AptEdge
7 reviews
- 1 profiles
- 5 categories
Average star rating
4.4
Serving customers since
2021
AptEdge Reviews
CS
Chris S.
Drives agent efficiency
I like that Aptedge connects to Jira, Confluence Salesforce, and Knowledge and supplies our agents with relevant information for solving cases. I also love the use of Edges to connect like cases as well as efficiently communicate to customers during outages.
SV
Sean V.
AptEdge has made searching multiple platforms a breeze
I like that I don't have to go to multiple locations to find multiple results. Using AptEdge, I can search Jira, Zendesk, KB docs, and more all from one location. I can filter results if I know I'm looking specifically for a ticket sent to engineering, or if I want to see if anyone on my team has seen an issue before. I can review public conversations, filter articles and documents, and even set up "Edges" to help others find similar results.
UC
Verified User in Computer & Network Security
It helps being able to search Jira, Zendesk, and Helpdesk KB articles in the same place.
Searching multiple sources for answers like Jira, Zendesk, and Helpdesk KB articles is great. It can make searching the entire organization's data much easier.
About
What is AptEdge?
AptEdge, accessible at https://aptedge.io, is a company specializing in AI-driven solutions designed to help customer service and support teams optimize their operations. Their platform utilizes advanced artificial intelligence to analyze support tickets and other customer interactions. This analysis helps businesses better understand customer issues, predict trends, and automate responses. AptEdge focuses on enhancing efficiency, reducing response times, and improving overall customer satisfaction by providing actionable insights and automating routine tasks.
Details
Year Founded
2021
Website
aptedge.io