# Melhor Software de Gestão de Casos de RH para Empresas ## How Many Software de Gestão de Casos de RH Products Does G2 Track? **Total Products under this Category:** 41 ### Category Stats (Aug 2026) - **Average Rating:** 4.49/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** StarCompliance (+5.64%) - Among all products in this category, StarCompliance recorded the largest rating increase compared to last month _Last updated: August 05, 2026_ ## How Does G2 Rank Software de Gestão de Casos de RH Products? **Por que você pode confiar nos rankings de software do G2:** - 30 Analistas e Especialistas em Dados - 2,300+ Avaliações Autênticas - 41+ Produtos - Rankings Imparciais Os rankings de software da G2 são baseados em avaliações de usuários verificadas, moderação rigorosa e uma metodologia de pesquisa consistente mantida por uma equipe de analistas e especialistas em dados. Cada produto é medido usando os mesmos critérios transparentes, sem colocação paga ou influência de fornecedores. Embora as avaliações reflitam experiências reais dos usuários, que podem ser subjetivas, elas oferecem insights valiosos sobre como o software funciona nas mãos de profissionais. Juntos, esses dados alimentam o G2 Score, uma maneira padronizada de comparar ferramentas dentro de cada categoria. ## G2 Grid® for Software de Gestão de Casos de RH ![G2 Grid® for Software de Gestão de Casos de RH plotting products by satisfaction and market presence](https://www.g2.com/pt/categories/hr-case-management/grids.png?focus%5B%5D=55593&focus%5B%5D=59069&focus%5B%5D=131550&focus%5B%5D=135426&focus%5B%5D=65945&focus%5B%5D=39817&focus%5B%5D=52457) Highlighted products: ServiceNow HR Service Delivery, HR Acuity, Applaud, AllVoices, Dovetail HR, Case IQ, e PMG Platform. Underlying data: [Grid® JSON](https://www.g2.com/pt/categories/hr-case-management/grids.json?focus%5B%5D=servicenow-hr-service-delivery&focus%5B%5D=hr-acuity&focus%5B%5D=applaud&focus%5B%5D=allvoices-allvoices&focus%5B%5D=dovetail-hr&focus%5B%5D=case-iq&focus%5B%5D=pmg-platform&segment=enterprise) **Sponsored** ### SpeakUp® SpeakUp é uma plataforma de ética e conformidade impulsionada por IA que ajuda organizações empresariais a gerenciar denúncias, fluxos de trabalho de divulgação e investigações de conformidade em várias jurisdições. Mais de 600 organizações confiam na SpeakUp, cobrindo mais de 10 milhões de indivíduos em todo o mundo. Os clientes incluem BMW, Nestlé, Randstad, Electrolux e Swarovski. O que a SpeakUp Faz A SpeakUp centraliza dois fluxos de trabalho de conformidade principais em uma plataforma: 1) Relatório SpeakUp (relato de má conduta): Funcionários, clientes e terceiros enviam relatórios através de um canal seguro e confidencial. As equipes de conformidade recebem, triagem e gerenciam casos dentro de um Sistema de Gestão de Casos centralizado, desde a entrada até a resolução. A comunicação bidirecional segura permite que os gerentes de caso se envolvam diretamente com os denunciantes ao longo do processo. 2) Caminhos SpeakUp (gestão de divulgações): Funcionários declaram conflitos de interesse, presentes e entretenimento, atividades externas e outras divulgações. Aprovações e escalonamentos seguem fluxos de trabalho automatizados e configuráveis. Sienna AI: IA Desenvolvida para Conformidade Sienna é a camada de IA proprietária da SpeakUp, construída especificamente para casos de uso de conformidade. Ela sustenta toda a plataforma, ajudando as equipes a capturar, processar e agir sobre informações mais rapidamente em fluxos de trabalho de relato e divulgação. Capacidades Principais - Entrada multicanal: web, aplicativo móvel, voz e agente telefônico de IA - Suporte para mais de 100 idiomas com tradução em tempo real, tornando-a viável para organizações globais e distribuídas - Fluxos de trabalho de casos totalmente configuráveis, tipos de submissão e controles de acesso - Trilhas de auditoria detalhadas para cada caso, desde a entrada até a resolução - Painéis em tempo real com tendências de volume de casos, tempos de resolução e distribuição geográfica - Configuração sem código; não é necessário conhecimento técnico para lançar ou configurar Segurança e Conformidade Regulatória A SpeakUp combina certificações de segurança da informação (ISO 27001/ISO 27002) e privacidade (ISO 27701). A plataforma é auditada trimestralmente com base no ISAE3000 Tipo II, proporcionando garantia contínua e verificável dos procedimentos operacionais. Também possui certificações SOC2 e TISAX. A SpeakUp apoia a conformidade com a Diretiva de Denúncia da UE, a Lei Alemã da Cadeia de Suprimentos, GDPR, NIS2 e DORA. Também atende aos requisitos do DOJ e da SEC para organizações que operam nos EUA. Implantação A SpeakUp é uma plataforma SaaS projetada para escalar