# Wellhub Reviews **Vendor:** Wellhub **Category:** [Software de Benefícios para Funcionários](https://www.g2.com/pt/categories/employee-perks) **Average Rating:** 4.1/5.0 **Total Reviews:** 53 ## About Wellhub Wellhub é uma plataforma abrangente de bem-estar corporativo projetada para ajudar as organizações a melhorar o bem-estar dos funcionários por meio de uma abordagem integrada. Fundada em São Paulo, Brasil, em 2012 e agora com sede em Nova York, Wellhub expandiu seu alcance para 18 países na América do Norte, América Latina e Europa. Com uma base de clientes que excede 50.000 entidades corporativas e mais de 5 milhões de assinantes, Wellhub conecta usuários a uma vasta rede de parceiros de bem-estar, facilitando mais de 1 bilhão de check-ins desde sua criação. A plataforma foca em cinco dimensões chave do bem-estar: Fitness, Mindfulness, Saúde Mental, Nutrição e Sono. Ao fornecer acesso a uma variedade diversificada de serviços, incluindo academias, estúdios, aulas e aplicativos de bem-estar digital, Wellhub permite que as empresas ofereçam benefícios robustos aos funcionários que atendem a várias necessidades. Seu modelo de assinatura flexível e em múltiplos níveis permite que as organizações adaptem seus programas de bem-estar de acordo com a demografia da força de trabalho e restrições orçamentárias, garantindo que os funcionários recebam o suporte de que necessitam. O aplicativo móvel da Wellhub melhora a experiência do usuário ao permitir que os funcionários naveguem facilmente pelos parceiros de bem-estar, reservem aulas e façam check-in para serviços presenciais e digitais. Essa conveniência não só incentiva a participação, mas também promove uma cultura de saúde e bem-estar no local de trabalho. A plataforma compensa os parceiros de bem-estar com base no uso verificado, criando um sistema transparente e responsável que beneficia todas as partes interessadas envolvidas. Uma das vantagens significativas da Wellhub é sua capacidade de consolidar múltiplos fornecedores de bem-estar em uma única solução integrada. Essa simplificação facilita a gestão dos programas de bem-estar dos funcionários, permitindo que os empregadores ofereçam um benefício coeso que acomoda as diversas preferências de sua força de trabalho. Ao reduzir barreiras à participação e fornecer uma gama de opções, Wellhub promove maior engajamento e melhores resultados de bem-estar. Isso, por sua vez, melhora a experiência geral dos funcionários, apoiando as organizações na atração e retenção de talentos enquanto impulsiona o desempenho da força de trabalho. No geral, Wellhub se destaca no cenário de bem-estar corporativo ao oferecer uma plataforma versátil que atende às necessidades em evolução dos locais de trabalho modernos. Seu compromisso com o bem-estar dos funcionários, combinado com uma interface amigável e uma ampla rede de parceiros, posiciona a Wellhub como um recurso valioso para organizações que visam fomentar uma força de trabalho mais saudável e engajada. ## Wellhub Pros & Cons **What users like:** - Os usuários elogiam o **suporte ao cliente responsivo** da Wellhub, garantindo uma experiência tranquila e agradável. (2 reviews) - Os usuários valorizam a **flexibilidade e variedade** que o Wellhub oferece, permitindo acesso à academia adaptado às suas necessidades. (1 reviews) - Os usuários elogiam a **velocidade de aprovação rápida** do Wellhub, tornando o acesso às academias rápido e sem complicações. (1 reviews) - Os usuários valorizam as **extensas opções de academia e estúdio** oferecidas pelo Gympass, melhorando sua experiência geral de fitness. (1 reviews) - Os usuários adoram a **flexibilidade** do Wellhub, permitindo acesso a diversas academias que atendem às suas necessidades de viagem e treino. (1 reviews) - Facilidade de Uso (1 reviews) - Acesso Fácil (1 reviews) - Benefícios dos Empregados (1 reviews) - Flexibilidade (1 reviews) - Cartões-presente (1 reviews) **What users dislike:** - Os usuários estão frustrados com a **precificação cara** do Wellhub, especialmente após aumentos de preços inesperados e a falta de opções para planos mais baratos. (2 reviews) - Os usuários acham as **atividades limitadas** frustrantes, especialmente com apenas uma visita à academia permitida durante o horário de pico. (1 reviews) - Os usuários acham a **disponibilidade limitada** frustrante, especialmente ao tentar visitar a academia várias vezes ao dia. (1 reviews) - Os usuários