# Nugget Reviews **Vendor:** Nugget by Zomato **Category:** [Software de Agentes de Suporte ao Cliente com IA](https://www.g2.com/pt/categories/ai-customer-support-agents) **Average Rating:** 5.0/5.0 **Total Reviews:** 2 ## About Nugget Nugget by Zomato é uma plataforma de IA conversacional que impulsiona a experiência do cliente de ponta a ponta em canais de chat, voz, e-mail e redes sociais. Com agentes de IA que resolvem consultas instantaneamente, entendem o contexto e se integram aos sistemas da marca, o Nugget ajuda as empresas a automatizar mais de 80% do suporte enquanto mantém um nível de satisfação do cliente (CSAT) humano. De marcas D2C a empresas de BFSI, o Nugget escala a experiência do cliente com resoluções mais rápidas, custos mais baixos e implementação perfeita em apenas semanas. ## Nugget Reviews ### 1. Nugget–tool to centralise tickets **Rating:** 5.0/5.0 stars **Reviewed by:** Raghav A. | Senior Associate, Empresa (> 1000 emp.) **Reviewed Date:** April 30, 2026 **O que você mais gosta em Nugget?** What I like most about Nugget is how it centralises all my team’s tickets and conversations in one clean, easy‑to‑navigate view. The UI feels thoughtfully designed, so even new teammates can get comfortable quickly without a long onboarding. Nugget connects well with our existing tools, which means we are not constantly switching tabs or manually copying data. In day‑to‑day use it’s fast and stable, even when we are handling a high volume of customer conversations. **O que você não gosta em Nugget?** One thing I dislike about Nugget is how hard it can be to quickly escalate to a human agent when a case is nuanced or urgent. The bot sometimes loops through similar responses instead of recognising that it’s stuck and handing the conversation over, which makes resolution slower than it needs to be. **Que problemas Nugget está resolvendo e como isso está beneficiando você?** Nugget is helping us solve the challenge of managing a large volume of customer conversations across multiple channels without losing context. Earlier, our data was scattered between tools, and it was hard to see a customer’s full history or share insights with other teams. Now, because Nugget integrates with our existing systems, we can pull everything into one place and keep workflows connected instead of manually stitching information together. It also performs reliably during peak hours, so even when volumes spike, our agents can respond quickly and maintain a consistent experience for customers. ### 2. Simple, Easy-to-Use UI with Plenty of Useful Features **Rating:** 4.0/5.0 stars **Reviewed by:** Usuário Verificado em Serviços de Eventos | Empresa (> 1000 emp.) **Reviewed Date:** April 29, 2026 **O que você mais gosta em Nugget?** The UI is simple, and it’s easy to understand and use. It also offers a lot of features, which makes it even more useful overall. **O que você não gosta em Nugget?** The UI is good for CX support, but it doesn’t feel very relevant or well-suited as a social listening tool. **Que problemas Nugget está resolvendo e como isso está beneficiando você?** Nugget by Zomato is an AI-native, no-code customer support platform that solves the high costs, slow response times, and inconsistent quality typical of traditional, human-dependent customer service. helps businesses automate up to 80% of customer queries, including complex issues like image-based verification for damaged or incorrect items. - [View Nugget pricing details and edition comparison](https://www.g2.com/pt/products/nugget/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+14%3A39%3A15+-0500&secure%5Bsession_id%5D=d18be250-c29a-4f76-a04e-83da34fdfefd&secure%5Btoken%5D=aae09da8877a1cc40c71e79a5cf5e7ecef765839117230f744cf4b05eeca2b14&format=llm_user) ## Nugget Integrations - [Slack](https://www.g2.com/pt/products/slack/reviews) ## Nugget Features **Resolução de Consultas de Clientes - Agentes de Suporte ao Cliente com IA** - Resolução Automática de Tickets - Geração de Resposta Contextual - Análise de Sentimentos - Utilização da Base de Conhecimento - Suporte Multilíngue **Agente AI - Agentes de IA** - Execução Autônoma de Tarefas - Planejamento em várias etapas - Integração entre sistemas - Aprendizagem Adaptativa - Interação em Linguagem Natural - Assistência Proativa - Tomada de Decisão **Automação de Interação com o Cliente - Agentes de Suporte ao Cliente com IA** - Contato Proativo com o Cliente - Coleta de Feedback - Gerenciamento de Escalação - Otimização de Fluxo de Trabalho **Automação** - Automação de Interação com o Cliente - Coleta de Feedback - Processamento de Documentos **Autonomia** - Tomada de Decisão Independente - Respostas Adaptativas - Execução de Tarefas - Resolução de Problemas ## Top Nugget Alternatives - [monday Work Management](https://www.g2.com/pt/products/monday-com/reviews) - 4.7/5.0 (14,924 reviews) - [Zoho Desk](https://www.g2.com/pt/products/zoho-desk/reviews) - 4.4/5.0 (7,320 reviews) - [Zendesk for Customer Service](https://www.g2.com/pt/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,496 reviews)