# Agentforce Sales (formerly Salesforce Sales Cloud) Reviews **Vendor:** Salesforce **Category:** [Software de CRM](https://www.g2.com/pt/categories/crm) **Average Rating:** 4.4/5.0 **Total Reviews:** 25,763 ## About Agentforce Sales (formerly Salesforce Sales Cloud) Acelere a receita do pipeline ao contracheque com o Salesforce Sales Cloud - sua plataforma completa de crescimento que reúne o poder dos humanos com agentes em cada etapa do ciclo de vendas. Aumente a produtividade com automação e impulsione a receita com uma plataforma de crescimento integrada. O futuro das vendas está aqui, e com o Agentforce, estamos ajudando as equipes a desbloquear todo o seu potencial - tornando-as ilimitadas. Construa o Pipeline Mais Rápido com Agentes de IA: Agentes de Vendas IA de Vendas Engajamento de Vendas Programas de Vendas Engajamento do Comprador Acelere a Produtividade com Automação: Dados de Vendas Análise de Vendas Produtividade da Equipe de Vendas Inteligência de Receita Impulsione a Receita em uma Plataforma Integrada: Gestão do Ciclo de Vida da Receita e CPQ Gestão de Desempenho de Vendas Gestão de Relacionamento com Parceiros ## Agentforce Sales (formerly Salesforce Sales Cloud) Pros & Cons **What users like:** - Os usuários acham o Agentforce Sales fácil de usar, apreciando a **informação acessível** que simplifica o processo de vendas. (3650 reviews) - Os usuários apreciam as **capacidades ricas em recursos** do Agentforce Sales, melhorando a produtividade e as interações com os clientes de forma fluida. (3159 reviews) - Os usuários apreciam as capacidades de **gestão de leads poderosa** do Agentforce Sales, melhorando a experiência do cliente e a colaboração da equipe. (2045 reviews) - Os usuários apreciam as **extensas opções de personalização** do Agentforce Sales, adaptando-o para atender às necessidades exclusivas de negócios. (1636 reviews) - Os usuários adoram a **personalização** do Agentforce Sales, permitindo que as empresas adaptem soluções às suas necessidades únicas. (1616 reviews) - Integração com Salesforce (1608 reviews) - Gestão Empresarial (1478 reviews) - Útil (1432 reviews) - Integrações (1337 reviews) - Eficaz (1234 reviews) **What users dislike:** - Os usuários acham a **curva de aprendizado íngreme** , enfrentando desafios com configuração e relatórios, especialmente para novos usuários. (1826 reviews) - Os usuários acham a **configuração e personalização complicadas** do Agentforce Sales cansativas, especialmente para equipes menores. (1408 reviews) - Os usuários acham que os **recursos ausentes** no Agentforce Sales limitam sua capacidade de lidar eficientemente com tarefas e processos complexos. (1145 reviews) - Os usuários acham que os **recursos limitados** do Agentforce Sales exigem personalização significativa e expertise para uso eficaz. (1123 reviews) - Os usuários acham o **modelo de preços caro** , tornando desafiador para empresas menores justificar o custo. (1104 reviews) - Complexidade (1099 reviews) - Personalização Limitada (944 reviews) - Dificuldade de Aprendizagem (905 reviews) - Avassalador (861 reviews) - Não Intuitivo (791 reviews) ## Agentforce Sales (formerly Salesforce Sales Cloud) Reviews ### 1. Practical AI Automation That Streamlines Sales Inside Salesforce **Rating:** 4.0/5.0 stars **Reviewed by:** Souvik D. | Risk and compliance analyst, Pequena Empresa (50 ou menos emp.) **Reviewed Date:** May 06, 2026 **O que você mais gosta Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like most about Agentforce Sales is how it combines AI automation with the Salesforce CRM ecosystem in a very practical way. It reduces manual work by automating tasks like lead follow-ups, call summaries, pipeline updates, and customer interaction tracking, which lets sales teams spend more time actually selling. Another strong point is the centralized visibility it provides. Everything from leads and opportunities to customer history and analytics is available in one place, making the sales process more organized and easier to manage. The integration with Data Cloud and real-time insights also helps sales teams make better decisions. **O que você não gosta Agentforce Sales (formerly Salesforce Sales Cloud)?** One thing I dislike about Agentforce sales is that the platform can feel overly complex, especially for new users. There are so many features, menus, and configuration options that it creates a steep learning curve and can slow adoption for teams that aren’t very technically experienced. Another downside is pricing. The platform can become expensive as companies add more users, integrations, AI features, and customization. For small businesses, the overall cost can be difficult to justify. I also think the AI capabilities are still evolving. Some users may feel the product is marketed more aggressively than its current maturity level. **Que problemas é Agentforce Sales (formerly Salesforce Sales Cloud) E como isso está te beneficiando?** It solves problems related to manual CRM work, slow follow-ups, lead management, and repetitive sales tasks. In many organizations, sales teams spend too much time updating records, tracking customer interactions, assigning leads, and preparing reports instead of focusing on actual selling. Agentforce helps automate these processes using AI and workflow automation. It also improves response time and decision-making by analyzing CRM data, prioritizing opportunities, and automatically suggesting next actions. Features like AI-driven lead routing, automated follow-ups, sales coaching, and customer interaction summaries reduce operational delays and improve productivity. The biggest benefit is efficiency. Sales teams can focus more on customer relationships and closing deals instead of repetitive administrative work. Centralized CRM visibility and AI insights also make collaboration between teams easier and more organized. ### 2. Usable CRM with Integration Pros, Usability Cons **Rating:** 3.0/5.0 stars **Reviewed by:** Ryan H. | Manager, Internal Onboarding and Solutions Enablement, Software de Computador, Médio Porte (51-1000 emp.) **Reviewed Date:** May 06, 2026 **O que você mais gosta Agentforce Sales (formerly Salesforce Sales Cloud)?