muitas vezes acham **recursos limitados** frustrantes, especialmente em relação ao acesso à academia e opções de agendamento. (1 reviews) - Os usuários acham a **funcionalidade limitada** do Wellhub frustrante, especialmente em relação aos horários e restrições de visita. (1 reviews) - Os usuários expressam frustração com as **opções limitadas** disponíveis no Wellhub, impactando o valor pelo dinheiro e a escolha. (1 reviews) - Problemas de Login (1 reviews) - Problemas de Agendamento (1 reviews) ## Wellhub Reviews ### 1. Versatile Wellness Benefits with Great Value **Rating:** 5.0/5.0 stars **Reviewed by:** Maisha H. | Director of Human Resources, Médio Porte (51-1000 emp.) **Reviewed Date:** May 12, 2026 **O que você mais gosta em Wellhub?** The versatility and the value. There are so many different benefits from health and wellness apps - tracking steps, monitoring calories, to a vareity of gyms all around the country. The best part is we will never pay for more than 50% of our employee headcount. **O que você não gosta em Wellhub?** It would be nice to have a direct customer service line to reach out to. I can only think of 1 time that it was needed and I was able to get what I needed but it took a few days for them to get back to me for something that could have been resolved with a quick call. **Que problemas Wellhub está resolvendo e como isso está beneficiando você?** We were looking for a health and fitness benefit for employees that provided more than just gym service as not all employees like to leave to work out. Wellhub has several apps included which is beneficial for employees who don't want to go to the gym. We also were looking for something that offered a good benefit that wouldn't break the bank. With Wellhub, we only pay for employees who enroll and for only up to 50% of our employee headcount so it makes it extremely affordable. **Official Response from Isadora from Wellhub:** > Thank you for the review, Maisha! We are thrilled to hear that Wellhub’s variety of wellness apps and gym access has been such a valuable and affordable benefit for your team. We also truly appreciate your honest feedback regarding our customer service. While we don’t currently offer a direct phone line, we are always working to improve our response times. For the fastest support, we recommend using the Live Chat feature in our Help Center (https://helpcenter.gympass.com/en-us) while logged in, as this often allows for quicker resolutions. You can also reach out via direct message on Instagram (@wellhub) or X/Twitter (@wellhubhelp), and we will be happy to assist you. ### 2. Great Wellness Access, But the Challenge Feature Still Feels Stuck in Beta, Customer Support sucks **Rating:** 3.0/5.0 stars **Reviewed by:** Eryn R. | Human Resources Generalist, Médio Porte (51-1000 emp.) **Reviewed Date:** May 08, 2026 **O que você mais gosta em Wellhub?** Easy access to gyms near you and tons of opportunity for wellness right in the app without having to leave your home **O que você não gosta em Wellhub?** Challenge feature has been in beta for 6+ months, we signed up with the understanding that this would be improved.We’ve rolled out a few challenges internally at Cage & Miles, and overall engagement is low. We’re getting consistent feedback that the current format isn’t very balanced or inclusive. For example, some users dominate through high-volume activities (like 100+ bike rides), while others miss out on points if their gym isn’t integrated with Wellhub. Are there any updates on when Challenges will move out of beta? Also, is there any roadmap for more inclusive formats like active minutes, intensity-based scoring, or other ways to level the playing field across different fitness types? **Que problemas Wellhub está resolvendo e como isso está beneficiando você?** Options for wellness - some employees can't afford gym memberships, reduces stress and helps with employee engagement **Official Response from Isadora from Wellhub:** > Hi there, Eryn! Thank you for sharing your feedback. We’re happy to hear your team is enjoying the variety of gym and at-home wellness options. We hear your concerns about the point structure in the Challenges feature. Currently, points are earned through tracked steps and Wellhub check-ins. Our goal is to make Challenges a motivating experience for everyone, regardless of their fitness style. Thank you for your patience as we continue to refine our features. If you’d like to discuss how to better tailor your internal challenges for Cage & Miles, please don't hesitate to reach out to our Partnership Team: https://helpcenter.gympass.com/en-us/contact?form-id=partners. We're here to help! ### 3. One Contract, 20,000 Gyms: Flexible Benefit for Employees and Families **Rating:** 4.5/5.0 stars **Reviewed by:** Usuário Verificado em Serviços Financeiros | Empresa (> 1000 emp.) **Reviewed Date:** May 15, 2026 **O que você mais gosta em Wellhub?