Products

Gauge your contact center agents performance in real-time with NovelVox Contact Center Wallboards. Monitor and motivate agents with intuitive display of KPIs and relevant data for a guided move. Enable the supervisor or team lead to control performance and take immediate actions on data breach. From individual agent status to seat plan at glance, the gamified wallboards from NovelVox have everything that improves FCR and reduces AHT. Supervisors can monitor the number of calls dropped, rout

Catch Cloud empowers IT leaders and departments to accelerate the speed to value of technology investments by advising them on the best technology to deliver dynamic capabilities to the enterprise. We help our clients find, select, & optimize tech investments. Security Consulting Contact Center Consulting Unified Communications Consulting

Better Customer Experiences, Better Operations with VContactCenter for Support and Service The contact center can make or break customer relationships – you need to optimize each interaction to earn your customer’s business. Throw in tight margins, turnover, and the challenges of keeping all customers’ data segmented, and it’s clear that the right contact center CRM is crucial. VContactCenter includes all of the features you need to automate and strengthen your service interactions, deliver seam

Contact One Communications, Inc. is a veteran-owned IT Consulting and System Integration company.

Handle all your channels in one system with pure OMNI-channel support. Get a full 360° view of all your customers communication, including complete history. Have chat bots working side by side with your agents with seamless transfers and full history

Cirrus’ CCaaS Solution makes managing contact effortless. When you face a daily challenge to manage different teams of agents on different systems; trying to balance your resources, and fighting to provide your agents with a single view of the customer that empowers them to deliver your brand promise, then perhaps it`s time to talk to Cirrus. We take the technology headache out of day-to-day operations, helping you take advantage of Artificial Intelligence (AI) and the latest omni-channel featu

Contact centers have one of the highest staff rotation rates in the industry and one of the lowest age averages. In this scenario, creating a mechanism that motivates and promotes employee loyalty is very important. Gamification is a tool to shape behaviors, develop skills and drive outcomes – making work more appealing, motivating and fun while still trying to meet company goals. OneContact Gamification is available stand-alone via web browser or customizable mobile apps, and can be connected

Loop provides a pinnacle of outsourced customer support as a service, encompassing top-tier customer service, potent retention strategies, and robust sales techniques. Our offerings empower your business to not only broaden and retain your customer base but also to bolster your revenue streams. Headquartered in Manila, the premier call center hub for American companies operating internationally, we enjoy a unique advantage in tapping into a pool of highly experienced contact center professionals

ContactCenterPRO Consulting is a full-service consulting firm specializing in customer experience and communication technologies. Providing expert guidance in technology selection, recognized best practices, and connections with vetted BPOs and outsourcers. ContactCenterPRO delivers scalable, cost-effective solutions that revolutionize customer interactions and operational efficiency.

Contact Center Services (CCS) is a technology consulting firm dedicated to enhancing customer experience (CX) by integrating advanced technology with business processes. Specializing in platforms like Genesys, Cisco, and Five9, CCS offers tailored solutions that help organizations attract, retain, and better serve their customers. Their expertise spans CX optimization, digital transformation, cloud migration, and AI integration, ensuring businesses can effectively manage and evolve their custome

Elixir Patient Intake Management is a healthcare intake and workflow automation solution designed to help providers streamline patient onboarding, insurance verification, pre-admission assessments, billing workflows, and communication processes from a centralized platform. Built with AI-powered automation and Salesforce integration capabilities, the solution helps healthcare organizations reduce manual tasks, improve operational efficiency, and enhance the patient experience. The platform suppo

We offer through our support professionals tailored end-to-end BPO solutions including multiple modules for inside sales, order management, customer care, and technical support to several Fortune 1,000 companies within the EMEA region, and North America. We keep up with the rapidly evolving customer expectations in digital-oriented industries, like Fintech, Insurance, Healthtech, Food and Bevrage, Banking and Finance via implementing CX best practices.

StarTele Logic offers IT consulting and development services for next generation mobile and enterprise mobility applications. They offer mobile apps, web applications, systems software development, and cloud telephony services to their clients. The company was founded in 2011 and is located in India.

WA Contact Saver is a browser extension designed to streamline the process of exporting WhatsApp contacts, enabling users to efficiently manage and organize their contact lists. With just a few clicks, users can export contacts from individual chats, group conversations, and labels into various formats, including CSV, Excel, JSON, and vCard. This tool is particularly beneficial for professionals and businesses seeking to maintain up-to-date contact databases without manual data entry. Key Featu

TradeShowContacts.com is a powerful B2B lead generation platform that lets users search, discover and contact exhibitors from major trade shows worldwide. With intelligent web scraping and enrichment, it provides verified company and attendee contacts—complete with outreach templates and personalization tools—so sales teams, agencies and growth professionals can quickly engage high-value prospects and scale their pipeline.

Cloud Contact Center

NFON Contact Center is a cloud-based contact center solution designed to manage customer interactions across multiple channels from a single interface. It supports voice, email, chat, and messaging platforms, enabling businesses to engage with customers consistently and efficiently. The platform offers features such as intelligent call routing, queue management, real-time monitoring, and analytics, helping organisations optimise response times and service quality. Integration with CRM and other

PUBLITRAC is a Relational marketing platform that allows businesses to communicate a relevant message to your leads and contacts.

WizLeads is a cloud-based Sales Navigator scraper that extracts lead data from LinkedIn Sales Navigator searches and exports it to CSV format. The platform automatically enriches extracted profiles with verified business email addresses and additional contact information. Unlike browser-based extensions, WizLeads processes scraping jobs on dedicated cloud servers, allowing users to extract large volumes of leads without keeping browser tabs open. The platform includes Smart Link Splitting techn

NaProxy is a comprehensive residential proxy service offering a vast network of over 90 million IPs across more than 200 global locations. Designed to meet diverse business needs, NaProxy provides flexible pricing plans and multiple proxy types, including rotating residential proxies, static residential proxies, long-acting ISP proxies, and static data center proxies. Key Features and Functionality: - Extensive IP Pool: Access to over 90 million residential proxies ensures a broad and reliabl