** I like that Agentforce Sales works and offers lots of options for different data input. There are a lot of integration options that are especially valuable. It serves as our essential source of truth for everything customer-based, and it's very helpful to integrate it with tools like Pendo and ChurnZero. This integration helps us pull customer data into Agentforce Sales and provides an accurate picture of a customer's usage. **O que você não gosta Agentforce Sales (formerly Salesforce Sales Cloud)?** Agentforce Sales is not intuitive to use in any way. It takes a long time for our new staff to understand how it works if they've never used it before. And, the integration language that they use is confusing. And their knowledge base surrounding it is incomplete. Salesforce takes a long time to set up, and even when it's fully set up, there's still a lot of customization that needs to be done in order to make it even somewhat user-friendly. We basically use Salesforce because it is the best of the bad CRM software universe **Que problemas é Agentforce Sales (formerly Salesforce Sales Cloud) E como isso está te beneficiando?** Agentforce Sales gives us a central place to store all of our customer information, including subscription data and payments, and integrates with tools like Pendo and ChurnZero to provide an accurate picture of customer usage. ### 3. Straightforward Exploration and Strong Integrations for Broad Data Tracking **Rating:** 4.0/5.0 stars **Reviewed by:** Harsh S. | Senior Associate, Business Development, Empresa (> 1000 emp.) **Reviewed Date:** May 06, 2026 **O que você mais gosta Agentforce Sales (formerly Salesforce Sales Cloud)?** Good data tracking, with a broad range of use cases. It’s widely used across organisations, which makes it easier to pick up and use even when moving between different orgs on a sales team. Exploration is straightforward and easy. Integrates with all other applications and has decent intelligence but performance wise its quite average **O que você não gosta Agentforce Sales (formerly Salesforce Sales Cloud)?** Not very well optimized with artificial intelligence. The platform could be more compatible with agentic solutions. Having to log in multiple times within the same day is quite annoying, since it logs out again after a very short time. The cost is higher for the organisation, and its growth feels slow compared to newer CRM solutions launched in the market. **Que problemas é Agentforce Sales (formerly Salesforce Sales Cloud) E como isso está te beneficiando?** Lead management has been really helpful for us, especially given the immense number of clients we handle and the overall volume of leads managed by the org. It helps us keep track of each lead more clearly and consistently. For cross-functional work, we can see updates on all tasks being done on the same lead by different teams, which makes it easier to stay aligned, keep proper track, and optimize solutions. Client-level ticket/SRF raising has also become easier with this, with less dependency on multiple platforms. ### 4. End-to-End Sales Visibility with Powerful Automation and Real-Time Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Abdul Kaiyum M. | Salesforce Developer, Médio Porte (51-1000 emp.) **Reviewed Date:** May 04, 2026 **O que você mais gosta Agentforce Sales (formerly Salesforce Sales Cloud)?** Their core strength is end-to-end sales visibility. You can track lead capture, opportunity management, and deal closing all in one place. This makes it easier to monitor pipeline health, forecast revenue, and spot bottlenecks without needing multiple tools. Automation capabilities are another big plus. Using tools like Flow and Process Builder, you can automate repetitive tasks such as lead assignment, sending emails, or updating records. This can significantly improve productivity and help reduce manual errors. I also like the reporting and dashboarding features. Real-time reporting and customizable dashboards provide actionable insights, allowing sales teams to make quick, data-driven decisions. **O que você não gosta Agentforce Sales (formerly Salesforce Sales Cloud)?** What I slightly dislike about Agentforce Sales is that it can take some time for users to fully adopt it, especially on teams that aren’t very tech-savvy. Even though the platform offers a lot of features, many users may stick to the basics at first unless they get proper training and guidance. Another small drawback is the mobile experience: it’s good overall, but it isn’t always as smooth as the desktop version for more complex tasks such as detailed reporting or configuration. That said, these issues are fairly minor, and with solid onboarding and good usage practices, they don’t meaningfully reduce the platform’s overall value. **Que problemas é Agentforce Sales (formerly Salesforce Sales Cloud) E como isso está te beneficiando?** Agentforce Sales addresses the common problem of disconnected sales processes and scattered customer data by bringing everything into one centralized platform. Before using it, key sales information—like leads, follow-ups, emails, and deal status—can end up spread across spreadsheets, inboxes, or multiple tools. Agentforce Sales pulls all of that together into a single source of truth, making it much easier to track every interaction and each stage of the sales cycle in one place. It also reduces manual, repetitive work. With automation for things like lead assignment, follow-up reminders, and status updates, there’s less need for constant manual intervention. That saves time and lets me focus more on higher-value tasks, such as engaging with customers and closing deals. Another major issue it helps solve is limited visibility into the sales pipeline. With real-time dashboards and reports, I can clearly see deal progress, team performance, and future revenue forecasts, which supports faster and better decision-making. On top of that, it strengthens team collaboration and accountability. Because activities are logged and visible to everyone, it’s easier to coordinate with teammates and make sure nothing falls through the cracks. ### 5. The End of CRM Data Entry: Autonomous Pipeline Management with Agentforce **Rating:** 5.0/5.0 stars **Reviewed by:** jasjit s. | Technical Lead, Médio Porte (51-1000 emp.) **Reviewed Date:** April 28, 2026 **O que você mais gosta Agentforce Sales (formerly Salesforce Sales Cloud)?