** One single contract providing access to 20,000 gyms/studios in the US, plus a robust array of partner apps. Flexibility for employees to upgrade, downgrade, or cancel at any time. Ability to extend the benefit to family members, to extend the reach beyond just employees. **O que você não gosta em Wellhub?** Inability to choose for our specific population which partner apps are included within the partner app network. Frequent changes in pricing. The removal of Equinox which we heard a bit of employee noise about. **Que problemas Wellhub está resolvendo e como isso está beneficiando você?** Wellhub helps fill gaps in our suite of benefits where we do not have other solutions. For example, the Clue app provides women's health support, and the substance disorder apps provide substance support, where we don't otherwise have point solutions. We also feel it is a very equitable benefit fo our full 55,000 person population no matter where they live in the US as everyone has access to the partner app network. **Official Response from Isadora from Wellhub:** > Hi there! Thanks for taking the time to share your feedback. We are thrilled to hear that Wellhub is helping to fill important gaps in your suite of benefits for your 55,000 employees and their families—especially with holistic point solutions like Clue and substance support apps. We appreciate your honest insights regarding our network and pricing. To ensure we maintain the highest quality of service, updates on the price are made periodically, following the expansion of our partnerships, from great gyms and studios to amazing supportive apps, in an all-around holistic approach. But we recognize that changes in partners and pricing adjustments can create some buzz among employees, and we strive to inform account holders at least 30 days ahead of time to avoid any unforeseen circumstances. If you or your employees ever need further assistance or want to share more details, please don’t hesitate to contact us through our Help Center. You can also reach out via direct message on Instagram (@wellhub) or X/Twitter (@wellhubhelp). We’re always here to help! ### 4. Flexible Wellness Program with Room for UX Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Kaylie D. | People Operations & Benefits Program Manager, Médio Porte (51-1000 emp.) **Reviewed Date:** May 11, 2026 **O que você mais gosta em Wellhub?** I like that Wellhub provides the flexibility to try different gyms and studios at one tiered price, which is really convenient. There are multiple tiered options that suit different wellness routines and lifestyles, which is great. It also offers our employees access to wellness classes or gym sessions they love at a discounted price, providing more flexibility at the same cost. The initiative is fantastic because it reminds companies to focus on employees' mental wellbeing, helping them try new workouts and stay active, which I think is really important. **O que você não gosta em Wellhub?** I think the check-in process can be improved from a user experience. If you book a class and you forget to check in on the app, Wellhub freezes your account and users have to pay an extra fee on top of what they already pay monthly to unfreeze their account, just to be able to book classes again. **Que problemas Wellhub está resolvendo e como isso está beneficiando você?