Satisfaction Ratings for VoIP
G2 reviewers rated software sellers' ability to satisfy their needs as shown in the table below.
| Satisfaction | Satisfaction by Category | Net Promoter Score (NPS) | |||||||
|---|---|---|---|---|---|---|---|---|---|
| Likelihood to Recommend | Product Going in Right Direction? | Meets Requirements | Ease of Admin | Ease of Doing Business With | Quality of Support | Ease of Setup | Ease of Use | ||
| Zoom | 94% | 84% | 95% | 92% | 94% | 89% | 93% | 95% | 82 |
| Nextiva | 89% | 81% | 92% | 87% | 91% | 93% | 84% | 89% | 66 |
| Dialpad Talk | 87% | 85% | 91% | 89% | 89% | 87% | 90% | 92% | 58 |
| GoTo Connect | 89% | 85% | 92% | 91% | 93% | 91% | 88% | 91% | 65 |
| OpenPhone | 96% | 92% | 94% | 96% | 97% | 96% | 96% | 97% | 89 |
| Vonage Business Communications | 86% | 84% | 92% | 90% | 90% | 88% | 87% | 90% | 57 |
| Webex Calling | 87% | 85% | 92% | 87% | 86% | 88% | 82% | 89% | 55 |
| Aircall | 86% | 84% | 86% | 87% | 82% | 85% | 89% | 91% | 59 |
| 3CX | 90% | 88% | 92% | 91% | 88% | 81% | 90% | 93% | 70 |
| 8x8 X Series | 81% | 76% | 88% | 84% | 84% | 82% | 83% | 86% | 41 |
| Ooma Office | 93% | 90% | 92% | 90% | 94% | 94% | 90% | 90% | 80 |
| VoIP.ms | 95% | 96% | 94% | 94% | 96% | 95% | 90% | 93% | 88 |
| GlobalMeet Collaboration | 88% | 94% | 90% | 88% | 89% | 91% | 87% | 92% | 64 |
| Intermedia Unite | 93% | 95% | 96% | 97% | 98% | 94% | 92% | 95% | 79 |
| CallHippo | 86% | 73% | 87% | 86% | 85% | 90% | 86% | 88% | 63 |
| CallTower | 88% | 72% | 94% | 86% | 92% | 92% | 90% | 92% | 58 |
| MightyCall | 89% | 82% | 90% | 92% | 95% | 95% | 90% | 92% | 64 |
| CloudTalk | 84% | 80% | 86% | 89% | 85% | 88% | 87% | 90% | 47 |
| Cisco | 88% | 87% | 92% | 84% | 91% | 89% | 75% | 85% | 60 |
| Switchvox | 85% | 80% | 92% | 89% | 90% | 89% | 84% | 88% | 47 |
| Genesys Cloud Voice | 97% | N/A | 95% | N/A | N/A | 98% | N/A | 93% | 93 |
| CallRail Call Tracking | 93% | 92% | 94% | 91% | 91% | 88% | 91% | 94% | 73 |
| net2phone | 90% | 86% | 90% | 87% | 90% | 90% | 89% | 90% | 76 |
| Freshdesk Contact Center | 82% | 91% | 92% | 95% | 98% | 93% | 88% | 91% | 40 |
| Cisco Business Edition 6000 | 83% | 100% | 95% | 86% | 91% | 92% | 71% | 92% | 39 |
| FreePBX | 89% | 86% | 94% | 89% | 94% | 92% | 89% | 90% | 57 |
| Crexendo | 97% | 93% | 99% | 96% | 99% | 99% | 95% | 97% | 92 |
| JustCall | 94% | 95% | 92% | 97% | 99% | 99% | 96% | 95% | 88 |
| Kixie PowerCall & SMS | 95% | 90% | 94% | 92% | 90% | 96% | 90% | 96% | 85 |
| Bria | 89% | 83% | 92% | 96% | 95% | 89% | 97% | 93% | 62 |
| Loop Communications | 96% | 94% | 97% | 96% | 98% | 98% | 96% | 97% | 88 |
| AVOXI | 90% | 91% | 93% | 98% | 98% | 96% | 98% | 93% | 66 |
| Global Call Forwarding | 100% | N/A | 97% | N/A | N/A | 100% | N/A | 100% | 100 |
| CloudCall | 79% | 73% | 83% | 79% | 84% | 82% | 80% | 82% | 34 |
| Talkroute | 98% | 100% | 100% | N/A | N/A | 97% | N/A | 94% | 100 |
| Ringover | 94% | 91% | 95% | 95% | 94% | 90% | 79% | 96% | 83 |
| SnapDial | 98% | 100% | 100% | N/A | N/A | 100% | N/A | 100% | 90 |