** What I like best about Agentforce Sales is the transition from manual CRM management to autonomous sales support. By leveraging the power of Data Cloud, the platform provides AI agents that can proactively research leads and manage outreach. This 'Agent-first' approach, combined with Einstein's generative capabilities, has transformed Salesforce from a database into a proactive member of our sales team, significantly reducing administrative overhead **O que você não gosta Agentforce Sales (formerly Salesforce Sales Cloud)?** What I dislike most is the significant prerequisite of data maturity. To get any real value from Agentforce, you need a near-perfect Data Cloud implementation. Additionally, the technical learning curve for grounding and testing agents is steep, and the consumption-based pricing can make it difficult to predict long-term costs. It's a powerful tool, but the 'barrier to entry' in terms of both data quality and budget is quite high. **Que problemas é Agentforce Sales (formerly Salesforce Sales Cloud) E como isso está te beneficiando?** By solving these problems, Agentforce provides three main benefits to the organization: Velocity: Deals move through the stages faster because administrative bottlenecks are removed. Consistency: Every lead gets the same high-quality, data-driven initial interaction from an autonomous agent. Personalization at Scale: Reps can send 50 highly tailored, researched emails in the time it used to take to send five, because the AI handles the "heavy lifting" of the research and drafting. ### 6. Salesforce Agentforce: Um Parceiro de Vendas Digital 24/7 Que Acelera o Ciclo de Vendas **Rating:** 4.0/5.0 stars **Reviewed by:** Adam M. | Business partner, Farmacêuticos, Empresa (> 1000 emp.) **Reviewed Date:** April 15, 2026 **O que você mais gosta Agentforce Sales (formerly Salesforce Sales Cloud)?** O Salesforce Agentforce transforma o processo de vendas ao implantar agentes autônomos que lidam com tarefas repetitivas, como qualificação de leads e agendamento de reuniões, com intervenção humana mínima. Eu adoro como ele atua como um parceiro de vendas digital 24/7, monitorando a saúde do pipeline e redigindo e-mails de contato personalizados para que os vendedores possam se concentrar em fechar negócios. A integração profunda com o Data Cloud é revolucionária, permitindo que os agentes obtenham insights em tempo real e dados externos para fornecer informações precisas e atualizadas durante as interações com os clientes. Em última análise, ele transforma o CRM de um simples sistema de registro para um sistema de ação, reduzindo significativamente as cargas administrativas e acelerando todo o ciclo de vendas. **O que você não gosta Agentforce Sales (formerly Salesforce Sales Cloud)?** Embora o Agentforce ofereça uma automação impressionante, posso achar a configuração e a configuração inicial bastante complexas, exigindo tempo significativo para definir adequadamente papéis e limites para os agentes. Há também uma preocupação natural em relação à privacidade e precisão dos dados, já que confiar em um sistema autônomo para se comunicar diretamente com prospects de alto valor carrega o risco de "alucinações" ou mensagens fora da marca. Além disso, a estrutura de custos—frequentemente envolvendo preços baseados no consumo—pode dificultar a previsão das despesas mensais à medida que o uso aumenta. Finalmente, a mudança para interações impulsionadas por IA pode, às vezes, parecer que está sacrificando o toque humano, potencialmente tornando o processo de vendas um pouco mais clínico e menos orientado para o relacionamento. **Que problemas é Agentforce Sales (formerly Salesforce Sales Cloud) E como isso está te beneficiando?** Agentforce Sales remove o gargalo da prospecção manual e do gerenciamento de dados ao usar agentes autônomos para assumir o trabalho administrativo repetitivo ao longo do ciclo de vendas. Ele resolve o problema de dados de clientes desconectados ao fornecer uma visão unificada, o que me ajuda a antecipar as necessidades dos clientes antes mesmo de serem expressas. Como resultado, minha produtividade aumentou significativamente porque posso me concentrar em fechar negócios mais complexos enquanto a IA lida com o contato inicial e o agendamento de reuniões. Além disso, a análise preditiva da plataforma me dá um roteiro mais claro para atingir metas, transformando o que costumava parecer esforços de vendas especulativos em um processo mais simplificado e com maior conversão. ### 7. Highly Customizable CRM Ecosystem with Powerful Reporting and AppExchange **Rating:** 4.0/5.0 stars **Reviewed by:** Himanshu I. | Salesforce Consultant, Médio Porte (51-1000 emp.) **Reviewed Date:** April 30, 2026 **O que você mais gosta Agentforce Sales (formerly Salesforce Sales Cloud)?** as a salesforce consultant i use salesforce to design , implement and optimize CRM solutions for client across sales, marketing and service domain, i like its high level of customization and flexiblity. salesforce allows me to design solutions based on specific business requirement using custom objects , workflows and automation tools. another major strength is its complex CRM ecosystem, covering sales , marketing , customer support , analytics, this makes it a one stop platform for customer lifecycles management, the AppExchange ecosystem is also very powerful, with thousand of integration available, making easy to connect salesfroce with other enterprise tools. i also appreciate the strong reporting and dashboards which provide real time insights into sales performance and customer data. **O que você não gosta Agentforce Sales (formerly Salesforce Sales Cloud)?** the biggest challenge is the complexity of implementation, salesforce is not plug and play, it require proper planning, configuration and often a dedicated admin or consultant, the cost can be high , especially when you include licence, add ons and implementation expenses, there is also a steep learning curve, especially for new users or non technical teams, sometimes performance issues like slow loading or glitches can impact user experinece. **Que problemas é Agentforce Sales (formerly Salesforce Sales Cloud) E como isso está te beneficiando?