** Wellhub helps us provide employees with affordable access to wellness classes and gyms they love, offering flexibility to visit different studios within the same tier. It's a company-sponsored benefit that supports employees' well-being. **Official Response from Isadora from Wellhub:** > Hi there, Kaylie! Thank you so much for your feedback! We love seeing that you and your team are enjoying the flexibility and variety Wellhub offers. Regarding the check-in issues, we completely understand how frustrating it can be if you forget to check in while heading into a workout. To help make things easier, we recommend enabling push notifications in the app so you’ll always get a friendly reminder! Also, just a quick tip: you can still check in up to 30 minutes after your class ends in case it slips your mind when you first arrive. If you ever run into any trouble, our team is always here to help! You can reach out to our Help Center at https://helpcenter.gympass.com/en-us, or send us a DM on Instagram @wellhub or Twitter/X @wellhubhelp. We’re here to support you! ### 5. Strong Benefit Overall, Some Downsides **Rating:** 4.0/5.0 stars **Reviewed by:** Usuário Verificado em Software de Computador | Médio Porte (51-1000 emp.) **Reviewed Date:** May 09, 2026 **O que você mais gosta em Wellhub?** Wellhub is one of our benefits that is best received by our employees - the value that they get from us covering the Gold plan is exponential compared to offering the same amount as a stipend (which is why we moved over in the first place). Not sure if it would be as meaningful of a benefit in smaller cities though. **O que você não gosta em Wellhub?** The UI/UX is fine at best and honestly could us a lot of improvements, but it works most of the time (which I guess should be the bare minimum but in years past it's been far worse). The customer support is honestly really difficult to get ahold of remediation for any issues takes a while - we had some problems where users were being charged after being terminated but did not have access to the account to cancel and also weren't able to contact support. **Que problemas Wellhub está resolvendo e como isso está beneficiando você?** We wanted to offer stronger non-medical benefits to our employees and health perks are really important to us. We've found that Wellhub strikes a good balance for our employees and has strong ROI for us **Official Response from Isadora from Wellhub:** > Hi there! Thanks so much for such a detailed and honest review. We’re so happy to hear that covering the Gold plan has been such a hit with your team and is delivering a strong ROI, that’s exactly the kind of impact we’re shooting for! We also really appreciate you being upfront about our UI/UX and customer support. We’re always working to smooth out the app experience, and we’ve taken serious note of your frustration regarding billing issues after an employee is offboarded. We want those transitions to be as seamless as possible for you. If you still have any pending issues with terminated accounts or want to dive deeper into your feedback on the app, please reach out to our Help Center (https://helpcenter.gympass.com/en-us/contact) or send us a DM on Instagram (@wellhub) or X (@wellhubhelp). We’re here to support you! @Lanna Marcondes ### 6. Grande Variedade de Exercícios, Fácil Reserva e Bom Custo-Benefício **Rating:** 4.0/5.0 stars **Reviewed by:** Cher M. | Chief of Staff, Médio Porte (51-1000 emp.) **Reviewed Date:** April 27, 2026 **O que você mais gosta em Wellhub?** A oferta de produtos e a variedade de diferentes treinos. Eu também adoro a oferta de preços e como é fácil reservar. **O que você não gosta em Wellhub?** A funcionalidade do produto poderia ser melhor, com melhores opções de filtragem, medições de distância e capacidade de ajustar corretamente os fusos horários. Não gosto que, se eu acidentalmente esquecer de fazer o check-in e fornecer prova, não recebo meus pontos e isso atrapalha minha sequência e aparece como "não comparecimento". A capacidade de puxar a fatura (e entendê-la) é dolorosa como administrador. O suporte poderia melhorar de ponta a ponta. **Que problemas Wellhub está resolvendo e como isso está beneficiando você?** A precificação e a variedade de treinos disponíveis tornam isso ótimo para nossa cultura. Eu adoro o modelo de níveis e preços de assinatura em vez de créditos. **Official Response from Isadora from Wellhub:** > Obrigado por compartilhar sua experiência, Cher! Estamos entusiasmados em saber que a variedade e o valor da plataforma estão funcionando bem para você. Entendemos os desafios que você enfrentou com a funcionalidade do produto, políticas de check-in e faturamento administrativo. Saiba que levamos esse feedback a sério, pois estamos trabalhando ativamente para melhorar o aplicativo! Agradecemos sua honestidade e por nos ajudar a tornar a plataforma melhor para todos! ### 7. Versatile Wellness Platform with Room for App Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Jill E. | HR Operations Analyst, Gestão de Organizações Sem Fins Lucrativos, Médio Porte (51-1000 emp.) **Reviewed Date:** May 08, 2026 **O que você mais gosta em Wellhub?