Cost-benefit is quite attractive compared to other competitors and plug and play implementation.

I have a small business and needed help with online customer service to increase my revenue and enable the growth of the enterprise. My budget for investment is small, so the team at Alana was very accommodating in the negotiation and offered me a perfectly tailored proposal: a simple service, with little sophistication (responses in social media chats) at a price that fit the budget. I manage everything alone, without an IT or administrative team, and I found the platform intuitive and straightforward, I can do everything by myself and Alana helps me exactly with what I needed: it responds accurately to potential customers and this has increased my sales.

Because it is easily configurable, we were able to start Alana only on the Facebook fan page, and today we have it on all our social networks, email, and app stores.