** it solves the problem of disconnected customer data and inefficient sales processes, before using salesforce, many organization manage leads, contact , and customer interaction across multiple tools,. which creates confusion and data inconsistency. with salesforce, all customer data in centralized in one platform, sales teams can track leads, opportunities and pipelines easily, marketing campaign and customer interactions are connected, workflow and processes are automated, this improves overall customer relationship management and operational efficiency. i am able to design tailored CRM solutions for client, improves client satisfaction through better automation and insights, opportunity to work on large scale enterprise implementation. ### 8. Agentforce turned our passive CRM into a proactive co-pilot **Rating:** 5.0/5.0 stars **Reviewed by:** Jay P. | Associate Salesforce Consultant Intern, Médio Porte (51-1000 emp.) **Reviewed Date:** December 19, 2025 **O que você mais gosta Agentforce Sales (formerly Salesforce Sales Cloud)?** UI/UX: "The interface remains clean even with the new AI sidebars." AI/Intelligence: "The lead scoring isn't just a number; it provides the 'why' behind the score." Integrations: "The DocuSign integration within the AI workflow makes contract hygiene effortless." **O que você não gosta Agentforce Sales (formerly Salesforce Sales Cloud)?** The biggest hurdle is the initial setup and the sheer learning curve. The sales pitch makes it sound like you just turn Agentforce on and it immediately starts closing deals, but the reality is that the AI is entirely dependent on how clean your CRM data is. If your historical data is messy, the AI's insights and lead scoring are going to be completely off. It takes a significant amount of hand-holding, tweaking, and prompt-tuning before you can actually trust the AI to run autonomously without hallucinating or giving generic advice. **Que problemas é Agentforce Sales (formerly Salesforce Sales Cloud) E como isso está te beneficiando?** Before Agentforce, coming back from a major event meant days of manual data entry just to get everything properly logged and assigned in the system. The biggest problem it solves for us is eliminating that administrative bottleneck. Now, the AI sales agent handles the heavy lifting of parsing, creating, and organizing massive lead lists almost instantly. The main benefit is our 'speed-to-lead'—instead of spending 48 hours doing CRM admin work, we are actively calling prospects while the event is still fresh in their minds. ### 9. Easy-to-Use Lightning Interface that works well for our Sales/BD Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Yash W. | Senior Project Manager, Médio Porte (51-1000 emp.) **Reviewed Date:** April 28, 2026 **O que você mais gosta Agentforce Sales (formerly Salesforce Sales Cloud)?** The reporting capabilities and object features in SF make it very handy for us. We can define the architecture for the types of records we want to save, and the flexibility of the platform is a big plus. The Lightning interface is also very easy to use. We’ve completed various internal integrations with SF, especially with our higher ed tools. When it comes to SF support, they always notify us if any upgrades need to take place, and we haven’t experienced any downtime. Pricing is on the higher end, but it does what we need it for, so overall it’s a good tool for us. **O que você não gosta Agentforce Sales (formerly Salesforce Sales Cloud)?** Bulk uploads have to be done using an APEX loader, which isn’t very user-friendly for all stakeholders, and that ends up increasing the ticket count. Also, some of the reports that are generated require a lot of hand-holding because it’s not always easy to understand what filters and logic are in place. Overall, the main issue for me is that a lot of user training is involved. **Que problemas é Agentforce Sales (formerly Salesforce Sales Cloud) E como isso está te beneficiando?** We’re able to accurately track our payments and incentives, along with measurable, trackable insights. Its reporting features have also helped us target the right marketing segment. ### 10. Best AI Sales Automation Tool for Modern Teams **Rating:** 4.5/5.0 stars **Reviewed by:** Karansinh J. | Business Analysts , Tecnologia da Informação e Serviços, Médio Porte (51-1000 emp.) **Reviewed Date:** April 28, 2026 **O que você mais gosta Agentforce Sales (formerly Salesforce Sales Cloud)?** Honestly, the best thing about Agentforce is that it actually gets reps out of the weeds. The UI / UX is surprisingly clean and intuitive, so your team doesn't feel like they're fighting another clunky tool just to get their work done. Because it’s a native tool, the integrations with your existing Salesforce data are completely seamless. Performance-wise, it's snappy and pulls up account history without lagging. But the real game-changer is the AI / Intelligence. It isn't just running basic macros it actually understands the context of a deal, teeing up follow-ups that sound natural. While the cost isn't cheap, the Pricing / ROI really starts to make sense when you calculate the sheer hours of admin work it kills every week. Plus, if you actually lean on their Support / Onboarding team, getting it spun up and customized for your specific workflows is a lot less painful than you'd expect. **O que você não gosta Agentforce Sales (formerly Salesforce Sales Cloud)?** They just need to do little work navigation part, and some UX side improvements, otherwise rest is good. **Que problemas é Agentforce Sales (formerly Salesforce Sales Cloud) E como isso está te beneficiando?