Overall, the tool has been really useful for Support in several areas: reporting and spotting trends, auditing documentation against real tickets, running RCA on outages and bugs, validating product behavior and logic, and answering broader account-level questions that would otherwise require manual data analysis. I also love being able to use it directly within Slack.

I love the automation and connection of all the different products so I can automate certain pipelines. I love adapt!

I love having a single, company-wide AI agent that the whole team can use, instead of dealing with the crazy sprawl of individual agents and scattered connections.