em organizações multinacionais complexas. O preço é personalizado com base no tamanho da empresa e nos requisitos de recursos. Ao aproveitar a SpeakUp, as organizações podem centralizar seus programas de ética e conformidade, dar a cada indivíduo uma maneira segura de se manifestar e equipar as equipes de conformidade com as ferramentas de que precisam para agir com rapidez e confiança. [Visitar site](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1356&secure%5Bchosen_at%5D=2026-08-15T10%3A00%3A47Z&secure%5Bdisplayable_resource_id%5D=1356&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1356&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=123014&secure%5Bresource_id%5D=1356&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fpt%2Fcategories%2Fhr-case-management%2Fenterprise&secure%5Btoken%5D=95996ac894f8b18380c11e79e87a2d5ebbe84ba584d4ff8f81da16b13c6309ac&secure%5Burl%5D=https%3A%2F%2Fwww.speakup.com%2Fplatform&secure%5Burl_type%5D=custom_url) ### [ServiceNow HR Service Delivery](https://www.g2.com/products/servicenow-hr-service-delivery/reviews) Why ServiceNow HR Service Delivery? HR teams aren't struggling because they lack effort. They're struggling because the work itself is broken — requests disappear into inboxes, employees bounce between portals, and too much of HR's day goes toward things that should never have needed a human in the first place. ServiceNow HR Service Delivery fixes that at the root. It gives employees one place to get answers and get things done — whether that's checking a leave balance, resolving a pay discrepancy, or working through a new hire checklist. No hunting. No waiting. What makes it different from a service desk with better branding: AI Agents that actually finish the work. Not just suggest an answer — complete the request, resolve the case, execute the approval, across HR, IT, workplace, and finance. The difference between routing a request and closing it out is where most tools fail. This one doesn't. What problems does it solve? Employees who can't find answers fast enough stop trying — and the cost of that disengagement is real. HR teams buried in repetitive case volume don't have capacity for work that actually moves the business. And HR leaders making decisions without visibility into service performance are flying blind. HRSD addresses all three: employees get instant resolution through an AI-powered front door, HR teams run leaner because agents handle what used to pile up in queues, and leadership gets real-time data to identify where service is breaking down before it becomes a retention or compliance issue. Who is it for? HR leaders, service delivery teams, and operations-minded CHROs who understand that employee experience isn't soft — it's a performance variable. If your HR function is still managing work through spreadsheets, email threads, and disconnected portals, this is built for you. Why it matters: Employees form their opinion of a company through small moments — how fast they got help when something was confusing, how easy it was to navigate a life change at work. When those moments go badly, it registers. When HR has the infrastructure to make them go well — consistently, at scale — the impact shows up in the numbers. **Average Rating:** 4.3/5.0 **Total Reviews:** 367 #### How Do G2 Users Rate ServiceNow HR Service Delivery? - **Ease of Admin:** 8.5/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.9/10) - **Ease of Setup:** 7.8/10 (Category avg: 8.8/10) - **Ease of Use:** 8.2/10 (Category avg: 9.0/10) #### Who Is the Company Behind ServiceNow HR Service Delivery? - **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow) - **Company Website:** www.servicenow.com - **Year Founded:** 2004 - **HQ Location:** Santa Clara, CA - **Twitter:** @servicenow 55,548 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f146dd2da6255ae21db2f89043b268912043fe250660dfee40ba3c0574bb1ba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F29352%2F&secure%5Burl_type%5D=linkedin_company_website) 35,081 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Software Engineer, ServiceNow Developer - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 54% Large, 17% Medium #### What Do G2 Reviewers Say About ServiceNow HR Service Delivery? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **intuitive design** of ServiceNow HR Service Delivery, enhancing efficiency and satisfaction for both HR and staff. - Users value the **comprehensive features** of ServiceNow HRSD, fostering a seamless and efficient HR experience. - Users appreciate the **efficiency** of ServiceNow HR Service Delivery, streamlining tasks and enhancing the overall employee experience. - Users appreciate the **configurability and extensive support** of ServiceNow HR Service Delivery, enhancing HR efficiency and organization. - Users praise the **personalized and easy-to-use features** of ServiceNow HR Service Delivery, enhancing their HR experience significantly. ##### Cons - Users find **limited customization** options challenging, often requiring technical expertise and time-consuming adjustments to meet needs. - Users highlight the **high costs** of ServiceNow HR Service Delivery, which may deter smaller teams from leveraging its full potential. - Users face a **steep learning curve** with ServiceNow HR Service Delivery, hindered by complexity and technical configuration challenges. - Users experience a **steep learning curve** with ServiceNow HR Service Delivery, complicating initial setup and customization. - Users find the **steep learning curve** challenging for first-time usage, particularly with complex workflows and customizations. #### What Are Recent G2 Reviews of ServiceNow HR Service Delivery? **["Simplifies HR Workflows and Employee Requests"](https://www.g2.com/survey_responses/servicenow-hr-service-delivery-review-13128155)** **Rating:** 4.0/5.0 stars _— Mandar N._ [Read full review](https://www.g2.com/survey_responses/servicenow-hr-service-delivery-review-13128155) **["ServiceNow HRSD Streamlines HR with Powerful Self‑Service and Automation"](https://www.g2.com/survey_responses/servicenow-hr-service-delivery-review-12962703)** **Rating:** 4.5/5.0 stars _— Shubhangi G._ [Read full review](https://www.g2.com/survey_responses/servicenow-hr-service-delivery-review-12962703) #### What Are G2 Users Discussing About ServiceNow HR Service Delivery? - [What is ServiceNow HR Service Delivery used for?](https://www.g2.com/discussions/what-is-servicenow-hr-service-delivery-used-for) - 1 comment - [What does service now do?](https://www.g2.com/discussions/what-does-service-now-do) - [What is HR service management?](https://www.g2.com/discussions/what-is-hr-service-management) - [What are the three functions of a best in class HR service delivery model?](https://www.g2.com/discussions/what-are-the-three-functions-of-a-best-in-class-hr-service-delivery-model) - [What is HR service delivery model?](https://www.g2.com/discussions/what-is-hr-service-delivery-model) ### [HR Acuity](https://www.g2.com/products/hr-acuity/reviews) As the only purpose-built, AI-powered software for HR case management and workplace investigations, HR Acuity is trusted by hundreds of the world’s leading organizations including Workday, Weill Cornell Medical, Bloomberg and Lyft. Combining decades of employee relations expertise with defensible AI and advanced analytics, it provides a centralized, secure platform where teams can conduct consistent, compliant investigations, surface trends and risks with visual dashboards, enable always-on employee reporting — named or anonymous — across multiple channels and give managers the tools and guidance to respond to issues more confidently than ever before. **Average Rating:** 4.6/5.0 **Total Reviews:** 186 #### How Do G2 Users Rate HR Acuity? - **Ease of Admin:** 8.9/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10) - **Ease of Setup:** 8.6/10 (Category avg: 8.8/10) - **Ease of Use:** 8.8/10 (Category avg: 9.0/10) #### Who Is the Company Behind HR Acuity? - **Seller:** [HR Acuity](https://www.g2.com/sellers/hr-acuity-0532ec8a-44de-475c-89c1-816140601cef) - **Company Website:** hracuity.com - **Year Founded:** 2006 - **HQ Location:** Florham Park, NJ - **Twitter:** @hracuity 2,222 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ea6423306dd7d35153edb38a814b81087905a742df4e2ab4c69a261e31fc508d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F977112%2F&secure%5Burl_type%5D=linkedin_company_website) 188 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Consumer Services - **Company Size:** 71% Large, 14% Small #### What Do G2 Reviewers Say About HR Acuity? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **ease of use** of HR Acuity, enabling efficient organization and quick access to important employee information. - Users appreciate the **detailed reporting capabilities** of HR Acuity, enhancing efficiency in managing employee relations cases. - Users value the **helpful customer engagement** and easy customization of HR Acuity for effective HR management. - Users value the **effective HR case management and intuitive reporting** of HR Acuity, enhancing efficient decision-making. - Users love the **easy customization** and robust features of HR Acuity, streamlining employee relations and investigations efficiently. ##### Cons - Users find HR Acuity's **reporting process overly complex** , making it difficult to access necessary information efficiently. - Users struggle with **inadequate reporting** as custom