** Ultimately, it solves the oldest problem in sales: reps spending more time doing data entry than actually selling. It stops leads from dying on the vine just because someone forgot to set a follow-up task. It’s definitely not going to replace your sales team, but it automates the grind so they can move faster, keep the pipeline clean, and hit quota without burning out. ## Agentforce Sales (formerly Salesforce Sales Cloud) Discussions - [Como você gerencia um grande volume de dados duplicados?](https://www.g2.com/pt/discussions/how-do-you-manage-high-volume-of-duplicated-data) - 3 comments, 2 upvotes - [How are other organizations utilizing SFDC for application of price uplift annually in their Renewal Contracts, both for 12 month and multi-year arrangements?](https://www.g2.com/pt/discussions/how-are-other-organizations-utilizing-sfdc-for-application-of-price-uplift-annually-in-their-renewal-contracts-both-for-12-month-and-multi-year-arrangements) - 1 comment, 2 upvotes - [Quando você precisa de um CRM?](https://www.g2.com/pt/discussions/31049-when-do-you-need-a-crm) - 11 comments, 3 upvotes - [Como faço para mesclar dois contatos na mesma conta na tela principal, se isso for possível?](https://www.g2.com/pt/discussions/15673-how-do-i-merge-two-contacts-in-the-same-account-on-on-main-screen-if-that-s-possible) - 6 comments, 2 upvotes - [Como fazer com que nosso layout clássico e campos, botões sejam transferidos para o Lightning](https://www.g2.com/pt/discussions/12482-how-do-make-our-classic-layout-and-fields-buttons-transfer-over-to-lightning) - 2 comments, 2 upvotes - [View Agentforce Sales (formerly Salesforce Sales Cloud) pricing details and edition comparison](https://www.g2.com/pt/products/salesforce-salesforce-sales-cloud/reviews/salesforce-sales-cloud-review-8566788?section=pricing&secure%5Bexpires_at%5D=2026-05-13+07%3A37%3A25+-0500&secure%5Bsession_id%5D=721bf833-f0aa-4a0c-ab67-800072e8fcf5&secure%5Btoken%5D=8ced1e6235b29e8cc914fab2d7739e374a20da0138633a8081e33a781dee1d7b&format=llm_user) ## Agentforce Sales (formerly Salesforce Sales Cloud) Integrations - [6sense Revenue Marketing](https://www.g2.com/pt/products/6sense-revenue-marketing/reviews) - [6sense Sales Intelligence](https://www.g2.com/pt/products/6sense-sales/reviews) - [8x8 Work](https://www.g2.com/pt/products/8x8-work/reviews) - 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[Confluence](https://www.g2.com/pt/products/confluence/reviews) - [Conga CLM](https://www.g2.com/pt/products/conga-conga-clm/reviews) - [Conga Composer](https://www.g2.com/pt/products/conga-composer/reviews) - [CONQUER](https://www.g2.com/pt/products/conquer/reviews) - [Copado DevOps](https://www.g2.com/pt/products/copado-devops/reviews) - [Creditsafe](https://www.g2.com/pt/products/creditsafe/reviews) - [Cvent Webinar](https://www.g2.com/pt/products/cvent-webinar/reviews) - [DealHub](https://www.g2.com/pt/products/dealhub/reviews) - [Delighted](https://www.g2.com/pt/products/delighted/reviews) - [Descartes MacroPoint](https://www.g2.com/pt/products/descartes-macropoint/reviews) - [Dialpad Connect](https://www.g2.com/pt/products/dialpad-connect/reviews) - [DocEx](https://www.g2.com/pt/products/docex/reviews) - [Docusign](https://www.g2.com/pt/products/docusign/reviews) - [Dreamdata](https://www.g2.com/pt/products/dreamdata/reviews) - [Dropbox Sign (formerly HelloSign)](https://www.g2.com/pt/products/dropbox-sign-formerly-hellosign/reviews) - [Ease](https://www.g2.com/pt/products/employee-navigator-ease/reviews) - [Elate](https://www.g2.com/pt/products/elate/reviews) - [Employee Navigator](https://www.g2.com/pt/products/employee-navigator/reviews) - [Esri ArcGIS](https://www.g2.com/pt/products/esri-arcgis/reviews) - [Eventbrite](https://www.g2.com/pt/products/eventbrite/reviews) - [Expensify](https://www.g2.com/pt/products/expensify/reviews) - [Fin by Intercom](https://www.g2.com/pt/products/fin-by-intercom/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/pt/products/five9-intelligent-cloud-contact-center-platform/reviews) - [FormAssembly](https://www.g2.com/pt/products/formassembly/reviews) - [Formstack Forms](https://www.g2.com/pt/products/formstack-forms/reviews) - [Gainsight Customer Success](https://www.g2.com/pt/products/gainsight-customer-success/reviews) - [Gallabox](https://www.g2.com/pt/products/gallabox/reviews) - [Genesys Cloud CX](https://www.g2.com/pt/products/genesys-cloud-cx/reviews) - [Genysis](https://www.g2.com/pt/products/genysis/reviews) - [GeoSTORM](https://www.g2.com/pt/products/geostorm/reviews) - [GitHub](https://www.g2.com/pt/products/github/reviews) - [GoGuardian Admin](https://www.g2.com/pt/products/goguardian-admin/reviews) - [Gong](https://www.g2.com/pt/products/gong/reviews) - [Google Ads](https://www.g2.com/pt/products/google-ads/reviews) - [Google Analytics for G Suite](https://www.g2.com/pt/products/google-analytics-for-g-suite/reviews) - [Google Cloud BigQuery](https://www.g2.com/pt/products/google-cloud-bigquery/reviews) - [Google Workspace](https://www.g2.com/pt/products/google-workspace/reviews) - [Great Question](https://www.g2.com/pt/products/great-question/reviews) - [Greenhouse](https://www.g2.com/pt/products/greenhouse/reviews) - [Harver](https://www.g2.com/pt/products/harver/reviews) - [HubSpot Marketing Hub](https://www.g2.com/pt/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/pt/products/hubspot-sales-hub/reviews) - [IBM Db2](https://www.g2.com/pt/products/ibm-db2/reviews) - [IDfy](https://www.g2.com/pt/products/idfy/reviews) - [Inspire Planner](https://www.g2.com/pt/products/inspire-planner/reviews) - [intalk.io](https://www.g2.com/pt/products/intalk-io/reviews) - [Intelligent WorkFlow](https://www.g2.com/pt/products/intelligent-workflow/reviews) - [Intuit Mailchimp All-in-One Marketing Platform](https://www.g2.com/pt/products/intuit-mailchimp-all-in-one-marketing-platform/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/pt/products/intuit-mailchimp-email-marketing/reviews) - [Ironclad](https://www.g2.com/pt/products/ironclad/reviews) - [Jira](https://www.g2.com/pt/products/jira/reviews) - [Jira Cloud for Sheets](https://www.g2.com/pt/products/jira-cloud-for-sheets/reviews) - [Jira Service Management](https://www.g2.com/pt/products/jira-service-management/reviews) - [Jotform](https://www.g2.com/pt/products/jotform/reviews) - [Kiwi for Gmail](https://www.g2.com/pt/products/kiwi-for-gmail-kiwi-for-gmail/reviews) - [LARA](https://www.g2.com/pt/products/neura-robotics-lara/reviews) - [lemlist](https://www.g2.com/pt/products/lemlist/reviews) - [LinkedIn Job Search](https://www.g2.com/pt/products/linkedin-job-search/reviews) - [LinkedIn Marketing Solutions](https://www.g2.com/pt/products/linkedin-marketing-solutions/reviews) - [LinkedIn Sales Navigator](https://www.g2.com/pt/products/linkedin-sales-navigator/reviews) - [LinkSquares](https://www.g2.com/pt/products/linksquares/reviews) - [Loopio](https://www.g2.com/pt/products/loopio/reviews) - [Luna