--- title: ShipHero Reviews meta_title: 'ShipHero Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 216 reviews by the users' company size, role or industry to find out how ShipHero works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 216 scale: '5' date_modified: '2026-08-14' parent_category: name: Inventory Management url: https://www.g2.com/categories/inventory-management --- # ShipHero Reviews **Vendor:** ShipHero **Category:** [Warehouse Management Software](https://www.g2.com/categories/warehouse-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 216 ## About ShipHero ShipHero makes it easy to ship eCommerce with our powerful warehouse management software (WMS). Our cloud-based WMS is perfect for emerging, scaling and high volume brands. Instead of holding you back, ShipHero can push your eCommerce business forward with the technology and processes you need to run a successful warehouse. We Crush it for for eCommerce Brands and 3PLs: - Reduce mis-picks and mis-ships by 99% - Reduce warehouse costs by 35%+ - Increase picking efficiency by 3x ## ShipHero Pros & Cons **What users like:** - Users value the **ease of use** of ShipHero, praising its intuitive interface and seamless integrations for quick onboarding. (43 reviews) - Users rave about the **excellent customer support** from ShipHero, highlighting their responsiveness and commitment to success. (30 reviews) - Users highlight the **intuitive interface and seamless integrations** of ShipHero, enhancing onboarding and workflow efficiency. (23 reviews) - Users value the **reliable and user-friendly inventory management** of ShipHero, which greatly enhances business operations and growth. (22 reviews) - Users find ShipHero's **setup ease** exceptional, enabling swift onboarding and efficient management of warehouse operations. (21 reviews) - Users appreciate the **efficient onboarding process** with ShipHero, feeling supported and confident throughout their transition. (20 reviews) - Order Management (20 reviews) - Service Quality (18 reviews) - Functionality (17 reviews) - Users value the **quick and helpful customer support** from the ShipHero team, fostering a strong partnership with 3PL. (17 reviews) **What users dislike:** - Users find the **lack of bulk editing and complicated navigation** frustrating, hindering efficient order management in ShipHero. (13 reviews) - Users express frustration with **poor customer support** , highlighting slow response times and unresolved technical issues. (11 reviews) - Users struggle with **bulk operation issues** in ShipHero, needing more clarity and streamlined processes for efficiency. (9 reviews) - Users face **integration issues** with ShipHero, encountering glitches and cumbersome login prompts that hinder efficiency. (8 reviews) - Users find **inventory management less streamlined** , requiring adjustments and complicating processes, though ShipHero generally adds value. (8 reviews) - Users experience **frequent software bugs** , leading to manual re-processing and prolonged support resolution times. (8 reviews) - Complexity (7 reviews) - Users experience **technical issues** such as bugs and delays in support, impacting order processing efficiency. (7 reviews) - Difficult Learning (6 reviews) - Difficult Training (6 reviews) ## ShipHero Reviews ### 1. Simply good software **Rating:** 4.5/5.0 stars **Reviewed by:** Zaid S. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2025 **What do you like best about ShipHero?** ShipHero is a fantastic operating system. It has helped us take control of complexity in our warehouse. Definitely hard to grasp at the start when we implemented it over a year ago, but can’t imagine running our business without it now. As a multi node 3PL, there is lots of complexity in order routing, carrier selection etc. and with help from the ShipHero team, we are able to continue to keep solving complex issues to make order fulfillment seamless for our clients. **What do you dislike about ShipHero?** As a Canada based 3PL, there are some things left to be desired. Posthero for Canada would help us track carrier performance, however it only seems to function well in the US. There is also a lack of selection with direct carrier integrations, even with major carriers in Canada like Intelcom, Fleet Optics etc. that forces us to rely on webhook connections, which don’t play well with some important features like rate shopping and shipping containers. Would like to see more carriers added as direct integrations. **What problems is ShipHero solving and how is that benefiting you?