Botcadence

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Botcadence is an AI automation platform deploying voice and chat agents across ten channels, including phone, WhatsApp, website chat, Instagram, Telegram, Messenger, Slack, and email, to handle customer support, sales, and lead generation. Voice agents manage inbound calls with intent qualification and routing, while outbound agents handle follow-ups, reminders, and campaigns using multilingual AI voices. Chat agents automate support workflows and engage website visitors. Social media tools turn comments and messages into leads. The WhatsApp Business Suite centralizes interactions, templates, and campaigns. Features include AI-powered lead scoring, sentiment analysis, spam detection, and human handoff. Botcadence integrates with CRM and helpdesk systems like Salesforce, HubSpot, Zoho CRM, and Zendesk, with deployment supported by training on business documentation.