1. [Início](https://www.g2.com/pt) 2. ... 3. [Software de Mesa de Serviço](https://www.g2.com/pt/categories/service-desk) 4. [Discussões de SolarWinds Service Desk](https://www.g2.com/pt/products/solarwinds-service-desk/discuss) [ ![Imagem do Avatar do Produto](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_016f9502a5c1407463f90a3d5b7704ac/solarwinds-service-desk.png "Imagem do Avatar do Produto") ![Recompensa por boas avaliações do SolarWinds Service Desk](https://images.g2crowd.com/uploads/report_medal_translation/image/35877/medal.svg "Recompensa por boas avaliações do SolarWinds Service Desk") ](/pt/products/solarwinds-service-desk/reviews) [ SolarWinds Service Desk ](/pt/products/solarwinds-service-desk/reviews) (786)4.3/5 ITSM de nível empresarial que é realmente fácil de usar — resolva problemas até 52% mais rápido com IA, gestão de ativos unificada e integração nativa de ITOps incorporada desde o primeiro dia. O SolarWinds Service Desk é uma plataforma de gestão de serviços de TI (ITSM) baseada na nuvem que permite que equipes de TI e outros departamentos empresariais gerenciem solicitações de serviço, incidentes, ativos e fluxos de trabalho em um ambiente unificado. É projetado para profissionais de TI, equipes de service desk e organizações que buscam aprimorar suas capacidades de gestão de serviços sem a sobrecarga de implementação tipicamente associada a ferramentas de ITSM empresariais. A plataforma abrange gestão de incidentes, gestão de problemas, gestão de mudanças, gestão de ativos e CMDB em um único produto. Um portal de autoatendimento configurável, com recurso de arrastar e soltar, e uma base de conhecimento fácil de usar permitem que os usuários finais resolvam problemas comuns de forma independente, enquanto automações baseadas em regras lidam com o encaminhamento de tickets, priorização, escalonamento e notificações sem intervenção manual. Painéis e relatórios personalizáveis dão às equipes visibilidade sobre incidentes, solicitações, mudanças e ativos. Capacidades de IA estão incorporadas diretamente nos fluxos de trabalho dos agentes; incluindo sumarização de tickets, sugestões de soluções, vinculação inteligente de incidentes/problemas, elaboração de respostas e resoluções, geração de runbooks e recomendações de base de conhecimento. Essas capacidades estão disponíveis prontamente, sem configuração adicional. A IA é projetada para apresentar informações relevantes e acionáveis no momento certo, em vez de exigir que as equipes construam ou mantenham ferramentas de IA separadas. Como parte do portfólio SolarWinds, o Service Desk integra-se nativamente com as ferramentas de Observabilidade e operações de TI da SolarWinds, permitindo que alertas de infraestrutura gerem automaticamente tickets de service desk e dando aos técnicos acesso direto à saúde dos nós, mudanças recentes e outros contextos operacionais dentro do registro de incidentes. As integrações nativas também incluem Microsoft Entra ID para gestão do ciclo de vida do usuário, Jira para escalonamento entre equipes, Automox para gestão de patches e uma API aberta para conexões personalizadas. O Service Desk suporta a gestão de serviços empresariais (ESM), permitindo que as organizações estendam os processos de ITSM além da TI, para departamentos como RH, Instalações e Jurídico, sem produtos ou serviços profissionais adicionais. Para as equipes de TI, o esforço é mínimo: novos portais departamentais são construídos na mesma plataforma que já gerenciam, usando os mesmos fluxos de trabalho, automações e relatórios. Isso dá à TI visibilidade e controle centralizados em toda a organização, reduzindo o risco de departamentos adotarem ferramentas não autorizadas para preencher lacunas na cobertura de serviços. No geral, o SolarWinds Service Desk oferece um conjunto robusto de recursos projetados para melhorar a eficiência da gestão de serviços, sem dor de cabeça. Ao integrar automação, fluxos de trabalho personalizados e recomendações inteligentes, destaca-se como uma solução