analytics and drill-down features can be challenging to navigate. - Users find HR Acuity lacks **global privacy framework support** and require enhancements for case management and dashboard functionality. - Users find the **complex navigation** of HR Acuity challenging and often require extensive training to use effectively. - Users find the **data management issues** in HR Acuity cumbersome, impacting efficiency and case handling processes. #### What Are Recent G2 Reviews of HR Acuity? **["Streamlined HR Processes, Needs Slight Tuning"](https://www.g2.com/survey_responses/hr-acuity-review-9367961)** **Rating:** 4.5/5.0 stars _— D W._ [Read full review](https://www.g2.com/survey_responses/hr-acuity-review-9367961) **["Easy Case Tracking and Metrics That Keep Investigations on Track"](https://www.g2.com/survey_responses/hr-acuity-review-13087011)** **Rating:** 4.0/5.0 stars _— Jessica U._ [Read full review](https://www.g2.com/survey_responses/hr-acuity-review-13087011) #### What Are G2 Users Discussing About HR Acuity? - [How do you use Hr Acuity?](https://www.g2.com/discussions/how-do-you-use-hr-acuity) - [What is employee relations experience?](https://www.g2.com/discussions/what-is-employee-relations-experience) - [What is a case management system HR?](https://www.g2.com/discussions/hr-acuity-what-is-a-case-management-system-hr) - [What does HR Acuity do?](https://www.g2.com/discussions/what-does-hr-acuity-do) ### [Applaud](https://www.g2.com/products/applaud/reviews) Applaud is the AI-powered HR Service Delivery (HRSD) platform built to reduce HR workload for global enterprises. Trusted by brands like Estée Lauder Companies, Experian, and Smith & Nephew, Applaud is built to complete work, not just track it. While traditional systems focus on backend case workflows or just link to documents, our AI agents intercept repetitive inquiries at the source and execute routine operations directly within your existing technology stack. By meeting your workforce in Teams, Slack, or mobile, Applaud drives instant adoption and slashes inbound case volumes by up to 90%. When cases do reach your desk - like visa renewals, letter requests and employee relations - Applaud’s human-AI augmented partnership takes over. Our AI agents work with your HR team to summarize histories, surface policy insights, and orchestrate cross-system actions, empowering them to smash through their caseload with unprecedented speed. Stop just managing cases. Start resolving them. **Average Rating:** 4.8/5.0 **Total Reviews:** 59 #### How Do G2 Users Rate Applaud? - **Ease of Admin:** 6.1/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10) - **Ease of Setup:** 9.5/10 (Category avg: 8.8/10) - **Ease of Use:** 9.5/10 (Category avg: 9.0/10) #### Who Is the Company Behind Applaud? - **Seller:** [Applaud](https://www.g2.com/sellers/applaud) - **Year Founded:** 2008 - **HQ Location:** Worthing, GB - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=76a1069ef70988a70f81cd3ce6fa3d5ebb2fb335d65378eba69ace5e84e2cbda&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fapplaud-hr&secure%5Burl_type%5D=linkedin_company_website) 71 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Human Resources, Information Technology and Services - **Company Size:** 83% Large, 12% Small #### What Do G2 Reviewers Say About Applaud? _AI-generated summary from verified user reviews_ ##### Pros - Users find Applaud to be **intuitive and easy to use** , providing a seamless and efficient experience for employees. - Users value the **responsive customer support** of Applaud, which enhances clarity and navigation for HR inquiries. - Users appreciate the **transparent and efficient HR processes** facilitated by Applaud, enhancing employee engagement and experience. - Users find Applaud **intuitive** , providing clear guidance and consistent answers that enhance their HR experience effectively. - Users find Applaud's **helpfulness** remarkable, as the AI assistant enhances transparency and simplifies HR interactions. ##### Cons - Users experience a **steep learning curve** when setting up Applaud, requiring time and effort to master the system. - While Applaud is user-friendly, the **initial learning difficulty** may hinder new users from adapting quickly. - Users find the **complex setup** of Applaud challenging, requiring time and effort to fully understand its functionality. - Users face a **difficult setup** process that demands thorough understanding and time for effective use of Applaud. - Users experience **integration issues** , requiring extra effort and understanding for effective use of Applaud. #### What Are Recent G2 Reviews of Applaud? **["AI That Understands Employee Intent and Streamlines HR Support"](https://www.g2.com/survey_responses/applaud-review-12997481)** **Rating:** 