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AI-Com Innovations

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4.5
Serving customers since
2024
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Peter V.
08/25/2026
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Review source: Organic

Revolutionized Our Shopify Customer Support

|ZYBR
I like how ZYBR helps us manage the volume of repetitive questions that used to pile up, especially during sales. Most of these queries are answered before we even check the inbox in the morning, which has improved our response times from a day or two to almost immediate. I also really appreciate the flexibility ZYBR offers by allowing us to decide per category whether responses are handled autonomously or drafted for review, giving us more control. Additionally, the initial setup of ZYBR was faster than I expected.

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HQ Location:
Berlin, DE

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What is AI-Com Innovations?

AI-Com Innovations GmbH, operating under the ZYBR brand, is a Berlin-based software company building AI-powered customer service software for e-commerce, exclusively for merchants on Shopify. Founded by Robin Wehner (CEO), Sean Gaenicke (CTO) and Robert Nachtigall (CFO), the team came out of running their own online stores. ZYBR serves European D2C brands and provides German-language support.

Details

Year Founded
2024
Website
zybr.ai