abrangente que não só atende às necessidades imediatas das equipes de TI, mas também apoia objetivos organizacionais mais amplos para melhorar a entrega de serviços. Show More * * * ### 53.0 Nps Score Já tem SolarWinds Service Desk? ### Todas as Discussões de SolarWinds Service Desk Buscar Mais ComentadoMais ÚtilFixado pela G2Mais Recente Todas as DiscussõesDiscussões com ComentáriosFixado por G2Discussões sem Comentários FiltrarFiltro Filtrar porExpandir/Recolher Ordenar por Mais Comentado Mais Útil Fixado pela G2 Mais Recente Filtrar por Todas as Discussões Discussões com Comentários Fixado por G2 Discussões sem Comentários ![Fixado pela G2 como uma pergunta comum](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fixado pela G2 como uma pergunta comum") G2 Fixado pela G2 como uma pergunta comum • há quase 3 anos Mais Opções - [ # Para que é usado o SolarWinds Service Desk? ](/pt/discussions/what-is-solarwinds-service-desk-used-for) Para que é usado o SolarWinds Service Desk? [ IT Service Management Tools ](https://www.g2.com/pt/tags/it-service-management-tools)[ IT Asset Management Software ](https://www.g2.com/pt/tags/it-asset-management-software)[ Incident Management Software ](https://www.g2.com/pt/tags/incident-management-software)[ Service Desk Software ](https://www.g2.com/pt/tags/service-desk-software) * * * \<0\>0\>Upvotes * * * 0 Comentars [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Fa%C3%A7a+perguntas+sobre+SolarWinds+Service+Desk+e+obtenha+respostas+de+usu%C3%A1rios+especialistas+em+nossa+se%C3%A7%C3%A3o+de+Discuss%C3%B5es+sobre+SolarWinds+Service+Desk.&title=Discuss%C3%B5es+sobre+SolarWinds+Service+Desk+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fpt%2Fproducts%2Fsolarwinds-service-desk%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Discuss%C3%B5es+sobre+SolarWinds+Service+Desk+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fpt%2Fproducts%2Fsolarwinds-service-desk%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fpt%2Fproducts%2Fsolarwinds-service-desk%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Discuss%C3%B5es+sobre+SolarWinds+Service+Desk+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fpt%2Fproducts%2Fsolarwinds-service-desk%2Fdiscuss%0aFa%C3%A7a+perguntas+sobre+SolarWinds+Service+Desk+e+obtenha+respostas+de+usu%C3%A1rios+especialistas+em+nossa+se%C3%A7%C3%A3o+de+Discuss%C3%B5es+sobre+SolarWinds+Service+Desk.) 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[ IT Service Management Tools ](https://www.g2.com/pt/tags/it-service-management-tools)[ IT Asset Management Software ](https://www.g2.com/pt/tags/it-asset-management-software)[ Incident Management Software ](https://www.g2.com/pt/tags/incident-management-software)[ Service Desk Software ](https://www.g2.com/pt/tags/service-desk-software) * * * \<0\>0\>Upvotes * * * 0 Comentars [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Fa%C3%A7a+perguntas+sobre+SolarWinds+Service+Desk+e+obtenha+respostas+de+usu%C3%A1rios+especialistas+em+nossa+se%C3%A7%C3%A3o+de+Discuss%C3%B5es+sobre+SolarWinds+Service+Desk.&title=Discuss%C3%B5es+sobre+SolarWinds+Service+Desk+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fpt%2Fproducts%2Fsolarwinds-service-desk%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Discuss%C3%B5es+sobre+SolarWinds+Service+Desk+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fpt%2Fproducts%2Fsolarwinds-service-desk%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fpt%2Fproducts%2Fsolarwinds-service-desk%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Discuss%C3%B5es+sobre+SolarWinds+Service+Desk+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fpt%2Fproducts%2Fsolarwinds-service-desk%2Fdiscuss%0aFa%C3%A7a+perguntas+sobre+SolarWinds+Service+Desk+e+obtenha+respostas+de+usu%C3%A1rios+especialistas+em+nossa+se%C3%A7%C3%A3o+de+Discuss%C3%B5es+sobre+SolarWinds+Service+Desk.) 