** Complexity, multi-node operations and fulfillment of both simple and complex orders for brands. ### 2. ShipHero leveled up our fulfillment business **Rating:** 4.5/5.0 stars **Reviewed by:** Gary D. | Managing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2025 **What do you like best about ShipHero?** ShipHero has drastically improved our fulfillment business in numerous ways. First, it's forced us to become even more organized and process driven than ever before. Our daily use of the web app, desktop app and iOS apps has helped us level up our warehouse operations. Second, it's allowed us to easily start charging customers for storage based on usage and accurately charge for fulfillment labor to make a profit. Lastly, any problems we've had were quickly addressed to our complete satisfaction. **What do you dislike about ShipHero?** I dislike that the ShipHero UI feels a bit disjointed and inconsistent. There are sections that have entirely different navigation menus than the rest of the web app! I feel like the overall web app UI needs a lot of work. The app can also feel a bit buggy at times for as expensive as it is, but I recognize how complex it is to integrate with all the different carriers and e-commerce platforms. **What problems is ShipHero solving and how is that benefiting you?** ShipHero helps us accurately track customers' inventory in our warehouse and charge to store that inventory based on actual usage. Prior to ShipHero, we used ShipStation but its inventory locations feature was sorely lacking. ShipHero enables us to use several different carriers which is useful for different types of shipments. It also allows us to specify fees to a very granular level. While it doesn't solve every problem in our fulfillment business, it has solved many of them. ### 3. Great system with outstanding support from the team **Rating:** 5.0/5.0 stars **Reviewed by:** Rene F. | Customer service and CRM management, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2025 **What do you like best about ShipHero?** What stands out the most is the exceptional customer support, especially from our Implementation Manager, Avi. The onboarding process has been smooth, and the team has always been responsive, helpful, and knowledgeable. The interface is user-friendly, and the way inventory locations and fulfillment flows are structured makes it intuitive to manage warehouse operations. We’re confident this system will help scale our logistics efficiently. **What do you dislike about ShipHero?** There is a learning curve at the beginning, especially when configuring more advanced features or handling non-standard workflows (like wholesale orders or external marketplaces). However, with the help of the support team, this has been manageable. Some parts of the interface could be faster or more customizable. **What problems is ShipHero solving and how is that benefiting you?** ShipHero is helping us streamline and centralize our warehouse operations. Before using ShipHero, our fulfillment process was more manual and disorganized, especially when it came to inventory tracking and order accuracy. Now, with barcode scanning, real-time inventory updates, and automated picking workflows, we’ve significantly reduced errors, increased efficiency, and improved our shipping times. It also allows us to manage different shipping carriers and SKUs more effectively, all from one platform. ### 4. Streamlined Order Management with Seamless Shipping **Rating:** 4.5/5.0 stars **Reviewed by:** Richmond F. **Reviewed Date:** October 13, 2025 **What do you like best about ShipHero?** I appreciate ShipHero's impact on our workflow, enabling us to prioritize orders smoothly with a first-in, first-out approach. This system helps us ensure no orders slip through the cracks and allows us to manage back-ordered or missing items effectively, positively impacting our daily operations. **What do you dislike about ShipHero?** I found it initially challenging to get a grasp on learning the ins and outs of the ShipHero system. We had to relearn several processes, including order picking and shipping methods, which resulted in significant changes to how we ran the warehouse. Additionally, there were some glitches between ShipHero and Shopify, although they weren't too major and we managed to work through them. **What problems is ShipHero solving and how is that benefiting you?