** I love that any employee, regardless of geographical location, can utilize Wellhub, and they can adapt it to whatever fits their wellness journey. So if they're more into working out, they can use it for that. If they're more of a yogi or someone who likes to meditate, they can use it for meditation. Employees also have the opportunity to upgrade if they want more access to more resources. **O que você não gosta em Wellhub?** I think the app needs improvement. I personally had a hard time logging in and resetting my password. It's also confusing that I have to check-in on the app and at the workout class. I think they need to find a way to connect those two systems to make it a more seamless process. So the app and the app usage could use improvement. **Que problemas Wellhub está resolvendo e como isso está beneficiando você?** Wellhub provides wellness benefits like workout classes, mental health options, financial resources, and weight management for staff, enhancing employee wellness. **Official Response from Isadora from Wellhub:** > Thank you so much for your feedback! We love that you’re seeing the value of our 'one-stop-shop' approach—whether your team is into high-intensity workouts, yoga, or mental health resources like meditation. We sincerely apologize for the frustration you faced with logging in; we know how a password reset hurdle can slow down your momentum. We’re also taking your feedback about 'double check-ins' to heart. Currently, checking in on the app ensures our partners are paid correctly and your visit is recorded. And if you're ever stuck on a login screen, a quick tip is to ensure your phone’s default browser has cookies enabled, as this solves most 'spinning' or login loops! We’re committed to making the app as versatile as the workouts it offers. If you still have trouble with your account or want to share more specific app suggestions, please don’t hesitate to contact us through our Help Center. You can also reach out via direct message on Instagram (@wellhub) or X/Twitter (@wellhubhelp). ### 8. A Flexible Fitness Benefit: One App for Many Gyms and Workouts **Rating:** 4.5/5.0 stars **Reviewed by:** Usuário Verificado em Serviços Individuais e Familiares | Médio Porte (51-1000 emp.) **Reviewed Date:** May 08, 2026 **O que você mais gosta em Wellhub?** The best thing about Wellhub is the ability to offer a benefit to staff that allows them to try out new gyms and have access to a variety of workouts to stay fit in just one app. **O que você não gosta em Wellhub?** The unexpected price increases that happen every year. Staff often reach out asking why the increase. Also, when there are black outs with the app, participants are not notified so there are lots of questions. **Que problemas Wellhub está resolvendo e como isso está beneficiando você?** Wellhub helps us to offer a benefit to staff that they can use across the state. We have offices in different parts of the state so it's an equal benefit that they can use at a gym that's convenient for them. This is very beneficial because it allows us to offer wellness benefits to all staff without having to reach out to different gyms individually across the state. **Official Response from Isadora from Wellhub:** > Hi there! Thank you so much for sharing your feedback with us. We’re thrilled to hear that you and your team are enjoying the flexibility Wellhub provides! We hear your concerns regarding the price change. To ensure you continue to enjoy a comprehensive wellness experience, we’re always expanding both the quantity and quality of partners available for your use—from access to premium gyms and studios to specialized mental health support. We always aim to communicate any pricing updates to our users well in advance so there are no surprises. We’d also like to learn more about the 'blackouts' you mentioned so we can investigate this further for you. Please reach out to us via our Help Center at https://helpcenter.gympass.com/en-us, or send us a DM on Instagram @wellhub or Twitter/X @wellhubhelp. We’re here to support you! ### 9. Excellent Gym and Class Access That Boosts Employee Wellbeing **Rating:** 4.0/5.0 stars **Reviewed by:** Jenna G. | Global Benefits Analyst, Empresa (> 1000 emp.) **Reviewed Date:** May 08, 2026 **O que você mais gosta em Wellhub?