AI](https://www.g2.com/pt/products/luna-launches-inc-luna-ai/reviews) - [Lusha](https://www.g2.com/pt/products/lusha/reviews) - [Make](https://www.g2.com/pt/products/integromat-by-celonis-make/reviews) - [Market Inside](https://www.g2.com/pt/products/market-inside/reviews) - [Marketo-Based Systems for Growth-Driven Marketing & Sales Teams](https://www.g2.com/pt/products/marketo-based-systems-for-growth-driven-marketing-sales-teams/reviews) - [MCUBE Autodialer](https://www.g2.com/pt/products/mcube-autodialer/reviews) - [Microsoft 365](https://www.g2.com/pt/products/microsoft365/reviews) - [Microsoft Excel](https://www.g2.com/pt/products/microsoft-excel/reviews) - [Microsoft Outlook](https://www.g2.com/pt/products/microsoft-outlook/reviews) - [Microsoft Power Automate](https://www.g2.com/pt/products/microsoft-power-automate/reviews) - [Microsoft Power BI](https://www.g2.com/pt/products/microsoft-microsoft-power-bi/reviews) - [Microsoft PowerPoint](https://www.g2.com/pt/products/microsoft-powerpoint/reviews) - [Microsoft SharePoint](https://www.g2.com/pt/products/microsoft-sharepoint/reviews) - [Microsoft Teams](https://www.g2.com/pt/products/microsoft-teams/reviews) - [Mindtickle](https://www.g2.com/pt/products/mindtickle/reviews) - [Mission Control](https://www.g2.com/pt/products/mission-control/reviews) - [Momentum](https://www.g2.com/pt/products/momentum-momentum/reviews) - [MuleSoft Anypoint Platform](https://www.g2.com/pt/products/mulesoft-anypoint-platform/reviews) - [n8n](https://www.g2.com/pt/products/n8n/reviews) - [Natterbox](https://www.g2.com/pt/products/natterbox/reviews) - [nCino Cloud Banking Platform](https://www.g2.com/pt/products/ncino-cloud-banking-platform/reviews) - [NetSuite](https://www.g2.com/pt/products/netsuite/reviews) - [Net@Suite](https://www.g2.com/pt/products/net-suite/reviews) - [NexGen FMS](https://www.g2.com/pt/products/nexgen-fms/reviews) - [Nintex](https://www.g2.com/pt/products/nintex-nintex/reviews) - [Nooks](https://www.g2.com/pt/products/nooks/reviews) - [Okta](https://www.g2.com/pt/products/okta/reviews) - [OMS+](https://www.g2.com/pt/products/oms/reviews) - [Oracle CPQ](https://www.g2.com/pt/products/oracle-cpq/reviews) - [Oracle Database](https://www.g2.com/pt/products/oracle-database/reviews) - [Oracle EBS Financials](https://www.g2.com/pt/products/oracle-ebs-financials/reviews) - [Oracle E-Business Suite](https://www.g2.com/pt/products/oracle-e-business-suite/reviews) - [Oracle Eloqua](https://www.g2.com/pt/products/oracle-eloqua/reviews) - [Oracle PeopleSoft](https://www.g2.com/pt/products/oracle-peoplesoft/reviews) - [Outreach](https://www.g2.com/pt/products/outreach/reviews) - [PandaDoc](https://www.g2.com/pt/products/pandadoc/reviews) - [Pardot (by Salesforce)](https://www.g2.com/pt/products/pardot-by-salesforce/reviews) - [Pendo](https://www.g2.com/pt/products/pendo-io-pendo/reviews) - [PerfectQuote](https://www.g2.com/pt/products/perfectquote/reviews) - [Planhat](https://www.g2.com/pt/products/planhat/reviews) - [Postman](https://www.g2.com/pt/products/postman/reviews) - [Procore](https://www.g2.com/pt/products/procore/reviews) - [Qualified](https://www.g2.com/pt/products/qualified/reviews) - [Qualtrics Strategy & Research](https://www.g2.com/pt/products/qualtrics-strategy-research/reviews) - [Rattle](https://www.g2.com/pt/products/rattle/reviews) - [Reachdesk](https://www.g2.com/pt/products/reachdesk/reviews) - [Recurly](https://www.g2.com/pt/products/recurly/reviews) - [Responsive, formerly RFPIO](https://www.g2.com/pt/products/responsive-formerly-rfpio/reviews) - [RevolutionParts](https://www.g2.com/pt/products/revolutionparts-revolutionparts/reviews) - [Ricochet360](https://www.g2.com/pt/products/speed-to-contact-llc-ricochet360/reviews) - [RingCentral Contact Center](https://www.g2.com/pt/products/ringcentral-contact-center/reviews) - [RingCentral Events](https://www.g2.com/pt/products/ringcentral-events/reviews) - [Rippling](https://www.g2.com/pt/products/rippling/reviews) - [Rippling IT](https://www.g2.com/pt/products/rippling-it/reviews) - [Sage Intacct](https://www.g2.com/pt/products/sage-intacct/reviews) - [Salesforce CRM Analytics (formerly Tableau CRM)](https://www.g2.com/pt/products/salesforce-crm-analytics-formerly-tableau-crm/reviews) - [Salesforce Data 360 (formerly Data Cloud)](https://www.g2.com/pt/products/salesforce-data-360-formerly-data-cloud/reviews) - [Salesforce Marketing Cloud Account Engagement](https://www.g2.com/pt/products/salesforce-marketing-cloud-account-engagement/reviews) - [Salesforce Marketing Cloud Intelligence (formerly Datorama)](https://www.g2.com/pt/products/salesforce-marketing-cloud-intelligence-formerly-datorama/reviews) - [Salesforce Spiff](https://www.g2.com/pt/products/salesforce-spiff/reviews) - [SalesIntel](https://www.g2.com/pt/products/salesintel/reviews) - [Salesloft](https://www.g2.com/pt/products/salesloft/reviews) - [Salestrail](https://www.g2.com/pt/products/salestrail/reviews) - [SAP Business One](https://www.g2.com/pt/products/sap-business-one/reviews) - [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/pt/products/sap-cloud-erp-sap-s-4hana-cloud/reviews) - [SAP Concur](https://www.g2.com/pt/products/sap-concur/reviews) - [SAP Engagement Cloud (formerly SAP Emarsys)](https://www.g2.com/pt/products/sap-engagement-cloud-formerly-sap-emarsys/reviews) - [SAP Sales Cloud](https://www.g2.com/pt/products/sap-sap-sales-cloud/reviews) - [Seamless (formally Seamless.AI)](https://www.g2.com/pt/products/seamless-formally-seamless-ai/reviews) - [Seismic Enablement Cloud](https://www.g2.com/pt/products/seismic-enablement-cloud/reviews) - [ServiceMax](https://www.g2.com/pt/products/ptc-servicemax/reviews) - [Shopify](https://www.g2.com/pt/products/shopify/reviews) - [Slack](https://www.g2.com/pt/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/pt/products/slack-connector-for-jira/reviews) - [Slack Integration+ for Jira](https://www.g2.com/pt/products/slack-integration-for-jira/reviews) - [Smartsheet](https://www.g2.com/pt/products/smartsheet/reviews) - [Snowflake](https://www.g2.com/pt/products/snowflake/reviews) - [Softphone.Pro](https://www.g2.com/pt/products/softphone-pro/reviews) - [Spiff](https://www.g2.com/pt/products/spiff-2025-09-29/reviews) - [Sprout