Masego from BizRate cares greatly about our business, MarineAndReef.com. She does a great job summarizing and collating the customer feedback data from store reviews. She helps us to understand how we are perceived by our customers. Through the data collected by BizRate we can see how we stack up against other companies in terms of our product offerings, website design, customer and service and other factors.

Bizrates voice-of-customer surveys give us a better understanding of our shoppers journeys. I use the VitalSigns dashboard weekly to review the collected data and provide actionable feedback to our team. The Online Buyer Comments report helps me to monitor feedback throughout our customers journeys. I read through the reporting for our brands and when action is needed, I assign the comment to someone specific on our team to take action. Many times people are trying to get in contact with customer service regarding delayed orders, broken items, missing items, and need assistance in doing so. Sometimes people are simply unsure of how to add discount codes or gift messaging to their orders or are looking for specific dimensions of items and can’t find it on the site on their own. Bizrate allows us to bridge the gap and assist our customers throughout their journey in real time.

Ties in with Google Customer Reviews, good price. Dedicated Account Manager is available to answer any questions. We use it on 3 of our sites and have had good results. The new integration is straightforward with just an App to download and a Merchant ID to enter. The ability to remove Site Abandonment surveys with one click also helps, it just isn't something we want for all sites so being able to remove them is great.