5.0/5.0 stars _— Moeed K._ [Read full review](https://www.g2.com/survey_responses/applaud-review-12997481) **["Applaud’s Mobile-First Experience Transformed Our Deskless Workforce"](https://www.g2.com/survey_responses/applaud-review-12778550)** **Rating:** 5.0/5.0 stars _— Sharon C._ [Read full review](https://www.g2.com/survey_responses/applaud-review-12778550) ### [AllVoices](https://www.g2.com/products/allvoices-allvoices/reviews) AllVoices is the only AI-native employee relations platform built to help People teams manage employee relations with greater consistency, efficiency, and transparency. From case management and investigations to performance issues, accommodation requests, and exit interviews, AllVoices centralizes every aspect of employee relations into one secure system. Designed for HR professionals and ER teams, the platform replaces outdated methods like spreadsheets, scattered files, and inconsistent documentation with a structured, reliable process. By adopting AllVoices, organizations ensure their employee relations practices are compliant, transparent, and aligned with both legal requirements and organizational standards. What sets AllVoices apart is its the only AI-native solution for employee relations. The platform automates case intake, drafts accurate case summaries, surfaces relevant policy and precedents, and provides real-time insights into ongoing matters. This dramatically reduces manual effort, minimizes the risk of error, and helps teams resolve cases faster while maintaining fairness and consistency. AllVoices is trusted by leading companies including Zillow, Sweetgreen, Chipotle, DoorDash, and Zapier. These organizations rely on the platform to streamline employee relations, eliminate inefficiencies, and strengthen trust across their workplaces. Its impact has been recognized by G2, where AllVoices has been named a leader in HR Case Management. By leveraging AI, AllVoices gives People teams the ability to proactively identify patterns, address risks before they escalate, and foster stronger communication between employees and management. The result is a workplace culture where issues are handled quickly, consistently, and fairly—leading to higher employee satisfaction and retention. AllVoices provides HR teams with a powerful, AI-driven solution for managing employee relations at scale. It combines advanced automation with an intuitive interface, giving organizations the confidence to navigate complex workplace challenges while building trust and accountability across their workforce. **Average Rating:** 4.5/5.0 **Total Reviews:** 95 #### How Do G2 Users Rate AllVoices? - **Ease of Admin:** 9.1/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10) - **Ease of Setup:** 9.4/10 (Category avg: 8.8/10) - **Ease of Use:** 9.2/10 (Category avg: 9.0/10) #### Who Is the Company Behind AllVoices? - **Seller:** [AllVoices](https://www.g2.com/sellers/allvoices) - **Company Website:** www.allvoices.co - **Year Founded:** 2017 - **HQ Location:** Santa Monica, CA - **Twitter:** @allvoicesco 398 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6f6b55815af2ce27e59ae48eb7ed0d1409b314658f3e54222093931c4594f800&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fallvoicesco%2F&secure%5Burl_type%5D=linkedin_company_website) 52 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Non-Profit Organization Management, Information Technology and Services - **Company Size:** 62% Medium, 18% Large #### What Do G2 Reviewers Say About AllVoices? _AI-generated summary from verified user reviews_ ##### Pros - Users commend the **ease of use** of AllVoices, highlighting its intuitive interface and helpful reporting features. - Users appreciate the **helpfulness** of AllVoices, praising its efficiency and insightful reporting features. - Users value the **comprehensive and efficient features** of AllVoices, streamlining employee relations management seamlessly. - Users appreciate the **easy implementation** of AllVoices, which streamlines onboarding and enhances operational efficiency. - Users find the **implementation ease** of AllVoices impressive, with quick setup facilitating efficient integration into workflows. ##### Cons - Users face challenges with **false reporting** and navigation, highlighting a need for better categorization and resolution support. - Users find the **inefficient search functionality** of AllVoices to be unorganized and lacking clarity in results. - Users face **inadequate filtering** , making it challenging to navigate and organize incident searches effectively. - Users express concerns about **limited reporting options** , making it difficult to effectively categorize and address issues. - Users find the **missing