** I love the access to various gyms and classes for myself! Our employee base really loves it as we subdize up to the basic tier and feel like it really encourages employee wellbeing. **O que você não gosta em Wellhub?** I think the customer support via robot is very frustrating. Sometimes I just need to connect quickly to a live person. I also sometimes feel like our account team doesn’t provide the strongest, hands on support. **Que problemas Wellhub está resolvendo e como isso está beneficiando você?** I hope the cancellation policy can be updated. I understand when employees cancel last minute but sometimes studios change schedules or cancel classes and there’s no workaround on the app. **Official Response from Isadora from Wellhub:** > Hi there, it’s great to hear that your team is loving the subsidized plans and prioritizing their wellbeing! We appreciate your feedback regarding our support as we are continuously working on improving our services to provide an enjoyable and seamless experience for our users. Regarding class cancellations: we definitely want to help when things don't go as planned! If a studio changes their schedule or an employee has an emergency, please encourage them to reach out to us directly via our Help Center or social media channels so we can assist! Thank you for helping us grow and improve ### 10. Flexibility Meets Value: Ideal for Frequent Fitness Enthusiasts **Rating:** 5.0/5.0 stars **Reviewed by:** Mary M. | Pequena Empresa (50 ou menos emp.) **Reviewed Date:** May 08, 2026 **O que você mais gosta em Wellhub?** I really enjoy the flexibility of Wellhub, offering a variety of classes I can go to. I love that I can access fitness studios that typically cost about $300 a month for just $150, allowing me to explore different activities. This affordability and diversity in offerings feel fabulous to me, making Wellhub a pretty awesome choice. I'm also pleased with how easy and seamless the setup process was with no complaints there. **O que você não gosta em Wellhub?** The interface of the app can be a little clunky. Sometimes searching for classes for specific activities like Pilates or weightlifting can be a little challenging. **Que problemas Wellhub está resolvendo e como isso está beneficiando você?** I appreciate Wellhub's flexibility and affordability, which lets me access diverse fitness classes multiple times a week at a fixed rate. It's an economically efficient option for someone like me who exercises almost daily. **Official Response from Isadora from Wellhub:** > Hi Mary! Thank you so much for sharing your experience here on G2. We are thrilled that you’re enjoying the seamless setup and that our platform is providing you with the affordability to explore premium studios and diverse classes, getting value for a fraction of the cost is exactly what we aim for! If you ever need assistance with anything, feel free to reach out to us via our Help Center at https://helpcenter.gympass.com/en-us or send us a DM on Instagram (@wellhub) or X (@Wellhubhelp). - [View Wellhub pricing details and edition comparison](https://www.g2.com/pt/products/wellhub/reviews/wellhub-review-12782804?section=pricing&secure%5Bexpires_at%5D=2026-05-21+16%3A56%3A28+-0500&secure%5Bsession_id%5D=1eb722ce-5467-480d-8b8b-141fbf7655f7&secure%5Btoken%5D=818709c0768864388e595ea5979585acbcfc7abb25776da1fc20d8a508bd6b3e&format=llm_user) ## Wellhub Integrations - [Okta](https://www.g2.com/pt/products/okta/reviews) ## Wellhub Features **Conteúdo da plataforma** - Educação - Ferramentas Móveis - Recursos adicionais **Analytics - Conta de gastos com estilo de vida (LSA)** - Avaliação - análise **Noções básicas da plataforma** - Interoperabilidade - Desempenho - Gestão de Programas **Plataforma - Conta de Gastos com Estilo de Vida (LSA)** - Financiamento - Diversidade de Mercado - Customizabilidade - Recompensa e Incentivo **Funcionalidade adicional da plataforma** - Educação - Serviços - Portal do Funcionário - Gamificação **Dados da plataforma** - Visualização - Pesquisa na plataforma - Alertas e notificações - Dashboard & Relatórios ## Top Wellhub Alternatives - [Wellable](https://www.g2.com/pt/products/wellable/reviews) - 4.7/5.0 (1,169 reviews) - [Vantage Circle](https://www.g2.com/pt/products/vantage-circle/reviews) - 4.7/5.0 (10,651 reviews) - [Forma](https://www.g2.com/pt/products/formabenefits/reviews) - 4.8/5.0 (813 reviews)