** I find ShipHero streamlines our order processing by prioritizing orders smoothly, preventing unfulfilled orders, and ensuring backordered items are managed efficiently. ### 5. Reliability, trust and confidence when moving over to ShipHero **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2025 **What do you like best about ShipHero?** After spending time learning about ShipHero we like the ease of use, and the potential efficiency earned from taking on ShipHero. Our warehouse has been operating based on best-guess practices, and now with ShipHero we can solidify our operations and streamline our inventories. The rules and automations are easy to setup and the performance dashboards can help us gain more visibility on our output. **What do you dislike about ShipHero?** Some integrations are still being worked on, so there are limitations there if you aren't in line with who they integrate with. **What problems is ShipHero solving and how is that benefiting you?** ShipHero is helping us centralize our inventory, and manage our fulfillment process, benefiting us by putting time back in our day, and ensuring less errors in fulfillment. ### 6. Comprehensive & User Friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Tiffany S. | Operations Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2025 **What do you like best about ShipHero?** We have a ShipHero software account for our 3PL and love that it is very user friendly and easy to navigate! We enjoy the multitude of features including order management, inventory management, report generation, and so much more. ShipHero has helped us grow our business with easy customer onboarding and carrier integration. We also love having a dedicated CSM and team available to investigate any technical issues and to answer our questions. After switching from a lesser WMS, we found ShipHero was incredibly simple to install and begin using right away. **What do you dislike about ShipHero?** There are several areas we would like to improve: one being more seamless integration of the various features - when switching between different modules, such as purchase orders vs order shipping, I'm prompted to login at every module switch, which is usually a 2 step process. Second being more proactive monitoring for tech bugs, rather than my team needing to capture the issue via images/videos, and giving an extensive description of the issue. Sometimes we're so busy that we aren't able to stop, document the issue, and go back and forth with CS to reach a resolution. Third being building out the billing functionality with more features and customization - all of of our accounts have different billing structures and it requires quite a bit of manual manipulation after exporting the invoices to ensure our customers are being charged correctly (example recognizing a carton as a single pick versus 100 individual picks). **What problems is ShipHero solving and how is that benefiting you?** We absolutely love the 2 way connection between Shopify and ShipHero, this allows for much easier order and product management. ### 7. Support is not strong enough for the demand **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2025 **What do you like best about ShipHero?** I think ShipHero is quite a good system but it does have some glitches and some features that do not work properly and you have to find a way around it. The pick and pack is very good. **What do you dislike about ShipHero?** Magento API really needs enhancing - there’s not very much control for us as the user/brand and also the limitations have caused us real logistical issues when launching a new website. The support for the size of shiphero and the type of business is quite poor. I really hope that ShipHero sort this out as they are killing their own business by offering a poor support service. I am still waiting for 2 months to hear back from Professional Services (a chargeable service) purely to delete some SKUs in bulk which we are not able to do manually due to the volume. **What problems is ShipHero solving and how is that benefiting you?** Being able to accurately pick and pack. ### 8. Shiphero blows the other WMS' out of the water! **Rating:** 5.0/5.0 stars **Reviewed by:** Eric D. | Co-Founder, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2024 **What do you like best about ShipHero?