2Be-FFICIENT is a French SaaS company founded in 2000, specialized in Digital Experience Monitoring (DEM) for large enterprises. Our platform helps IT, digital, and business teams ensure the quality of critical user journeys across web, mobile, API, and IVR channels, 24/7, from outside the infrastructure. We serve leading French enterprises in banking, insurance, e-commerce, energy, and retail, including Hello Bank, Engie, galeries lafayette, MAIF, and SG. Our key differentiator: Opale, our AI engine that detects anomalies proactively, reduces false positives, and accelerates MTTR — before users are impacted.