# Melhor Software de Gestão de Força de Trabalho para Contact Center com Capacidades Acesso Móvel ## How Many Software de Gestão de Força de Trabalho para Contact Center Products Does G2 Track? **Total Products under this Category:** 97 ### Category Stats (Aug 2026) - **Average Rating:** 4.22/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Peopleware (+0.51%) - Among all products in this category, Peopleware recorded the largest rating increase compared to last month _Last updated: August 05, 2026_ ## How Does G2 Rank Software de Gestão de Força de Trabalho para Contact Center Products? **Por que você pode confiar nos rankings de software do G2:** - 30 Analistas e Especialistas em Dados - 24,100+ Avaliações Autênticas - 97+ Produtos - Rankings Imparciais Os rankings de software da G2 são baseados em avaliações de usuários verificadas, moderação rigorosa e uma metodologia de pesquisa consistente mantida por uma equipe de analistas e especialistas em dados. Cada produto é medido usando os mesmos critérios transparentes, sem colocação paga ou influência de fornecedores. Embora as avaliações reflitam experiências reais dos usuários, que podem ser subjetivas, elas oferecem insights valiosos sobre como o software funciona nas mãos de profissionais. Juntos, esses dados alimentam o G2 Score, uma maneira padronizada de comparar ferramentas dentro de cada categoria. ## G2 Grid® for Software de Gestão de Força de Trabalho para Contact Center ![G2 Grid® for Software de Gestão de Força de Trabalho para Contact Center plotting products by satisfaction and market presence](https://www.g2.com/pt/categories/contact-center-workforce/grids.png?focus%5B%5D=5494&focus%5B%5D=9132&focus%5B%5D=4215&focus%5B%5D=348&focus%5B%5D=37283&focus%5B%5D=16976&focus%5B%5D=5511&focus%5B%5D=1342579) Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Calabrio ONE, Genesys Cloud CX, Five9 Intelligent Cloud Contact Center Platform, RingCentral Contact Center, Verint Workforce Management, Talkdesk, e RingCX. Underlying data: [Grid® JSON](https://www.g2.com/pt/categories/contact-center-workforce/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=calabrio-one&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=ringcentral-contact-center&focus%5B%5D=verint-workforce-management&focus%5B%5D=talkdesk&focus%5B%5D=ringcx) **Sponsored** ### SAP Service Cloud O SAP Service Cloud é uma solução de atendimento ao cliente para a era agencial. Ele permite que você transforme solicitações complexas em experiências personalizadas e sem esforço para cada cliente, com o poder e a eficiência da IA. Com o SAP Service Cloud você pode: \* Chegar à resolução correta mais rapidamente: Automatize solicitações rotineiras e guie os agentes com resumos, recomendações e próximas ações sugeridas por IA para reduzir o esforço e o tempo de resolução. \* Personalizar o suporte em escala: Use dados unificados de clientes e negócios com insights de IA para oferecer interações contextuais em todos os canais. \* Transformar o serviço em um motor de crescimento: Reduza proativamente as escaladas, melhore a retenção, identifique oportunidades de receita e reduza o custo de atendimento com análises e automação focadas em resultados. [Visitar site](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=54&secure%5Bchosen_at%5D=2026-08-15T09%3A44%3A44Z&secure%5Bdisplayable_resource_id%5D=54&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=54&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=135229&secure%5Bresource_id%5D=54&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fpt%2Fcategories%2Fcontact-center-workforce%2Ff%2Fmobile-access&secure%5Btoken%5D=aaca6d1ed59abb7288662d499543cedbaa16ee3935ef5ef453f0c829e89df7ff&secure%5Burl%5D=https%3A%2F%2Fwww.sap.com%2Fdocuments%2F2024%2F06%2Fa08d87f1-c07e-0010-bca6-c68f7e60039b.rc.html%3Fcampaigncode%3DCRM-YD25-CEX-407335%26source%3DSERVICE-click-campaign-G2&secure%5Burl_type%5D=custom_url) ### [Verint Workforce Management](https://www.g2.com/products/verint-workforce-management/reviews) Verint Workforce Management is an AI-powered solution that forecasts your customer demand, analyzes and predicts the number of employees needed, and optimizes employee schedules to align with demand across contact