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[ IT Asset Management Software ](https://www.g2.com/pt/tags/it-asset-management-software)[ Remote Support Software ](https://www.g2.com/pt/tags/remote-support-software)[ help desk software ](https://www.g2.com/pt/tags/help-desk-software)[ IT Service Management Tools ](https://www.g2.com/pt/tags/it-service-management-tools) [ Incident Management Software ](https://www.g2.com/pt/tags/incident-management-software)[ Service Desk Software ](https://www.g2.com/pt/tags/service-desk-software)[ Software Asset Management (SAM) Tools ](https://www.g2.com/pt/tags/software-asset-management-sam-tools) Show More * * * \<0\>0\>Upvotes * * * 0 Comentars [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Fa%C3%A7a+perguntas+sobre+SolarWinds+Service+Desk+e+obtenha+respostas+de+usu%C3%A1rios+especialistas+em+nossa+se%C3%A7%C3%A3o+de+Discuss%C3%B5es+sobre+SolarWinds+Service+Desk.&title=Discuss%C3%B5es+sobre+SolarWinds+Service+Desk+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fpt%2Fproducts%2Fsolarwinds-service-desk%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Discuss%C3%B5es+sobre+SolarWinds+Service+Desk+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fpt%2Fproducts%2Fsolarwinds-service-desk%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fpt%2Fproducts%2Fsolarwinds-service-desk%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Discuss%C3%B5es+sobre+SolarWinds+Service+Desk+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fpt%2Fproducts%2Fsolarwinds-service-desk%2Fdiscuss%0aFa%C3%A7a+perguntas+sobre+SolarWinds+Service+Desk+e+obtenha+respostas+de+usu%C3%A1rios+especialistas+em+nossa+se%C3%A7%C3%A3o+de+Discuss%C3%B5es+sobre+SolarWinds+Service+Desk.) 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[ IT Service Management Tools ](https://www.g2.com/pt/tags/it-service-management-tools)[ IT Asset Management Software ](https://www.g2.com/pt/tags/it-asset-management-software)[ Incident Management Software ](https://www.g2.com/pt/tags/incident-management-software)[ Service Desk Software ](https://www.g2.com/pt/tags/service-desk-software) * * * \<0\>0\>Upvotes * * * 0 Comentars [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Fa%C3%A7a+perguntas+sobre+SolarWinds+Service+Desk+e+obtenha+respostas+de+usu%C3%A1rios+especialistas+em+nossa+se%C3%A7%C3%A3o+de+Discuss%C3%B5es+sobre+SolarWinds+Service+Desk.&title=Discuss%C3%B5es+sobre+SolarWinds+Service+Desk+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fpt%2Fproducts%2Fsolarwinds-service-desk%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Discuss%C3%B5es+sobre+SolarWinds+Service+Desk+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fpt%2Fproducts%2Fsolarwinds-service-desk%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fpt%2Fproducts%2Fsolarwinds-service-desk%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Discuss%C3%B5es+sobre+SolarWinds+Service+Desk+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fpt%2Fproducts%2Fsolarwinds-service-desk%2Fdiscuss%0aFa%C3%A7a+perguntas+sobre+SolarWinds+Service+Desk+e+obtenha+respostas+de+usu%C3%A1rios+especialistas+em+nossa+se%C3%A7%C3%A3o+de+Discuss%C3%B5es+sobre+SolarWinds+Service+Desk.) 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[ IT Asset Management Software ](https://www.g2.com/pt/tags/it-asset-management-software)[ Remote Support Software ](https://www.g2.com/pt/tags/remote-support-software)[ help desk software ](https://www.g2.com/pt/tags/help-desk-software)[ IT Service Management Tools ](https://www.g2.com/pt/tags/it-service-management-tools) [ Incident Management Software ](https://www.g2.com/pt/tags/incident-management-software)[ Service Desk Software ](https://www.g2.com/pt/tags/service-desk-software)[ Software Asset Management (SAM) Tools ](https://www.g2.com/pt/tags/software-asset-management-sam-tools) Show More * * * \<0\>0\>Upvotes * * * 0 Comentars [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Fa%C3%A7a+perguntas+sobre+SolarWinds+Service+Desk+e+obtenha+respostas+de+usu%C3%A1rios+especialistas+em+nossa+se%C3%A7%C3%A3o+de+Discuss%C3%B5es+sobre+SolarWinds+Service+Desk.