1. Arrivy provides a ton of flexibility that allows the business owners to manage and modify the settings and setup on their own without dev work or updates from Arrivy. The scale of the things that can be changed on the fly is incredible. I built out the initial implementation for the tool in a day and the custom integrations within a month. The tool is built so that it's flexible for use for multiple industries. My experience was in solar. 2. The breadth of features on the product is quite vast. Every time we'd have a new requested update from business/management it was almost always a setting update or a feature offering in the tool. 3. The tool is incredibly user friendly both in the web and mobile app, so it's easy to understand how to use the tool for the business owner and the field service workers. The mobile app is simple while still providing the workers with all of the information and functionality that they needed. Being able to link to past visits was a huge win for the team. 4. The integrations team is fantastic. We did a Salesforce integration initially and over time I'd get additional requests/updates from business. They almost always turned around the updates for us in ONE DAY. That turnaround is unheard of for those types of updates. (For reference we used TaskRay for project management and they were able to integrate). 5. When we did have requests for a feature that the platform didn't offer the team was great about working with us to come up with alternative opens or workaround. Plus, they take the customer requests seriously and are constantly releasing new features. We had a specific need for integration with Salesforce which was used for a CRM and project management that wasn't a native offering. Their team worked with us to come up with a solution and did it with a fast turnaround. 6. The people are fantastic. Both the account manager and the developer took the time to understand our business needs and what we were trying to accomplish so that they could help with implementation. I've managed many SaaS implementations in my career and this is hands down my favorite vendor to work with. I can't say enough good things and hope to see them grow even more.