# Zydon Reviews
**Vendor:** Zydon  
**Category:** [Plataformas de E-Commerce](https://www.g2.com/pt/categories/e-commerce-platforms)
## About Zydon
Zydon is an innovative B2B ecommerce platform, developed to serve industries, wholesalers, and distributors that rely on recurring orders and complex negotiations. The solution allows the creation and management of customized virtual stores, centralizing the control of product catalogs, price setting, inventory management, and order processing. Some features: - Dynamic and customized catalogs Allows the creation of detailed catalogs with images, videos, and technical sheets, as well as enabling the configuration of customized price tables, including volume discounts and promotional campaigns. - Integrations The platform integrates natively with ERP systems (such as Bling and Sankhya...), TMS, and various payment gateways (such as Cielo, Getnet, Rede, and Zydon Pay), ensuring real-time synchronization of inventory and transaction data, which streamlines and simplifies business processes. - Multi-Store B2B Allows companies to create different portals with specific visual identities and configurations for different segments, regions, or market strategies, optimizing segmentation and personalized service. Zoe AI: Intelligent Assistant for Ecommerce Zoe AI is the artificial intelligence integrated into the Zydon platform, offering continuous support for both customers and sellers in placing orders and managing service. Its main differentiators are: - Purchase and sales copilot Present throughout the system, Zoe AI assists in order execution and doubt resolution. For example, a seller can request a list of customers who have not placed orders in the last three months, and Zoe AI, using historical data and purchase behavior, generates the list with accurate information. - Suggestions and services Based on the analysis of purchase behavior and segmentation by clusters, the assistant recommends relevant products, accesses FAQs, and promotes promotional campaigns, facilitating decision-making. - Integration with WhatsApp Zoe AI is also integrated with WhatsApp, allowing orders to be placed, statuses checked, and documents (such as second copies of invoices and bills) requested via text or audio messages. This integration has proven to reduce order processing time from 15 to 6 minutes, with 80% of orders via WhatsApp being completed in less than 10 minutes, compared to 45% on the web platform. - Impact and Results With more than 300 implementations and transactions exceeding R$1 billion in 2024, Zydon has demonstrated significant improvement in operational efficiency and customer engagement. Focused on B2B commerce, the platform combines advanced technology and intelligent automation to transform traditional processes and offer a faster, safer, and more personalized sales experience.






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## Zydon Features
**Vendas de Produtos**
- Busca de Produtos
- Filtros de Produtos
- Personalização da página do produto

**Comércio sem cabeça**
- APIs REST
- Orquestração de dados
- Personalização
- Extensibilidade

**Administração**
- Relatórios & Analytics
- Rastreamento de Pedidos
- Automação de Preços
- Integração com plataforma de e-commerce
- Automação de Processos

**IA generativa**
- Geração de Texto
- Resumo de texto

**Agente AI - Plataformas de E-Commerce**
- Execução Autônoma de Tarefas
- Integração entre sistemas
- Aprendizagem Adaptativa
- Interação em Linguagem Natural
- Assistência Proativa
- Tomada de Decisão

**Merchandising/Marketing**
- Ferramentas de design de vitrine
- Visualização de Produtos
- Recomendações / Personalização
- Promoções e Descontos
- Abandono de carrinho de compras
- Avaliações de produtos
- SEO

**Catálogo de Produtos**
- Gerenciamento de conteúdo
- Configuração do Produto
- Busca e Filtragem de Produtos

**Processo de Pedido**
- Processo de Checkout
- Opções de envio
- Exibição e processamento de impostos
- Processamento de Pagamentos
- Gerenciamento de Pedidos
- Devoluções / Reembolsos
- Gestão de Estoques
- Atendimento multicanal

**Suporte Multicanal**
- Omnichannel
- Móvel
- Comércio Social
- Atendimento ao cliente
- Integração com a loja 3rd-Party
- B2b

**Plataforma**
- Apis
- Personalização
- Integrações com ferramentas complementares
- Gerenciamento de usuários
- Relatórios / Análises
- Segurança
- Gerenciamento de vários locais
- Direitos de acesso do administrador
- Migração de teste para produto
- Desempenho e Confiabilidade

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