&title=Discuss%C3%B5es+sobre+SolarWinds+Service+Desk+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fpt%2Fproducts%2Fsolarwinds-service-desk%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Discuss%C3%B5es+sobre+SolarWinds+Service+Desk+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fpt%2Fproducts%2Fsolarwinds-service-desk%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fpt%2Fproducts%2Fsolarwinds-service-desk%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Discuss%C3%B5es+sobre+SolarWinds+Service+Desk+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fpt%2Fproducts%2Fsolarwinds-service-desk%2Fdiscuss%0aFa%C3%A7a+perguntas+sobre+SolarWinds+Service+Desk+e+obtenha+respostas+de+usu%C3%A1rios+especialistas+em+nossa+se%C3%A7%C3%A3o+de+Discuss%C3%B5es+sobre+SolarWinds+Service+Desk.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Discuss%C3%B5es+sobre+SolarWinds+Service+Desk+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fpt%2Fproducts%2Fsolarwinds-service-desk%2Fdiscuss%0aFa%C3%A7a+perguntas+sobre+SolarWinds+Service+Desk+e+obtenha+respostas+de+usu%C3%A1rios+especialistas+em+nossa+se%C3%A7%C3%A3o+de+Discuss%C3%B5es+sobre+SolarWinds+Service+Desk.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Fixado pela G2 como uma pergunta comum](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fixado pela G2 como uma pergunta comum") G2 Fixado pela G2 como uma pergunta comum • há cerca de 4 anos Mais Opções - [ # What is SolarWinds software? ](/pt/discussions/what-is-solarwinds-software) What is SolarWinds software? [ IT Service Management Tools ](https://www.g2.com/pt/tags/it-service-management-tools)[ IT Asset Management Software ](https://www.g2.com/pt/tags/it-asset-management-software)[ Incident Management Software ](https://www.g2.com/pt/tags/incident-management-software)[ Service Desk Software ](https://www.g2.com/pt/tags/service-desk-software) * * * \<0\>0\>Upvotes * * * 0 Comentars [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Fa%C3%A7a+perguntas+sobre+SolarWinds+Service+Desk+e+obtenha+respostas+de+usu%C3%A1rios+especialistas+em+nossa+se%C3%A7%C3%A3o+de+Discuss%C3%B5es+sobre+SolarWinds+Service+Desk.&title=Discuss%C3%B5es+sobre+SolarWinds+Service+Desk+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fpt%2Fproducts%2Fsolarwinds-service-desk%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Discuss%C3%B5es+sobre+SolarWinds+Service+Desk+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fpt%2Fproducts%2Fsolarwinds-service-desk%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fpt%2Fproducts%2Fsolarwinds-service-desk%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Discuss%C3%B5es+sobre+SolarWinds+Service+Desk+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fpt%2Fproducts%2Fsolarwinds-service-desk%2Fdiscuss%0aFa%C3%A7a+perguntas+sobre+SolarWinds+Service+Desk+e+obtenha+respostas+de+usu%C3%A1rios+especialistas+em+nossa+se%C3%A7%C3%A3o+de+Discuss%C3%B5es+sobre+SolarWinds+Service+Desk.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Discuss%C3%B5es+sobre+SolarWinds+Service+Desk+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fpt%2Fproducts%2Fsolarwinds-service-desk%2Fdiscuss%0aFa%C3%A7a+perguntas+sobre+SolarWinds+Service+Desk+e+obtenha+respostas+de+usu%C3%A1rios+especialistas+em+nossa+se%C3%A7%C3%A3o+de+Discuss%C3%B5es+sobre+SolarWinds+Service+Desk.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Fixado pela G2 como uma pergunta comum](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fixado pela G2 como uma pergunta comum") G2 Fixado pela G2 como uma pergunta comum • há cerca de 4 anos Mais Opções - [ # What are the main components of help desk support? ](/pt/discussions/solarwinds-help-desk-essentials-what-are-the-main-components-of-help-desk-support) What are the main components of help desk support? [ IT Asset Management Software ](https://www.g2.com/pt/tags/it-asset-management-software)[ Remote Support Software ](https://www.g2.com/pt/tags/remote-support-software)[ help desk software ](https://www.g2.com/pt/tags/help-desk-software)[ IT Service Management Tools ](https://www.g2.com/pt/tags/it-service-management-tools) [ Incident Management Software ](https://www.g2.com/pt/tags/incident-management-software)[ Service Desk Software ](https://www.g2.com/pt/tags/service-desk-software)[ Software Asset Management (SAM) Tools ](https://www.g2.com/pt/tags/software-asset-management-sam-tools) Show More * * * \<0\>0\>Upvotes * * * 0 Comentars [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Fa%C3%A7a+perguntas+sobre+SolarWinds+Service+Desk+e+obtenha+respostas+de+usu%C3%A1rios+especialistas+em+nossa+se%C3%A7%C3%A3o+de+Discuss%C3%B5es+sobre+SolarWinds+Service+Desk.&title=Discuss%C3%B5es+sobre+SolarWinds+Service+Desk+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fpt%2Fproducts%2Fsolarwinds-service-desk%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Discuss%C3%B5es+sobre+SolarWinds+Service+Desk+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fpt%2Fproducts%2Fsolarwinds-service-desk%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fpt%2Fproducts%2Fsolarwinds-service-desk%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Discuss%C3%B5es+sobre+SolarWinds+Service+Desk+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fpt%2Fproducts%2Fsolarwinds-service-desk%2Fdiscuss%0aFa%C3%A7a+perguntas+sobre+SolarWinds+Service+Desk+e+obtenha+respostas+de+usu%C3%A1rios+especialistas+em+nossa+se%C3%A7%C3%A3o+de+Discuss%C3%B5es+sobre+SolarWinds+Service+Desk.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Discuss%C3%B5es+sobre+SolarWinds+Service+Desk+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fpt%2Fproducts%2Fsolarwinds-service-desk%2Fdiscuss%0aFa%C3%A7a+perguntas+sobre+SolarWinds+Service+Desk+e+obtenha+respostas+de+usu%C3%A1rios+especialistas+em+nossa+se%C3%A7%C3%A3o+de+Discuss%C3%B5es+sobre+SolarWinds+Service+Desk.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Fixado pela G2 como uma pergunta comum](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fixado pela G2 como uma pergunta comum") G2 Fixado pela G2 como uma pergunta comum • há mais de 4 anos Mais Opções - [ # What is SolarWinds Service Desk? ](/pt/discussions/what-is-solarwinds-service-desk) What is SolarWinds Service Desk? [ Google Workspace ERP Software ](https://www.g2.com/pt/tags/google-workspace-erp-software)[ Google Workspace Administration Software ](https://www.g2.com/pt/tags/google-workspace-administration-software)[ Incident Management Software ](https://www.g2.com/pt/tags/incident-management-software)[ Service Desk Software ](https://www.g2.com/pt/tags/service-desk-software) [ IT Asset Management Software ](https://www.g2.com/pt/tags/it-asset-management-software)[ IT Service Management Tools ](https://www.g2.com/pt/tags/it-service-management-tools) Show More * * * \<0\>0\>Upvotes * * * 0 Comentars [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Fa%C3%A7a+perguntas+sobre+SolarWinds+Service+Desk+e+obtenha+respostas+de+usu%C3%A1rios+especialistas+em+nossa+se%C3%A7%C3%A3o+de+Discuss%C3%B5es+sobre+SolarWinds+Service+Desk.&title=Discuss%C3%B5es+sobre+SolarWinds+Service+Desk+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fpt%2Fproducts%2Fsolarwinds-service-desk%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Discuss%C3%B5es+sobre+SolarWinds+Service+Desk+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fpt%2Fproducts%2Fsolarwinds-service-desk%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fpt%2Fproducts%2Fsolarwinds-service-desk%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Discuss%C3%B5es+sobre+SolarWinds+Service+Desk+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fpt%2Fproducts%2Fsolarwinds-service-desk%2Fdiscuss%0aFa%C3%A7a+perguntas+sobre+SolarWinds+Service+Desk+e+obtenha+respostas+de+usu%C3%A1rios+especialistas+em+nossa+se%C3%A7%C3%A3o+de+Discuss%C3%B5es+sobre+SolarWinds+Service+Desk.