process Director is a perfect fit to solve niche processes in our company that fall outside of our enterprise applications

It's ability to extract data from our SQL databases of both our Accounting and our Project Management databases, allowing us to marry that data into customized forms that not only help save us time, but also allow those who may not normally have access to this data the ability to use it to improve their own role but also those who they oversee. Our account manager also checks in often to ensure the product is still serving us well and shows they care about our happiness with their product.

There have been a few processes we have tried to implement which required further support/development from BP Logix. They are always very responsive in getting us what we need to create process flows that improve our day-to-day functionality.