# Acty Reviews
**Vendor:** Acty  
**Category:** [Serviços de Consultoria da Adobe](https://www.g2.com/pt/categories/adobe-consulting-services)
## About Acty
Acty is an augmented reality (AR software solution designed to facilitate remote video assistance, enabling experts to provide real-time support by viewing and guiding field technicians through their smartphones or smart glasses. This innovative platform integrates AR features to deliver step-by-step instructions during service interventions, effectively resolving issues as they arise. Key Features and Functionality: - 3D AR Directions: Utilize three-dimensional AR technology to provide precise visual guidance, accessible on both smartphones and smart glasses. - Instant Translation: Overcome language barriers with built-in text and voice translation capabilities, supporting over 60 languages for seamless communication. - Browser-Based Experience: Offer live support without the need for app downloads, allowing users to access assistance directly through their web browsers. - Live Pointer: Enhance interaction between experts and technicians with a real-time pointer feature, enabling quick and clear indications during support sessions. - External Camera Integration: Connect external cameras, such as endoscope probes, to Android devices for specialized inspections and diagnostics. - QR Code Initiation: Start live support sessions effortlessly by scanning a QR code, which can be configured to connect with specific expert groups based on equipment or location. - Advanced Call Routing: Implement customizable call routing rules to ensure operators and customers are always connected to the appropriate expertise. - Flexible Deployment: Deploy Acty on cloud or on-premises servers, with options to save session images and videos directly to Amazon S3 cloud storage for enhanced data security. Primary Value and User Solutions: Acty significantly enhances remote support capabilities by providing accurate diagnostics and real-time visual instructions, leading to a 30% increase in first-time fix rates. It reduces service response times by 50%, minimizes costly travel, and decreases downtime, resulting in a 20% saving on travel expenses. Additionally, Acty improves customer satisfaction by 25% through prompt and effective assistance, guiding users step-by-step to resolve issues using augmented reality. This comprehensive solution empowers organizations to digitize field activities efficiently, extending the reach of service and support while accelerating technical training and scalability.






- [View Acty pricing details and edition comparison](https://www.g2.com/pt/products/acty/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-30+18%3A51%3A48+-0500&secure%5Bsession_id%5D=71c5fe8d-3f8e-49b8-a2af-5becd1094072&secure%5Btoken%5D=552fa116f45998b5b524cb16bcd971f34a430838cd1a649693a81237f9fe8902&format=llm_user)

## Acty Features
**Planejamento**
- Avaliação de Necessidades
- Alocação de Recursos
- Ficou dentro do Orçamento
- Declaração de Trabalho
- Práticas recomendadas

**Entrega**
- Perícia Técnica
- Prazos Cumpridos
- Gestão de Reuniões
- Atualizações do projeto
- Gerenciamento de Escopo
- Implantação

**Apoio**
- Suporte Go Live
- Documentação
- Formação
- Métricas
- Serviços de Administração

**Qualidade da Equipe**
- Habilidades de Gestão de Mudanças
- Presença Executiva
- Vertical Expertise
- Parcerias Tecnológicas

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