features** hinder investigations and desire better integration and automation within AllVoices. #### What Are Recent G2 Reviews of AllVoices? **["Effortless Case Management with AllVoices"](https://www.g2.com/survey_responses/allvoices-review-11923767)** **Rating:** 5.0/5.0 stars _— Doreen Q._ [Read full review](https://www.g2.com/survey_responses/allvoices-review-11923767) **["Intuitive UX and AI That Boost Efficiency"](https://www.g2.com/survey_responses/allvoices-review-12829111)** **Rating:** 5.0/5.0 stars _— Jer C._ [Read full review](https://www.g2.com/survey_responses/allvoices-review-12829111) #### What Are G2 Users Discussing About AllVoices? - [What is AllVoices used for?](https://www.g2.com/discussions/what-is-allvoices-used-for) - 1 comment ### [Dovetail HR](https://www.g2.com/products/dovetail-hr/reviews) Dovetail Software provides an HR Service Delivery Experience that includes HR Case Management, Employee Relations Case Management, Employee Portal, HR Knowledge Management and Reporting & Analytics that enables HR to achieve excellence in HR Service Delivery and meets the needs of a modern HR team. These needs include enhancing the Employee Experience and improving HR Experience of delivering HR services. **Average Rating:** 4.5/5.0 **Total Reviews:** 40 #### How Do G2 Users Rate Dovetail HR? - **Ease of Admin:** 8.6/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 8.9/10) - **Ease of Setup:** 8.5/10 (Category avg: 8.8/10) - **Ease of Use:** 8.9/10 (Category avg: 9.0/10) #### Who Is the Company Behind Dovetail HR? - **Seller:** [Dovetail](https://www.g2.com/sellers/dovetail) - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Dovetail 1,524 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8110197fbfe1342b64ed098004be0065623301ca59c6915af56d6e06b7344133&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdovetail-software&secure%5Burl_type%5D=linkedin_company_website) 29 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Hospital & Health Care, Financial Services - **Company Size:** 83% Large, 8% Medium #### What Do G2 Reviewers Say About Dovetail HR? _AI-generated summary from verified user reviews_ ##### Pros - Users find **Dovetail HR very easy to use** , with a user-friendly interface and smooth implementation process. - Users value the **exceptional customer support** from Dovetail HR, especially during setup and ongoing assistance. - Users highlight the **easy implementation** of Dovetail HR, noting its intuitive setup and customization without IT dependence. - Users praise Dovetail HR for its **extremely easy implementation** , making configuration and setup straightforward and effective. - Users value the **user-friendly interface and customizable features** of Dovetail HR, facilitating seamless group management and support. ##### Cons - Users feel significant **improvement is needed** in reporting and event management functionalities for Dovetail HR. - Users express frustration with **inadequate reporting** in Dovetail HR, requiring excessive time and effort to extract useful data. - Users express frustration over **limited reporting capabilities** in Dovetail HR, requiring extensive effort for data management. - Users find the **reporting functionality too complicated** , which detracts from the overall user experience with Dovetail HR. - Users feel that Dovetail HR has an **outdated design** that detracts from the overall user experience and functionality. #### What Are Recent G2 Reviews of Dovetail HR? **["Effortless HR Management, Stellar Support"](https://www.g2.com/survey_responses/dovetail-hr-review-12344938)** **Rating:** 5.0/5.0 stars _— Ingvild M._ [Read full review](https://www.g2.com/survey_responses/dovetail-hr-review-12344938) **["Easy to Use and User-Friendly, with Helpful Guides"](https://www.g2.com/survey_responses/dovetail-hr-review-12344560)** **Rating:** 4.5/5.0 stars _— Kisy U._ [Read full review](https://www.g2.com/survey_responses/dovetail-hr-review-12344560) ### [Case IQ](https://www.g2.com/products/case-iq/reviews) As compliance, risk, and regulatory requirements grow more complex, organizations need purpose-built solutions to address and manage them effectively. Case IQ offers a comprehensive suite of AI-powered compliance and risk management solutions designed to support HR, fraud, ethics, and compliance teams. Case IQ's solutions enable organizations to capture and detect incidents, manage investigations, and proactively prevent and remediate risk—all from a single, trusted vendor. Its suite of solutions includes: • AI-powered case management • 24/7 whistleblower hotline • AI-powered compliance monitoring • Approvals and disclosures software • Third-party risk management platform Trusted by global organizations, including Fortune 