Actigy BPO
3 reviews
- 1 profiles
- 1 categories
Average star rating
5.0
Serving customers since
Actigy BPO Reviews
DK
David K.
Customer Support Manager / Head of Customer ExperienceSmall-Business (50 or fewer emp.)Noticeable improvement across support metrics
They took over email, chat and a few other support channels while following our knowledge base, escalation rules and quality standards. The mix of trained agents, team-lead oversight, regular QA and the AI-supported workflow works well. We still see the exceptions and get regular reporting on the main metrics.
IW
Ivan W.
Revenue Operations ManagerSmall-Business (50 or fewer emp.)AP finally stopped being a constant headache
Actigy took over invoice processing, three-way matching, exception handling and reconciliations while sticking to our existing SOPs and approval controls. We still approve everything internally, which was non-negotiable for us.
The biggest win is predictability. Escalations are clear, reporting is straightforward, and we can actually see throughput, exceptions and turnaround times without digging through messy spreadsheets.
VP
Valerii P.
IT companyMid-Market (51-1000 emp.)Actigy Streamlined Our Tier 1 Support with Consistently High QA
We moved our Tier 1 support and initial KYC screening to Actigy a few months ago. With our previous vendor, we spent a lot of time checking their work and constantly following up. Since switching to Actigy, we’ve had to do far less of that. Their delivery lead stays on top of the day-to-day work, so we don’t have to step in all the time. They handle around 4,500 tickets a month for us, and QA scores have been consistently holding at 97–98%.
About
What is Actigy BPO?
Actigy BPO is a business process outsourcing (BPO) provider that specializes in delivering a range of services to enhance operational efficiency for its clients. The company focuses on offering tailored solutions in areas such as customer support, data management, and back-office operations. Actigy BPO aims to help businesses optimize their processes, reduce costs, and improve customer satisfaction through its dedicated and skilled workforce. With a commitment to leveraging technology and best practices, Actigy BPO serves various industries, ensuring that clients receive customized and effective support.
Details
Website
actigy.com