** ShipHero has been an incredible partner in our growth as a 3PL. The platform is intuitive and built with the needs of fulfillment operators in mind—focusing on the core functionality that actually drives warehouse performance. We’ve seen firsthand how they prioritize enabling their partners: opening up their APIs, providing smooth integrations with Make.com, and continually expanding functionality in ways that support our needs as a scaling 3PL. The support team has been exceptional. We’ve had the pleasure of working closely with Matt Wolmer and several past account managers who have gone above and beyond to understand our business and help us get the most out of the platform. Their responsiveness and genuine commitment to problem-solving make a huge difference. We’re also incredibly impressed by the events ShipHero hosts. These gatherings bring the community together, spark innovation, and help all of us push the platform forward. The sense of collaboration they foster among operators, developers, and ShipHero’s own team is rare in the industry. Another huge advantage is their carrier integrations. These integrations have been a game-changer for us—unlocking meaningful shipping cost savings for our clients and simplifying what used to be a complex, time-consuming process. We’re proud to be on ShipHero and to be building our business on a platform led by Aaron, whose leadership and vision inspire confidence that we’re in good hands for the long term. **What do you dislike about ShipHero?** While so much about ShipHero is best-in-class, the billing functionality remains a pain point. We still have to manually create invoices each week because the QuickBooks integration doesn’t leverage predefined relationships between ShipHero’s fees and their corresponding revenue line items. This is a well-known issue across the 3PL community. That said, we’re encouraged that conversations are actively happening to address this. ShipHero’s leadership and support team have acknowledged the challenge and are engaging with partners like us to work toward a solution. We’re optimistic that these discussions will result in meaningful improvements in the near future. **What problems is ShipHero solving and how is that benefiting you?** Rate shopping in ShipHero has been a massive step up from our previous WMS. It empowers us to deliver the best possible shipping outcomes for our clients, and the deep list of native carrier integrations has unlocked meaningful cost savings that we can pass directly to them. Combined with its bulk shipping capabilities and robust Shopify integration, ShipHero offers a truly hard-to-beat solution for 3PLs like ours. We’re also excited about the upcoming License Plate functionality. When we first reviewed ShipHero three years ago, this was the one feature we felt was missing for us as a 3PL. Seeing it now coming to fruition reinforces our confidence that the platform is headed in the right direction and continually innovating to meet our needs. ## ShipHero Discussions - [How do you handling inventory In and Out efficiently](https://www.g2.com/discussions/30463-how-do-you-handling-inventory-in-and-out-efficiently) - 1 comment, 1 upvote - [How much does ShipHero cost?](https://www.g2.com/discussions/how-much-does-shiphero-cost) - 1 comment - [Is ShipHero a 3pl?](https://www.g2.com/discussions/is-shiphero-a-3pl) - 2 comments - [Is ShipHero a WMS?](https://www.g2.com/discussions/is-shiphero-a-wms) - 1 comment - [View ShipHero pricing details and edition comparison](https://www.g2.com/products/shiphero/reviews?filters%5Bsentiment_snippet%5D=1735980&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+23%3A59%3A27+-0500&secure%5Bsession_id%5D=4b246447-b59d-405d-97ae-e49f103501c4&secure%5Btoken%5D=e637cb7561878037420d24f228d900a51cbd6ceea0083b4f46cff6fd34956be5&format=llm_user) ## ShipHero Integrations - 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Multicarrier Parcel Management Solutions - Customer Information Database - Multicarrier Parcel Management Solutions - Flexible Billing - Multicarrier Parcel Management Solutions - Shipping Management - Multicarrier Parcel Management Solutions **Planning** - Picking Methods - Documents - Locations - Scheduling **Supply Chain Operations** - Warehousing - Transportation - Inventory Management - Customer Experience Management - Client Management - AI Copilot - Workflow Management - Communications Management - Fleet Management - Rate Management - Contact Management - Returns Management - Warehouse Management - Document Management - Transportation Management - Dock Management - Shipping Management - Barcode/Label Management **Labels** - Label Printing - Return labels - Bar codes - Shipping Labels **Multichannel inventory management** - Warehouse Inventory Transfer - Multichannel Inventory Syncing - Multi-Warehouse Routing **Warehouse Definition** - Locations - Visualization - Warehouse Slotting **Barcode