# Chaskiq Reviews **Vendor:** Chaskiq **Category:** [Software de Chat ao Vivo](https://www.g2.com/pt/categories/live-chat) **Average Rating:** 3.5/5.0 **Total Reviews:** 2 ## About Chaskiq Chaskiq is an open-source messaging platform designed to enhance customer engagement across marketing, support, and sales channels. It offers a comprehensive suite of tools, including live chat, automated bots, email campaigns, and a knowledge base, all within a single, customizable interface. By integrating with various third-party applications, Chaskiq enables businesses to streamline communication, automate workflows, and provide personalized experiences to their customers. Its open-source nature ensures flexibility, allowing organizations to tailor the platform to their specific needs while maintaining full control over their data. Key Features and Functionality: - Live Chat and Web Messenger: Engage with customers in real-time through a powerful webchat that supports multimedia content, quick replies, and rich text formatting. - Automated Bots and Routing: Implement conversational bots to automate interactions and route conversations to the appropriate agents based on predefined rules. - Email Campaigns and Newsletters: Launch targeted email campaigns, newsletters, and in-app messages to effectively communicate with specific customer segments. - Help Center and Knowledge Base: Provide self-service support through a multilingual help center, allowing customers to access organized articles and resources. - Integration Ecosystem: Connect with various third-party applications such as WhatsApp, Twitter, Slack, Zoom, Calendly, and Pipedrive to enhance functionality and streamline workflows. - Reporting and Analytics: Generate detailed reports with visual analytics to monitor performance metrics and gain insights into customer interactions. - API and Webhooks: Utilize GraphQL API and webhooks for seamless integration with existing systems and to build custom applications on top of the platform. Primary Value and Solutions Provided: Chaskiq addresses the need for a unified customer communication platform by combining live chat, automation, and campaign management into a single solution. It empowers businesses to deliver personalized and efficient customer experiences, automate routine tasks, and maintain control over their data through its open-source framework. By integrating with a wide range of third-party applications, Chaskiq enhances operational efficiency and ensures that customer interactions are seamless and effective. ## Chaskiq Reviews ### 1. Perfeito chat ao vivo de código aberto e alternativa de integração ao Intercom **Rating:** 2.5/5.0 stars **Reviewed by:** Aneet C. | Product manager, Software de Computador, Médio Porte (51-1000 emp.) **Reviewed Date:** November 21, 2023 **O que você mais gosta em Chaskiq?** Facilidade de integração, console central que você pode usar para definir tours guiados para o fluxo de usuários de integração, publicar banners de notícias e gerenciar solicitações de chat ao vivo. **O que você não gosta em Chaskiq?** o produto é bastante problemático e não tem suporte ao cliente **Que problemas Chaskiq está resolvendo e como isso está beneficiando você?** Existem muito poucas bibliotecas de código aberto para integração de usuários e suporte ao cliente (chat ao vivo) disponíveis, chaskiq é praticamente plug and play que eu poderia usar para definir rapidamente tours guiados e suporte baseado em chat ao vivo que avaliamos para um dos meus produtos. ### 2. Fácil de usar **Rating:** 4.5/5.0 stars **Reviewed by:** Nilesh S. | Inside Sales Executive, Pequena Empresa (50 ou menos emp.) **Reviewed Date:** November 07, 2023 **O que você mais gosta em Chaskiq?** Interage pacificamente com clientes e colegas de trabalho. **O que você não gosta em Chaskiq?** A interface pode ser muito melhor do que o que temos agora. **Que problemas Chaskiq está resolvendo e como isso está beneficiando você?** Tem uma ótima experiência do usuário, e podemos conversar com várias pessoas ao redor. - [View Chaskiq pricing details and edition comparison](https://www.g2.com/pt/products/chaskiq/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-30+16%3A29%3A08+-0500&secure%5Bsession_id%5D=2f31ed4b-9deb-4c1a-8c4b-ac52225b2509&secure%5Btoken%5D=831fce44f19adf75b2dc7598f1ff9720d8187863bcad765a97faf4659c581b92&format=llm_user) ## Chaskiq Features **IA generativa** - Geração de Texto - Resumo de texto - Conversão de texto em fala **Comunicação** - Bate-papo pop-up - Notificações - E-mails direcionados - Mensagens no aplicativo - Co-Navegação **Uso Interno** - Personalização - Arquivamento de conversas - Desenvolvimento de Leads - Base de conhecimento - Caixa de entrada da equipe - Perfis de clientes ## Top Chaskiq Alternatives - [Zoho Desk](https://www.g2.com/pt/products/zoho-desk/reviews) - 4.4/5.0 (7,369 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/pt/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,942 reviews) - [Zendesk for Customer Service](https://www.g2.com/pt/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,590 reviews)