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Discuss%C3%B5es+sobre+SolarWinds+Service+Desk+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fpt%2Fproducts%2Fsolarwinds-service-desk%2Fdiscuss%0aFa%C3%A7a+perguntas+sobre+SolarWinds+Service+Desk+e+obtenha+respostas+de+usu%C3%A1rios+especialistas+em+nossa+se%C3%A7%C3%A3o+de+Discuss%C3%B5es+sobre+SolarWinds+Service+Desk.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Fixado pela G2 como uma pergunta comum](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fixado pela G2 como uma pergunta comum") G2 Fixado pela G2 como uma pergunta comum • há mais de 4 anos Mais Opções - [ # What are the features of help desk software? ](/pt/discussions/solarwinds-help-desk-essentials-what-are-the-features-of-help-desk-software) What are the features of help desk software? [ Remote Support Software ](https://www.g2.com/pt/tags/remote-support-software)[ help desk software ](https://www.g2.com/pt/tags/help-desk-software)[ IT Asset Management Software ](https://www.g2.com/pt/tags/it-asset-management-software)[ IT Service Management Tools ](https://www.g2.com/pt/tags/it-service-management-tools) [ Incident Management Software ](https://www.g2.com/pt/tags/incident-management-software)[ Service Desk Software ](https://www.g2.com/pt/tags/service-desk-software)[ Software Asset Management (SAM) Tools ](https://www.g2.com/pt/tags/software-asset-management-sam-tools) Show More * * * \<0\>0\>Upvotes * * * 0 Comentars [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Fa%C3%A7a+perguntas+sobre+SolarWinds+Service+Desk+e+obtenha+respostas+de+usu%C3%A1rios+especialistas+em+nossa+se%C3%A7%C3%A3o+de+Discuss%C3%B5es+sobre+SolarWinds+Service+Desk.&title=Discuss%C3%B5es+sobre+SolarWinds+Service+Desk+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fpt%2Fproducts%2Fsolarwinds-service-desk%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Discuss%C3%B5es+sobre+SolarWinds+Service+Desk+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fpt%2Fproducts%2Fsolarwinds-service-desk%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fpt%2Fproducts%2Fsolarwinds-service-desk%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Discuss%C3%B5es+sobre+SolarWinds+Service+Desk+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fpt%2Fproducts%2Fsolarwinds-service-desk%2Fdiscuss%0aFa%C3%A7a+perguntas+sobre+SolarWinds+Service+Desk+e+obtenha+respostas+de+usu%C3%A1rios+especialistas+em+nossa+se%C3%A7%C3%A3o+de+Discuss%C3%B5es+sobre+SolarWinds+Service+Desk.) 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Obtenha respostas de usuários reais e especialistas [Iniciar uma Discussão](/pt/products/solarwinds-service-desk/discussions/new) * * * ![Imagem do Avatar do Produto](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "Imagem do Avatar do Produto") ### Já usou SolarWinds Service Desk antes? Responda a algumas perguntas para ajudar a comunidade SolarWinds Service Desk [ Sim ](javascript:void(0))[ Sim ](https://www.g2.com/pt/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsolarwinds-service-desk%2Fdiscuss%3Fsmall_ask%3Dsolarwinds-service-desk) Não ## Principais Contribuidores em SolarWinds Service Desk 1 ![Danielle L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Danielle L.") DL Carregando... ### [Danielle L.](https://www.g2.com/pt/users/79671e5a-91d3-49e2-842e-ee3934c6c0fe "Danielle L.") Vice President, Growth Marketing 1 pt 2 JB Carregando... ### [Jon B.](https://www.g2.com/pt/users/2ecb04ee-19d7-43c9-9d4d-02286eec836f "Jon B.") Director of IT 1 pt 3 ![Aritra B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aritra B.") AB Carregando... ### [Aritra B.](https://www.g2.com/pt/users/59f1f040-feea-45bb-9c55-216bd8bd4dc3 "Aritra B.") Service Desk Analyst 1 pt 4 ![Jordan H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jordan H.") JH Carregando... ### [Jordan H.](https://www.g2.com/pt/users/59f5e744-27c5-42c8-8a68-dd4b64e5b854 "Jordan H.") IT Director 1 pt 5 ![Sumit J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sumit J.") SJ Carregando... ### [Sumit J.](https://www.g2.com/pt/users/1cec877b-f011-4f78-a8e7-ddbedaeed2a1 "Sumit J.") Network Security Specialist 1 pt