Discussões de It Service Management Tools

Ao vincular uma tarefa a uma tarefa existente, ele oferece uma função de busca para procurar a tarefa que estamos vinculando, mas não podemos inserir o ID ou URL da tarefa para vinculá-la. Temos que inserir o nome da tarefa, o que pode ser desafiador se tivermos tarefas com nomes/palavras-chave... Leia mais

If the messages come in and the agent doesn't have chat access they can't translate the ticket.

Will ServiceNow provide more OOB widget for Service Portal Development?

Estou enfrentando problemas para dividir diferentes projetos adequadamente sem que cada lista fique muito

on the agent workspace, email chains keep being pulled into the conversation flow. this is where the customer responds back with the entire email chain as their email. this makes it extremely hard to find the latest reply when it is somewhere half way up the ticket

Os widgets atuais fornecidos são ótimos, mas faltam alguns recursos. Por exemplo: um widget personalizado onde possamos visualizar a tarefa de uma data específica, em vez de estarmos limitados apenas a "hoje".

Is it possible to have readymade bots as part of default program? Means, when a user wants to do some automation, instead of searching BOT store, we also can have small integrations readymade templates to kick start the automation or process ticketing without much manual efforts.

Which are the best practices when creating or customizing the triggers?

Seria útil verificar/atualizar ordens de serviço sem precisar fazer login através do navegador da web do telefone.

I received an error message when attempting to upload the screenshot of me signed in. Let me know if you would like me to provide it another way.

I am used to writing emojis and emoticons with the keyboard, it saves a lot of time. But when I talk to a customer over the chat, I have to go and use the emoji menu, instead of the regular format starting with ":", are they going to be implemented for a faster use?

When will you allow us to track metrics for "messaging" such as missed chats?

Nothing to describe.

É possível que as informações de envio de formulário de contato (submetidas por clientes/usuários finais) sejam atualizadas diretamente no perfil do usuário final no Zendesk? Por exemplo, se um envio de formulário de contato for recebido e o usuário final enviar seu número de telefone, temos que... Leia mais

Preciso apresentar o planejamento de um ano, refletir sobre o calendário de marketing, RP, campanhas, etc. Preciso apresentar o ano inteiro buscando uma visão panorâmica e alguns detalhes de nível inferior. Atualmente, estou trabalhando com CU e, em paralelo, criando slides manualmente. Ficarei... Leia mais

Estou tendo dificuldades com várias versões gratuitas de ferramentas de gerenciamento de projetos. As diferentes partes da nossa equipe estavam todas trabalhando com várias ferramentas, e o ClickUp tem sido ótimo para atender às necessidades de todos, fornecendo diferentes maneiras de visualizar... Leia mais

Isso é em relação a possivelmente interagir com clientes que não têm nenhum conhecimento sobre como navegar no ClickUp.

não agora

I have RedHat linux Server and Macbooks. How do SysAid manage these assets like what I can do with Windows servers or Desktop PC.

How can you help me?

Have you or your company discovered ways to learn about your public's questions that might still be unanswered? I want to not just answer questions using Zendesk but also to anticipate future or undiscovered confusion.

When will you change the UI for this, Onhave been waiting for this for long time. I was excited when u huys changed the name from RTMS to Helix, but totally disappointed with the old UI again. Please update it, Eagerly waiting for it.

On my user and self-service portal, I only have the Submit Incident button. Is it possible to have the Submit Request button as well?

I didn't find a way to add the Instagram channel directly, but I saw that some providers offer that service.

We want to share our access to a client that does not need to see our other clients.

How many employess are you?

How many employees are there in Zendesk worldwide and how many in the EU

How new is this system?

Hi Team Please suggest if network devices moves to new IOS ,so it will lost our data in that particlaur periods.

I have used ZD for a couple years but I feel like I don't know all of the ways that I could be taking advantage of ZD. I would like to learn more about the reports, the administration tools, and all the ways that I can really use ZD as a power user.

My time is valuable and offering a $25 incentive to review but then wasting an hour of my time is incredibly disrespectful.

I would like to have a duplicate account to separate teams

Acho que uma integração de chat ao vivo seria ótima para a maioria das empresas, pois permite que o problema seja resolvido mais rapidamente, além do fato de que a maioria das pessoas não tem tempo para enviar e-mails ou ligar para a empresa.

I want to integrate my SysAid on-premise with WhatsApp

It would be fantastic to have more flexible logic/rules regarding sending CSAT surveys. Being able to send CSAT surveys on X% of tickets would be fantastic.

How do I quickly move from one ticket form to 4? What steps should I consider in this implementation?

Como podemos baixar todos os anexos e comentários no ticket quando exportamos? Porque quando exporto tickets para o formato Excel, não encontro anexos ou imagens nos Incidentes ou tickets.

Sometimes we can get locked out of our Zendesk, such as password issues or connection fail issues. There are times when our tickets don't update in real-time and it becomes glitchy. The response time on these issues can take days to fix and leave us behind on tickets. How can we get these issues... Leia mais