center and back-office operations, to help you meet your CX and efficiency goals. We provide industry-leading forecasting accuracy (+/- 95%), the most flexibility in employee scheduling, and AI-derived data insights and dashboards for faster, better decision making. Verint WFM customers have achieved such AI-powered business outcomes as: 20% increase in employee productivity, 20%-30% reduction in employee attrition, 5%-10% increase in NPS / CSAT scores, 35% increase in manager capacity. Verint WFM is part of Verint Open Platform, which helps your customer service operations lower costs and elevate EX and CX with AI-powered bots that automate CX workflows. The Verint Platform has the broadest range of CX Automation solutions, including Agent Copilot Bots, Knowledge Management, Intelligent Virtual Assistants and more. The Platform and solutions are scalable from SMB customers to global enterprises, and can be deployed on-premises, single or multi-tenant cloud, or a hybrid mix. **Average Rating:** 4.2/5.0 **Total Reviews:** 207 #### How Do G2 Users Rate Verint Workforce Management? - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.8/10) - **Automation:** 7.8/10 (Category avg: 8.1/10) - **Productivity Analysis:** 7.9/10 (Category avg: 8.3/10) - **Intraday Management:** 8.4/10 (Category avg: 8.2/10) #### Who Is the Company Behind Verint Workforce Management? - **Seller:** [Verint](https://www.g2.com/sellers/verint) - **Year Founded:** 1994 - **HQ Location:** Melville, New York - **Twitter:** @Verint 7,739 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4b20cca92e44af2b98c53797e90b6315728690101f1adedb4ff45cb9ca0e59f4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fverint&secure%5Burl_type%5D=linkedin_company_website) 4,343 employees on LinkedIn® - **Ownership:** Thoma Bravo #### Who Uses This Product? - **Top Industries:** Insurance, Financial Services - **Company Size:** 55% Large, 35% Medium #### What Do G2 Reviewers Say About Verint Workforce Management? _AI-generated summary from verified user reviews_ ##### Pros - Users find Verint Workforce Management to be **extremely user friendly** , making processes easy to learn and understand. - Users highlight the **efficiency** of Verint Workforce Management, praising its real-time capabilities and time-saving features. - Users appreciate the **ease of scheduling and real-time updates** offered by Verint Workforce Management for effective agent management. - Users value the **robust features** of Verint Workforce Management, enhancing operational efficiency and supporting diverse business needs. - Users appreciate the **real-time monitoring and reporting** features of Verint Workforce Management for effective agent management. ##### Cons - Users find **limited customization** options frustrating, wishing for more granular control over dashboard and reporting features. - Users often struggle with a **steep learning curve** and find the interface of Verint Workforce Management unintuitive. - Users find the **user interface cumbersome** compared to competitors, with navigation issues affecting overall experience. - Users feel Verint Workforce Management is **missing key features** that hinder detailed reporting and configuration ease. - Users find **reporting poor** in Verint Workforce Management, highlighting delays and difficulties in navigating modules. #### What Are Recent G2 Reviews of Verint Workforce Management? **["Robust WFM Solution with Room for Improvement"](https://www.g2.com/survey_responses/verint-workforce-management-review-13001389)** **Rating:** 4.0/5.0 stars _— Joe B._ [Read full review](https://www.g2.com/survey_responses/verint-workforce-management-review-13001389) **["Staffing made easy"](https://www.g2.com/survey_responses/verint-workforce-management-review-13024202)** **Rating:** 5.0/5.0 stars _— Edward R._ [Read full review](https://www.g2.com/survey_responses/verint-workforce-management-review-13024202) #### What Are G2 Users Discussing About Verint Workforce Management? - [What are the benefits and drawbacks of using Verint Workforce Management for employee scheduling?](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-verint-workforce-management-for-employee-scheduling) - 1 comment - [What is