5400 Twin Cities Lane, McKinney, Texas
Exterprise is a certified ServiceNow Consulting and Implementation partner specializing in delivering comprehensive digital transformation solutions. With a global presence and a team of over 420 professionals, Exterprise offers a blend of offshore and nearshore delivery capabilities, ensuring cost-effective and efficient service delivery. Their expertise spans various industries, including financial services, insurance, oil & gas, manufacturing, and healthcare. Exterprise's solutions are designed to reduce costs, increase efficiency, and maintain compliance, thereby alleviating financial burdens and resource challenges for their clients.
Key Features and Functionality:
- ServiceNow Solutions & Services: Exterprise provides advisory, implementation, administration, support, integration, and migration services on the ServiceNow platform.
- Customer Service Management : They implement ServiceNow’s CSM solution, leveraging AI/ML-driven agent intelligence, performance analytics, and customer workflow solutions to enhance customer experience and build brand loyalty.
- Field Service Management : Exterprise modernizes field service operations by configuring FSM modules to assign the most qualified personnel, schedule preventive maintenance, and improve efficiency through intuitive mobile applications.
- IT Service Management : They offer seamless ITSM solutions, enhancing employee experience through modern IT service delivery and management practices.
- HR Service Delivery : Exterprise configures and implements HRSD solutions to improve employee experience and productivity through automated workflows, efficient onboarding, and self-service portals.
- Now Platform: They utilize ServiceNow’s low-code, no-code rapid application development platform to design, develop, and deploy enterprise-scale business solutions, integrating with various line-of-business applications.
Primary Value and Solutions Provided:
Exterprise empowers organizations to embrace digital transformation by leveraging the ServiceNow platform. Their services address critical business challenges such as inefficient processes, high operational costs, and compliance issues. By automating workflows, integrating disparate systems, and providing scalable solutions, Exterprise enhances operational efficiency, improves customer and employee experiences, and ensures adherence to industry standards. Their flexible financial models and round-the-clock service delivery enable clients to plan and manage budgets transparently while maintaining high service levels.
