Boxia

1 review

Track all of your shipments on one single interface, automatically inform your customers of their delivery’s progress, and anticipate your delivery problems. You reduce by 80% calls and emails to your customer service! Boxia provides: - Centralized shipment tracking: you save time when looking for delivery information - Incidents and delays detection: you proactively manage your delivery problems and treat them before your customers even know it! - Customized tracking page and proactive delivery notifications: you send personalized delivery notifications to your customers that allow you to reduce questions like “Where's my order?” - Post-purchase performance analysis: you manage the logistics performance of your carriers and you analyze the interactions of your customers with your messages. With Boxia, you will like: - Proactivity: you detect your delivery anomalies before your customers, and you treat them before even being contacted! - Customer experience: thanks to your personalized communication, you provide a continuous shopping experience to your customers from purchase to delivery! - Reduction in customer service contact points: your customers are reassured and they no longer contact your customer service with questions such as “Where's my order?”