support** - Symbologies - Serialization - Standard formatting - Printing - Integrations - Label Printing **Order Entry** - Entry - Register - Notifications - Order Entry - Remote Order Entry **Integrations** - E-Commerce - WMS - Accounting Integration - OMS **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Execution** - Voice - Mobile - Adjustments **Customer Management** - Customer Portal - Visibility - Billing **Order management** - Shipment Tracking - Third-Party Integrations - Manage orders - Order Status - Shipping Services Integration - Package Tracking - Status Tracking - Delivery Tracking **3PL inventory management** - Client management - Marketplace connections - 3PL inventory tracking - Returns Management - Order Management - Shipping Management - Discount Management - Fee Management - Consignment Management - Layaway Management - Gift Card Management - Manufacturing Inventory Management - Multi-Channel Management - eCommerce Management - Catalog Management - Retail Inventory Management - Reorder Management - Warehouse Management - Purchase Order Management - Barcode/Label Management - Shop Floor Management - Supplier Management - Inventory Management - Item Management - Pricing Management - Invoice Management - Sales Order Management **Logistics** - Cross Docking - Receiving - Pick & Pack **Design** - Shipping Labels - WYSIWYG editor - Color editor - Graphics import - 1D and 2D barcodes - RFID Encoding - Barcoding/RFID - Receiving Labels **Order Tracking** - Shipping - Tracking - Backorder - Discount Management - Order Tracking - Purchase Order Management **Tracking** - Shipping - Inventory - Freight Shipping - Air Shipping - Ground Shipping **Additional Functionality** - Barcode/Ticket Scanning - Multi-Channel Management - Supplier Management - Workflow Management - Customizable Fields - Purchasing & Receiving - Generative AI - Data Import/Export - Returns Management - Customizable Reports - Order Tracking - Historical Reporting - Shipping Management - Real-Time Data - Stock Management - Invoice Management - Order Processing - Asset Tracking - Labeling - Billing & Invoicing - API - Label Templates - Customizable Branding - Inventory Replenishment - Serial Number Tracking - Customizable Templates - Multi-Location - Inventory Optimization - Warehouse Management - Summary Reports - Sales Order Management - Mobile Access - Barcode Recognition - Reporting & Statistics - Audit Management - Cost Tracking - Inventory Management - Activity Tracking - Order Management - Status Tracking - AI Copilot - Customization - Inventory Tracking - Purchase Order Management - Location Tracking - Audit Trail **Analytics** - KPIs - Dashboards - Custom Reports **Carrier and rate management** - Quick rate comparison - Vendor availability - Flat rate services - Auditing & Claim Filing Services **Inventory Management** - Inventory Tracking - Inventory Costing - Product Master - Inventory Forecasting - Integrations - IoT Integration - Vendor Managed Inventory **Analytics** - Worker performance - Error Tracking - Procurement analytics - Order Tracking - Warranty Tracking - Serial Number Tracking - Inventory Tracking **Inventory Management** - Stock Levels - Flow Of Goods - Reserving Goods **Transactions** - Exchange - Approvals - Refund - Credit **Additional Functionality** - Data Import/Export - Check Printing - Price Optimization - Online Store Builder - Customizable Fields - Categorization/Grouping - Reporting & Statistics - Inventory Optimization - Shopping Cart - Customizable Reports - Sales Reports - Credit Card Processing - AI Copilot - Multi-Location - Mobile App - Generative AI - Automatic Backup - Label Printing - Point of Sale (POS) - Multi-Currency - Self Service Portal - Order Processing - Purchasing & Receiving - SKU/UPC Codes - Billing & Invoicing - Check-in/Check-out - Barcode/Ticket Scanning - Reporting/Analytics - Search/Filter - Collaboration Tools - Backup and Recovery - Data Synchronization - Product Identification - Kitting - Mobile Access - Predictive Analytics - Inventory Control - Inventory Auditing - API - Bill of Materials - Ordering Automation - Inventory Replenishment - Custom Pricing Rules **Additional Functionality** - Driver Management - AI Copilot - Reporting/Analytics - Resource Management - Quality Control - Warrant Tracking - Generative AI - Alerts/Notifications - Refund Management - Order Tracking - Vendor Management - Inventory Management - Traceability - Barcoding/RFID - Route Optimization - Self Service Portal - Customer Portal - Payment Processing - Shipping Management - Repair Management - API - Field Reporting - Label Printing - Supply Chain Management - Warehouse Management - Asset Tracking - Refund Opportunity Identification **Additional Functionality** - Inventory Control - Barcode/Ticket Scanning - EDI - Billing & Invoicing - Reporting/Analytics - Quality Control - Order Fulfillment - AI/Machine Learning - Route Optimization - Drag & Drop - Business Process Automation - Demand Forecasting - Generative AI - Third-Party Integration - Alerts/Notifications - For 3PLs **Inventory management** - Low stock alerts - Automated inventory orders - Assign suppliers **Inventory Management** - Customer Portal - Cycle Counting **Customer Management** - Order Status - Information Access - Email Notifications - Mobile Access - Activity Dashboard - Recurring Orders **Additional Functionality** - Batch Processing - Supplier Management - Shipping Management - Order Management - Supply Chain Management - 3PL Management - Workflow Management - Generative AI - Mobile Access - Customizable Fields - Financial Management - AI Copilot - Accounting - Inventory Optimization - Dock Management - Labor Management - Picking & Routing - Kitting - Real-Time Monitoring - Space Management - Reporting & Statistics - Yard Management - Compliance Management - Inventory Management - Multi-Channel Management - Returns Management - Shipping Labels - Ordering Automation - Barcoding/RFID **Reports** - Shipment reports - Inventory reports - Unshipped products **Subscription Management** - Payment Data - Payment Gateway - Billing - Automatic Payments - Real-Time Data **Additional Functionality** - AI Copilot - Shipping Optimization - Cost Recovery - Refund Opportunity Identification - Third Party Management - Generative AI - Automated Claim Filing - Package Analytics - Audit Management - Exceptions Management - Predictive Analytics - Carrier Invoice Auditing - Data Import/Export - Alerts/Notifications - Supplier Management - Container Shipping - Reporting/Analytics - Ground Shipping - Quotes/Estimates - Invoice Management - Import/Export Management - Activity Dashboard - Bills of Lading - Customizable Branding - Accounting - EDI - Returns Management - Parcel Shipping - Air Shipping - Customer Database - Claims Management - Discount Management - Transportation Management - Shipping Management - Shipment Price Calculation - Barcode/Ticket Scanning - Warehouse Management - Order Management - Real-Time Updates - API - Purchase Order Management - Inventory Management - Freight Shipping - Search/Filter - Ocean Shipping - eCommerce Management - Multi-Location - Workflow Automation **Agentic AI - Order Management** - Adaptive Learning - Natural Language Interaction **Additional Functionality** - Multi-Location - Barcode/Ticket Scanning - Customer Database - Product Configurator - Data Import/Export - AI Copilot - Inventory Auditing - Reporting & Statistics - Quotes/Estimates - Customer History - Invoice Creation - Order Fulfillment - Client Portal - Shipping Management - Assignment Management - Workflow Management - Warehouse Management - Multi-Channel Management - Contact Database - Generative AI - Billing & Invoicing - eCommerce Management - Delivery Management - Real-Time Updates - Returns Management - Label Printing - Reporting/Analytics - Search/Filter - Order Management - Catalog Management - Inventory Management - Third-Party Integrations - For eCommerce - Backorder Management - Supplier Management - Batch Processing - Order Routing - Promotion Optimization - API - Multi-Currency - Shipping Labels - Customer Management - Order Processing - Exchange Management - Customizable Branding - Special Order Management - Forecasting - Vendor Management **Inventory Management Platform Features** - Centralized Inventory Database - Inventory Level Dashboards - Stock History Reporting - Low Stock Notifications - Bundles, Kits, & Variants - Asset Tracking - Inventory Forecasting - eCommerce Integrations - Accounting Integrations - Data Exporting / Importing - Customer Database - Activity Dashboard - Transaction History - Budget Tracking - Cost Tracking - Alerts/Notifications - Status Tracking - Demand Forecasting - Customer History - Serial Number Tracking - Status Tracking - Third-Party Integrations - Demand Forecasting - Activity Dashboard - Alerts/Notifications ## Top ShipHero Alternatives - [ShipBob](https://www.g2.com/products/shipbob/reviews) - 3.7/5.0 (118 reviews) - [ShipStation](https://www.g2.com/products/shipstation/reviews) - 4.3/5.0 (580 reviews) - 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