| Truly | 88% | 92% | 90% | 94% | 98% | 97% | 96% | 96% | 61 |
| Ring4 | 94% | 79% | 92% | 98% | 95% | 86% | 95% | 92% | 85 |
| CircleLoop | 84% | 100% | 96% | N/A | N/A | 100% | N/A | 95% | 50 |
| FluentStream Technologies | 97% | 89% | 94% | 86% | 95% | 97% | 90% | 94% | 100 |
| Cradle.io | 99% | 100% | 95% | 98% | 100% | 100% | 100% | 97% | 100 |
| Monster VoIP | 88% | 87% | 90% | 91% | 99% | 88% | 94% | 86% | 61 |
| TeleCMI | 90% | 71% | 86% | 86% | 89% | 94% | 94% | 95% | 82 |
| HotTelecom | 97% | 100% | 95% | N/A | N/A | 97% | N/A | 100% | 100 |
| RingCentral MVP | 76% | 72% | 87% | 80% | 78% | 77% | 76% | 84% | 23 |
| Windstream OfficeSuite UC | 82% | 85% | 87% | N/A | N/A | 84% | N/A | 91% | 30 |
| Mitel MiCloud Connect | 76% | 68% | 84% | 76% | 78% | 76% | 76% | 82% | 13 |
| Grasshopper | 81% | 68% | 87% | 87% | 83% | 82% | 84% | 86% | 40 |
| Mitel MiCollab | 84% | 89% | 89% | N/A | N/A | 89% | N/A | 84% | 55 |
| Comcast Business VoiceEdge | 76% | 71% | 83% | 74% | 76% | 79% | 75% | 81% | 33 |
| OfficeSuite | 78% | 80% | 94% | N/A | N/A | 84% | N/A | 81% | 15 |
| Fuze | 67% | 72% | 78% | 71% | 71% | 67% | 75% | 81% | -1 |
| Phone.com | 68% | 58% | 82% | N/A | N/A | 79% | N/A | 75% | 11 |
| OnSIP | 81% | 69% | 90% | 90% | 93% | 95% | 88% | 88% | 30 |
| Sonetel | 91% | 89% | 84% | 86% | 80% | 87% | 86% | 86% | 84 |
| Asterisk | 93% | 80% | 91% | 82% | 86% | 86% | 77% | 81% | 78 |
| VirtualPBX | 81% | 61% | 84% | 79% | 80% | 85% | 68% | 83% | 40 |
| MicroSIP | 83% | 93% | 91% | N/A | N/A | 69% | N/A | 92% | 41 |
| MiVoice Business | 79% | 75% | 84% | 79% | 75% | 80% | 77% | 85% | 29 |
| MiVoice Connect | 84% | 74% | 88% | 89% | 80% | 83% | 88% | 87% | 45 |
| Yodel.io | 91% | 94% | 89% | 91% | 90% | 91% | 91% | 92% | 68 |
| Zinc | 86% | 79% | 88% | N/A | N/A | 90% | N/A | 93% | 50 |
| iPlum | 74% | 64% | 88% | N/A | N/A | 79% | N/A | 94% | 39 |
| EntComm | 82% | 83% | 84% | N/A | N/A | 82% | N/A | 84% | 30 |
| Ekiga | 76% | 93% | 88% | 74% | N/A | 68% | 89% | 88% | 0 |
| Evolve IP Phone Systems | 80% | 91% | 84% | 89% | 89% | 92% | 86% | 86% | 38 |
| Line2 | 56% | 50% | 75% | 83% | 77% | 66% | 83% | 82% | -25 |
| NetFortris Unified Communications | 70% | 45% | 79% | 52% | 62% | 74% | 50% | 77% | 5 |
| Voice Carrier Connect | 83% | 65% | 86% | 86% | 82% | 81% | 80% | 86% | 40 |
| Toky | 69% | 60% | 71% | 76% | 75% | 64% | 79% | 72% | 11 |
| Average | 86% | 83% | 90% | 87% | 89% | 88% | 86% | 90% | 57 |
*N/A is displayed when fewer than five responses were received for the question.
**Net Promoter Score ranges from -100 to +100
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in any form without G2’s prior written permission. While the information in this report has been
obtained from sources believed to be reliable, G2 disclaims all warranties as to the accuracy,
completeness, or adequacy of such information and shall have no liability for errors, omissions, or inadequacies in such information.
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