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Best Practical

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3.8 out of 5 stars
10 reviews
  • 1 profiles
  • 6 categories
Average star rating
3.8
Serving customers since
2001
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Request Tracker

10 reviews

RT is a battle-tested issue tracking system which thousands of organizations use for bug tracking, help desk ticketing, customer service, workflow processes, change management, network operations, youth counselling and even more.

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Best Practical Reviews

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Star Rating
5
1
3
1
0
Verified User in Oil & Energy
AO
Verified User in Oil & Energy
09/12/2022
Validated Reviewer
Review source: G2 invite
Incentivized Review

Request Tracker

|Request Tracker
Automation via Scrips and Actions and Critical information is always available and all in one place.
Giuseppe D.
GD
Giuseppe D.
IT Senior Security Consultant
01/28/2022
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Request Tracker (RT) the ideal ticket-tracking solution for all IT teams and organizations

|Request Tracker
RT help the IT people to track and resolve problem and incident requests for all type of customers. RT offer three methods for interact with the system: - via GUI - via RESTful API - via e-Mail If you enable RT email-incoming feature, it's possible to open a ticket and respond to the ticket via e-Mail (this feature reduce the customers effort to integrate his ticketing systems in RT). The RT user interface is a clean and offer all typicals features of ticket-tracking systems: - a ticket workflow (standard and customizable lifecycle) - a notifcation system - custom fields - asset-management and KB - report, chart and dashboard for ticket monitoring - SLA
Anirudh P.
AP
Anirudh P.
Senior Business Intelligence Analyst | I turn boring information into interesting visuals
08/18/2021
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

A Non-Ideal Ticketing Software

|Request Tracker
One of the features that I like about Request tracker is how it enables creation of Custom Dashboards for different processes and how we can share the same with a group of people in the company who might need to see the number of tickets and the details of the tickets right in the software itself. And then comes its seamless Email integration with the Active Directory of our organization.

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HQ Location:
United States

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@bestpractical

What is Best Practical?

Best Practical Solutions, LLC is a software company that specializes in developing and supporting Request Tracker (RT), an enterprise-grade issue tracking system designed to manage customer support, helpdesk functions, and project management tasks effectively. RT is highly valued for its flexibility and adaptability, catering to the needs of organizations across various industries, including education, government, and commercial sectors.Founded by Jesse Vincent in 2001, Best Practical aims to enhance workflow processes and improve productivity through its robust software solutions. Their flagship product, Request Tracker, is open-source, allowing for customization and integration with existing systems to meet specific organizational requirements. The company also offers professional services including training, support, customization, and hosting, enabling organizations to optimize the use of their software to fit their unique needs.

Details

Year Founded
2001