Social](https://www.g2.com/pt/products/sprout-social/reviews) - [SurveyVista](https://www.g2.com/pt/products/surveyvista/reviews) - [Tableau](https://www.g2.com/pt/products/tableau/reviews) - [Talkdesk](https://www.g2.com/pt/products/talkdesk/reviews) - [Thomson Reuters CLEAR Salesforce Integration](https://www.g2.com/pt/products/thomson-reuters-clear-salesforce-integration/reviews) - [Totango](https://www.g2.com/pt/products/totango/reviews) - [Trailhead](https://www.g2.com/pt/products/trailhead/reviews) - [Twilio](https://www.g2.com/pt/products/twilio/reviews) - [Twilio SendGrid Email API](https://www.g2.com/pt/products/twilio-sendgrid-email-api/reviews) - [Veeva CRM](https://www.g2.com/pt/products/veeva-crm/reviews) - [Verint Workforce Management](https://www.g2.com/pt/products/verint-workforce-management/reviews) - [Visual Studio Code](https://www.g2.com/pt/products/visual-studio-code/reviews) - [Vonage Business Communications](https://www.g2.com/pt/products/vonage-business-communications/reviews) - [WhatsApp Business Platform](https://www.g2.com/pt/products/whatsapp-business-platform/reviews) - [WordPress.org](https://www.g2.com/pt/products/wordpress-org/reviews) - [Workday Compensation](https://www.g2.com/pt/products/workday-compensation/reviews) - [Xactly](https://www.g2.com/pt/products/xactly/reviews) - [Yotpo](https://www.g2.com/pt/products/yotpo/reviews) - [Zapier](https://www.g2.com/pt/products/zapier/reviews) - [Zendesk for Customer Service](https://www.g2.com/pt/products/zendesk-for-customer-service/reviews) - [Zillow](https://www.g2.com/pt/products/zillow/reviews) - [Zillow Premier Agent](https://www.g2.com/pt/products/zillow-premier-agent/reviews) - [ZoomInfo Marketing](https://www.g2.com/pt/products/zoominfo-marketing/reviews) - [ZoomInfo Sales](https://www.g2.com/pt/products/zoominfo-sales/reviews) - [Zoom Workplace](https://www.g2.com/pt/products/zoom-workplace/reviews) - [Zuora](https://www.g2.com/pt/products/zuora-zuora/reviews) ## Agentforce Sales (formerly Salesforce Sales Cloud) Features **Automação da Força de Vendas** - Contato & Gerenciamento de Contas - Gestão de Relacionamento com Parceiros (PRM) - Oportunidade & Gerenciamento de Pipeline. - Gerenciamento de Tarefas / Atividades - Território & Gestão de Cotas - Integração com Desktop - Gestão de Lista de Preços de Produtos e Preços - Cotação & Gerenciamento de Pedidos - Gestão de Contratos de Clientes **Relatórios** - Interface de Relatórios - Passos para responder - Gráficos e Tabelas - Cartões de pontuação - Painéis **Automação de marketing** - E-mail marketing - Gestão de Campanhas - Gestão de Leads - Análise de ROI de marketing **Cartografia** - Design de Mapa - Mapeamento Vetorial - Visualização de dados - Sobreposição **Geração de leads** - Construtor de Chumbo - Integração com CRM - Integração de automação de marketing - Integração com Mídias Sociais - Ferramentas de importação e exportação de dados **Facilitação de Leads** - Chatbot voltado para o cliente - Qualificação de Leads - Acompanhamento de Leads - Agendamento de reuniões **Fluxos de trabalho integrados** - Gerenciamento de Tarefas - Rastreamento/automação de e-mails - Chamadas e Voz - Outras Opções de Divulgação - Integração com CRM - Calendário - Registros compartilhados **Análise de chamadas** - Gravação de chamadas - Machine Learning - Análise de Chamadas - Qualificação de Leads **Revenue Sourcing e Previsão** - Histórico de Receitas - Gerenciamento de Dutos - Análise do painel - Visualização de dados em vários dispositivos - Segmentação de dados - Previsão Preditiva - Cadência das Operações de Receita **Mapeamento de Território** - Mapeamento de território personalizado - Venda Estratégica - Atribuição automática de representantes **Integrações** - Integração com MS Teams - Integração de e-mail - Integração com Zoom - Integração com o Google Meet - Integração com o Salesforce **Sales Performance Features - Sales Planning** - Pontuação da conta - Planejamento de Receitas - Segmentação de Contas - Desempenho de vendas - Previsão de Vendas - Integrações - Modelagem de cenários **Agente AI - Pontuação de Leads** - Execução Autônoma de Tarefas - Integração entre sistemas - Aprendizagem Adaptativa - Tomada de Decisão **Agente AI - Gestão de Desempenho de Vendas** - Execução Autônoma de Tarefas - Interação em Linguagem Natural - Assistência Proativa **Rastreamento de E-mail - AI Agente** - Execução Autônoma de Tarefas - Planejamento em várias etapas - Integração entre sistemas - Aprendizagem Adaptativa - Interação em Linguagem Natural - Assistência Proativa - Tomada de Decisão **Agente AI - Análise de Vendas** - Execução Autônoma de Tarefas - Integração entre sistemas - Aprendizagem Adaptativa - Interação em Linguagem Natural - Assistência Proativa **Rastreamento de Chamadas de Saída - IA Agente** - Execução Autônoma de Tarefas - Interação em Linguagem Natural **Agente AI - Treinamento de Vendas** - Planejamento em várias etapas - Integração entre sistemas - Aprendizagem Adaptativa - Tomada de Decisão **Agente AI - Capacitação de Vendas** - Execução Autônoma de Tarefas - Interação em Linguagem Natural - Assistência Proativa **Plataformas de IA de Receita - IA Agente** - Interação em Linguagem Natural - Assistência Proativa - Execução Autônoma de Tarefas - Integração entre sistemas - Tomada de Decisão - Aprendizagem Adaptativa **Suporte ao cliente** - Gerenciamento de casos - Portal de Suporte ao Cliente - Base de conhecimento - Características do Call Center - Análise de suporte **Fornecimento de dados** - Fornecimento de dados - Exportando dados de compartilhamento de & - Visualização de dados em vários dispositivos - Painéis interativos - Segmentação de dados **Gerenciamento de conteúdo** - Importação de conteúdo - Criação de Conteúdo - Modelos - Pesquisa avançada - Armazenamento de conteúdo **Treinamento** - Base de conhecimento - Materiais de Coaching - Criação de Playbook - Gravação de Vídeo **Atribuição** - Oportunidade de Lead - Atribuição de leads - Aceleração de Dutos **Vocação** - Gravar chamadas - Gerar localização - Tipos de chamada - Clique para Ligar - Discador Automático **Analytics** - Tarifas Abertas - Atividade do link - Atividade de anexo **Incentivos** - Emblemas - Gatilhos - Calculadora de Comissão - Classificações **análise** - Análise Preditiva - Análise de Distância - Análise Espacial - Fluxo de dados **Organização** - Gestão de Oportunidades e