Any advice for finding a quality customer service quality assurance software? - Help needed

Hello! My company needs a customer service quality assurance software solution for our small business. I don’t know much about this type of software, and I was hoping to get some wisdom from this community. I’m keeping my list small for now, mainly focusing on affordable small-business solutions.

Playvox Quality Management: Playvox provides a flexible, comprehensive, digital-first quality management solution that goes beyond basic Quality Assurance (QA) to full Quality Management (QM). It enables organizations to effectively identify and improve performance gaps.

Scorebuddy: Scorebuddy is a market-leading contact center quality assurance solution that uses embedded AI to improve operational efficiency. It delivers precise, unbiased insights from customer interactions, aiding in performance evaluation and enhancement.

Any help would be very appreciated! Thank you