500 companies, Case IQ is built to be configurable, scalable, and adaptable across a wide range of regulatory environments, unique use cases, and internal policies. As a leader in AI for investigations, Case IQ offers an AI-powered case management solution, designed to support thorough, timely, and fair investigations across the full case lifecycle. Central to this is Clairia, the AI assistant purpose-built for investigations, which delivers contextual insights, recommendations, and guidance to help teams work more efficiently while maintaining oversight and accountability. With built-in Playbooks, organizations can tailor how AI is applied to align with internal processes, policies, and governance standards, supporting responsible and consistent AI adoption. Configurable workflows, automation, reporting dashboards, and collaboration tools further enhance efficiency, visibility, and coordination across stakeholders, while enterprise-grade security ensures sensitive data is protected. Supporting case management is a 24/7/365 live-answer whistleblower hotline that empowers employees to report concerns securely and anonymously in over 100 languages. Every report is captured in real time and routed directly into the case management system, helping organizations respond faster and strengthen oversight. Beyond investigations and whistleblowing, Case IQ helps organizations proactively prevent risk through AI-powered compliance monitoring. Using AI and machine learning, the solution detects and identifies suspicious transactions related to bribery, corruption, and fraud, allowing compliance teams to take action before they escalate. To further strengthen compliance programs, Case IQ offers an approvals and disclosures solution that centralizes and automates conflict-of-interest workflows including gifts, hospitality, donations, etc. With configurable and automated workflows, built-in risk logic, real-time analytics, and full audit trails, organizations gain greater visibility and control, enabling faster, more consistent decision-making. Additionally, Case IQ's third-party management solution allows organizations to manage external risk across the full lifecycle of vendor relationships. By automating onboarding, due diligence, ongoing monitoring, and screening within a single system, teams can reduce manual effort, improve oversight, and maintain consistent risk governance across all third parties. **Average Rating:** 4.5/5.0 **Total Reviews:** 117 #### How Do G2 Users Rate Case IQ? - **Ease of Admin:** 8.9/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.9/10) - **Ease of Setup:** 7.8/10 (Category avg: 8.8/10) - **Ease of Use:** 8.8/10 (Category avg: 9.0/10) #### Who Is the Company Behind Case IQ? - **Seller:** [Case IQ](https://www.g2.com/sellers/case-iq) - **Company Website:** www.caseiq.com - **Year Founded:** 1999 - **HQ Location:** Ottawa, CA - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=508189e3df2b48b7d1e899c1ce19fe425a14b06120a269ac765f88770c8d94c4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F470416%2F&secure%5Burl_type%5D=linkedin_company_website) 189 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Higher Education, Education Management - **Company Size:** 51% Large, 22% Medium #### What Do G2 Reviewers Say About Case IQ? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Case IQ, enhancing case tracking and simplifying the investigation process. - Users value the **security and customization features** of Case IQ, enhancing confidence in managing employee relations cases. - Users appreciate the **easy implementation** of Case IQ, leading to a seamless setup and user-friendly experience. - Users value Case IQ for its **engaging features** , offering intuitive automation and a comprehensive knowledge base. - Users value the **reportability feature** of Case IQ, enhancing their confidence in managing employee relations cases. ##### Cons - Users find the **interface not user-friendly** , struggling with navigation and experiencing difficulties in setup and functionality. - Users find Case IQ's **complexity** overwhelming, noting its unintuitive interface and challenging setup processes hinder usability. - Users find the **learning curve steep** with Case IQ, as the analytics tools can be overwhelming for newcomers. - Users find the **complex navigation** of Case IQ overwhelming and difficult to use, hindering their overall experience. - Users face **data management issues** with Case IQ, finding it challenging to organize and retrieve important documents effectively. #### What Are Recent G2 Reviews of Case IQ? **["Exceptional Support and Flexible Functionality"](https://www.g2.com/survey_responses/case-iq-review-10040243)** **Rating:** 5.0/5.0 stars _— Laura G._ [Read full review](https://www.g2.com/survey_responses/case-iq-review-10040243) **["Case IQ in human rights office a game changer for the University"](https://www.g2.com/survey_responses/case-iq-review-12731406)** **Rating:** 5.0/5.0 stars _— Marie M._ [Read full review](https://www.g2.com/survey_responses/case-iq-review-12731406) #### What Are G2 Users Discussing About Case IQ? - [What do you look for in a case management system?](https://www.g2.com/discussions/what-do-you-look-for-in-a-case-management-system) - [Why is a case management system important?](https://www.g2.com/discussions/why-is-a-case-management-system-important) - [What is investigative case management?](https://www.g2.com/discussions/what-is-investigative-case-management) - [What is I Sight application?](https://www.g2.com/discussions/what-is-i-sight-application) - 1 comment ### [PMG Platform](https://www.g2.com/products/pmg-platform/reviews) The PMG Platform offers low-code development of business solutions to orchestrate end-to-end processes. PMG's workflow engine seamlessly connects upstream and downstream tasks through integrations with third-party systems to combine automation with human input and interaction. Case Central™ is PMG’s case management framework that unifies planned work with ad hoc activities to give work teams one central place to do it all. As an off-the-shelf solution, Case Central is currently offered to manage investigations of credit reporting disputes as well as for HR investigations and employee relations issues. Delivered as a SaaS offering with dedicated cloud hosting for additional security, Case Central is easily configurable to allow customers to be up and running quickly, in as little as a matter of weeks. **Average Rating:** 4.5/5.0 **Total Reviews:** 77 #### How Do G2 Users Rate PMG Platform? - **Ease of Admin:** 8.3/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.9/10) - **Ease of Setup:** 8.2/10 (Category avg: 8.8/10) - **Ease of Use:** 8.6/10 (Category avg: 9.0/10) #### Who Is the Company Behind PMG Platform? - **Seller:** [PMG](https://www.g2.com/sellers/pmg-a76c3e81-e6cb-433d-a82e-c52ea2a089e2) - **Year Founded:** 1997 - **HQ Location:** Atlanta, Georgia - **Twitter:** @pmgnetinc 183 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c01de5f58de219f8c49eedd99f5e59deda7c2b166a42064d06938b242eba3b54&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F550375%2F&secure%5Burl_type%5D=linkedin_company_website) 28 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Insurance - **Company Size:** 75% Large, 17% Medium #### What Are Recent G2 Reviews of PMG Platform? **["PMG has been a lifesaver in areas of documentation for our Human Resources Department."](https://www.g2.com/survey_responses/pmg-platform-review-8909260)** **Rating:** 4.0/5.0 stars _— Sidney R._ [Read full review](https://www.g2.com/survey_responses/pmg-platform-review-8909260) **["PMG Platform makes it extremely easy to develop easy-to-use apps and services for our customers"](https://www.g2.com/survey_responses/pmg-platform-review-8885563)** **Rating:** 5.0/5.0 stars _— Rob D._ [Read full review](https://www.g2.com/survey_responses/pmg-platform-review-8885563) #### What Are G2 Users Discussing About PMG Platform? - [What is PMG Platform used for?](https://www.g2.com/discussions/what-is-pmg-platform-used-for) Categorias em Destaque [Software de Inteligência de Conversação](https://www.g2.com/pt/categories/conversation-intelligence) [Software de Rastreamento de Chamadas de Saída](https://www.g2.com/pt/categories/outbound-call-tracking) [Software de Combate à Lavagem de Dinheiro](https://www.g2.com/pt/categories/anti-money-laundering) [Sistemas de Gestão da Qualidade (SGQ)](https://www.g2.com/pt/categories/quality-management-qms) [Software de Marketing Móvel](https://www.g2.com/pt/categories/mobile-marketing) Categorias Similares - [Software HCM](/pt/categories/hcm-software) - [Recrutamento](/pt/categories/recruiting) - [Gestão de Talentos](/pt/categories/talent-management) - [Recursos Humanos Centrais](/pt/categories/core-hr) - [Administração de Benefícios](/pt/categories/benefits-administration) - [Gestão de Recursos Humanos](/pt/categories/workforce-management) - [Rastreamento de Tempo](/pt/categories/time-tracking-software) - [Plataformas Freelance](/pt/categories/freelance-platforms) - [Pessoal](/pt/categories/staffing) - [Outros RH](/pt/categories/other-hr) - [401(k)](/pt/categories/401-k) - [Gestão de Ausências](/pt/categories/absence-management-software) - [Conformidade ACA](/pt/categories/aca-compliance) - [Apoio a Benefícios](/pt/categories/benefits-support) - [Planejamento de Compensação](/pt/categories/compensation-planning) [Browse Gestão de Casos de RH Themes](/pt/categories/hr-case-management/themes)