Pipeline - Entrada de dados - Integrações / APIs **Repetibilidade e Reportabilidade** - Gerenciamento de conteúdo - Gerenciamento de fluxo de trabalho - Desempenho do fluxo de trabalho - Coaching de Vendas e Insights - Gamificação **Inteligência Artificial - Inteligência de Conversação** - Pontuação de clientes - Conversão de fala em texto - Análise de Sentimentos **Enriquecimento de dados do CRM** - Sincronização de calendário - Captura de atividade de e-mail - Inteligência de Conversação - Marketing Leads - Captura de Contatos **Planejamento de rotas** - Prioridade do lead - Rotas de vendas otimizadas - Mapa de Direções **Branding & Customizatio** - Página de Reservas Personalizadas - Links Personalizados - Incorporação personalizada da Web **Territory Management - Sales Planning** - Gestão de Territórios - Ordenamento do Território **Plataforma - Plataformas de IA de Receita** - Inteligência de Conversação - Previsão Preditiva - Enriquecimento de Dados de CRM - Percepções Acionáveis - Sinalização de Risco - Orquestração de Fluxo de Trabalho - Coaching de Vendas - Gestão de Pipeline e Negócios - Captura de Dados do Cliente **Relatórios & Analytics** - Relatórios - Painéis - Previsão **Análise preditiva** - Pontuação de leads - Pontuação de oportunidade - Análise de Risco - Previsão ao vivo **Analytics** - Relatórios - Alertas - Envolvimento baseado em conta - Utilização de conteúdo **Feedback** - Revisão - Indicador - Cartão de Coaching - Leaderboard - Atualizações em tempo real - Notificações - Competição **Descoberta** - Gestão de Leads - Pontuação/Classificação - Contexto do lead **Contatos** - Personalização - Informações Locater - Registrar dados de clientes potenciais **Personalizações** - Integração de plataforma de e-mail - Agendamento de e-mail - Notificações - Categorização de e-mail - Modelos **Personalização** - Perfis - Relatórios personalizados - Painéis - Definição de Metas **Relatórios** - Transformação de dados - WYSIWYG Design - Integrações de API **Análise de desempenho** - Coaching - Rastreamento de desempenho **IA e Automação** - Priorização de leads - Pontuação de leads - Melhor Horário de Programação do Dia - Inteligência do Comprador - Machine Learning **Gestão de contas** - Contas não engajadas - Otimização de contas - Padrões Históricos - Desempenho do Representante - Envolvimento com a conta - Padrões históricos de ganhos/perdas **Gestão de Desempenho de Vendas** - Gamificação - Painéis de desempenho - Rastreador de Representantes de Vendas **Regras Automáticas & Configurações** - Definir horas de trabalho - Atualizações Automáticas - Tempos de buffer **IA generativa** - Resumo de texto **IA generativa** - Geração de Texto **Quota & Capacity Management - Sales Planning** - Gerenciamento de Cotas - Gerenciamento de Capacidade - Planejamento de cotas **Móvel & Social** - Recursos de colaboração social - Integração de Redes Sociais - Suporte ao usuário móvel **Gestão de Vendas** - Gerenciamento de pipeline ao vivo - Gamificação de Vendas - Análise baseada em conta - Rastreamento de atividades **Gestão** - Viabilidade de Conversão - Workflow **Insights** - Notas - Resumo diário - Mensagens de voz automatizadas - E-mails automatizados - Classifica Prospects - Anotação Automática **Administrativo** - Integração - Estrutura de Funcionários - Monitoramento de Comportamento **Análise de Vendas** - Previsão de ROI - Previsão de Vendas **Apresentação e Formulários** - Vídeo e Mídia Interativa - Contratos Digitais - Assinatura eletrônica **IA generativa** - Resumo de texto **IA generativa** - Geração de Texto **Agente AI - Operações e Inteligência de Receita (RO&I)** - Execução Autônoma de Tarefas - Integração entre sistemas - Aprendizagem Adaptativa - Assistência Proativa - Tomada de Decisão **Agente AI - Planejamento de Vendas** - Execução Autônoma de Tarefas - Planejamento em várias etapas **Inteligência Artificial Agente - Inteligência de Conversação** - Execução Autônoma de Tarefas - Planejamento em várias etapas - Integração entre sistemas - Aprendizagem Adaptativa - Interação em Linguagem Natural - Assistência Proativa - Tomada de Decisão **Agente AI - Agendamento de Negócios** - Execução Autônoma de Tarefas - Planejamento em várias etapas **Plataforma** - Personalização - Capacidade de fluxo de trabalho - Gerenciamento de usuários, funções e acessos - Internacionalização - Sandbox / Ambientes de Teste - Document & Content Mgmt. - Desempenho e Confiabilidade - Geração de Documento de Saída **Autoatendimento** - Campos calculados - Filtragem de colunas de dados - Descoberta de dados - Pesquisa - Colaboração / Fluxo de trabalho - Automodelagem **Plataforma** - Sincronização de dados - análise **IA generativa** - Geração de Texto - Resumo de texto **Agente AI - Engajamento de Vendas** - Execução Autônoma de Tarefas - Planejamento em várias etapas - Integração entre sistemas - Aprendizagem Adaptativa - Interação em Linguagem Natural - Assistência Proativa - Tomada de Decisão **Gestão de Aprendizagem - Capacitação de Vendas** - Treinamento de Vendas - Treinamento de Vendas - Integração de Vendas **Integração** - Ferramentas de importação e exportação de dados - APIs de integração - Abrangência de aplicativos de parceiros **Análises avançadas** - Análise preditiva - Visualização de dados - Serviços de Big Data **Agente AI - Assistente de Vendas de IA** - Execução Autônoma de Tarefas - Planejamento em várias etapas - Integração entre sistemas - Aprendizagem Adaptativa - Interação em Linguagem Natural - Assistência Proativa - Tomada de Decisão **Capacitação de Receita - Capacitação de Vendas** - Alinhamento Interfuncional - IA e Automação - Insights de Jornada do Cliente de Ponta a Ponta **IA generativa** - Geração de Texto **Agente AI - CRM** - Execução Autônoma de Tarefas - Planejamento em várias etapas - Integração entre sistemas - Aprendizagem Adaptativa - Interação em Linguagem Natural - Assistência Proativa - Tomada de Decisão **Construindo relatórios** - Transformação de dados - Modelagem de dados - Design do relatório WYSIWYG - APIs de integração **Plataforma** - Suporte ao usuário móvel - Personalização - Gerenciamento de usuários, funções e acessos - Internacionalização - Sandbox / Ambientes de Teste - Desempenho e Confiabilidade - 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