I appreciate how Beex Contact Center has improved our performance indicators, especially by reducing average response times thanks to automatic call distribution, which optimizes the workload. I like that we can effectively manage calls and WhatsApp messages and conduct targeted campaigns to specific clients. The automation capabilities, such as automated messages on WhatsApp and the categorization of message types through the chatbot, are incredibly useful since the chatbot automatically gathers information about clients and what they want, which facilitates the executive's work in the final stage of the process to conclude or close the ticket. The platform has allowed us to respond massively to clients, which is a great advantage. The integration with other platforms, like OHO for ticket management, is also perfectly facilitated. Additionally, I highly value the speed of the service, the quality of the after-sales service, and the adaptability of the platform to our business. The usability and easy configuration process make it stand out even more.

adaptability of the CRM to our processes and collections management, ease of use, simple and comprehensive screens with all the information we need, continuous support, variety of reports, and practicality in configuring dialing strategies.

What I liked most about bexc is the support they can provide even after having been with them for a while, and the new implementations they suggested to us and that will happen after some time with them.