Verint Workforce Management used for?](https://www.g2.com/discussions/what-is-verint-workforce-management-used-for) - 1 comment - [What is the best workforce management software?](https://www.g2.com/discussions/verint-workforce-management-what-is-the-best-workforce-management-software) - [How do you request time off in Verint?](https://www.g2.com/discussions/how-do-you-request-time-off-in-verint) - 1 comment - [What does workforce management software do?](https://www.g2.com/discussions/verint-workforce-management-what-does-workforce-management-software-do) ### [Talkdesk](https://www.g2.com/pt/products/talkdesk/reviews) Talkdesk® está liderando uma nova era na experiência do cliente com a Automação da Experiência do Cliente (CXA) — uma nova categoria e plataforma projetada para automatizar toda a complexidade das jornadas modernas do cliente. O CXA substitui fluxos de trabalho fragmentados e coordenados por humanos por uma orquestração autônoma de IA multiagente que oferece um serviço inteligente, escalável e focado em resultados em todo o ciclo de vida do cliente. Saiba mais em: https://www.talkdesk.com/use-cases/ No núcleo do CXA está o Talkdesk Data Cloud, que transforma transcrições, gravações de chamadas, notas de casos e registros de clientes de CRMs e sistemas de registro em conhecimento acionável em tempo real. Isso permite que agentes de IA operem com contexto completo, colaborando perfeitamente para resolver problemas complexos de clientes com rapidez, precisão e adaptabilidade. O Talkdesk CXA suporta tanto fluxos de trabalho intersetoriais quanto casos de uso especializados em setores como saúde, serviços financeiros, varejo, serviços públicos, viagens e governo. Com agentes de IA pré-construídos, um ciclo virtuoso de automação (Descobrir, Construir, Orquestrar, Medir) e rápido tempo para valor, a Talkdesk ajuda as empresas a modernizar a experiência do cliente sem a necessidade de uma substituição completa. Confiada por marcas globais e reconhecida por inovação contínua, a Talkdesk capacita organizações a aumentar a receita, reduzir custos e transformar a entrega de serviços por meio de automação coordenada e orientada por IA. Empresas que amam seus clientes usam Talkdesk. Talkdesk é uma marca registrada da Talkdesk, Inc. Todos os nomes de produtos e empresas são marcas comerciais™ ou registradas® de seus respectivos proprietários. O uso deles não implica qualquer afiliação ou endosso por parte deles. **Average Rating:** 4.4/5.0 **Total Reviews:** 2,488 #### How Do G2 Users Rate Talkdesk? - **the product tem sido um bom parceiro comercial?:** 8.9/10 (Category avg: 8.8/10) - **Automação:** 9.0/10 (Category avg: 8.1/10) - **Análise de Produtividade:** 9.2/10 (Category avg: 8.3/10) - **Gestão Intradiária:** 9.0/10 (Category avg: 8.2/10) #### Who Is the Company Behind Talkdesk? - **Vendedor:** [Talkdesk](https://www.g2.com/pt/sellers/talkdesk) - **Website da Empresa:** www.talkdesk.com - **Ano de Fundação:** 2011 - **Localização da Sede:** Palo Alto, CA - **Twitter:** @talkdesk 6,959 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e0e5af292863ff50ed178e452cdc1e6f02d6fe9d8fce3e273f8df1fa193ff21&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837787%2F&secure%5Burl_type%5D=linkedin_company_website) 1,396 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** Supervisor, Representante de Atendimento ao Cliente - **Top Industries:** Serviços ao Consumidor, Software de Computador - **Company Size:** 60% Medium, 20% Small #### What Do G2 Reviewers Say About Talkdesk? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários apreciam a **facilidade de uso** do Talkdesk, permitindo o acompanhamento eficiente das chamadas e aumentando a produtividade geral. - Os usuários apreciam a **eficiência** do Talkdesk, permitindo uma comunicação fluida entre plataformas e operações de atendimento ao cliente aprimoradas. - Os usuários apreciam os **recursos abrangentes** do Talkdesk, permitindo fluxos de trabalho eficientes e melhorando as interações com os clientes. - Os usuários apreciam a **fácil integração com CRM** do Talkdesk, aumentando a eficiência e a comunicação para as equipes de suporte ao cliente. - Os usuários elogiam o Talkdesk por seu **suporte ao cliente excepcional** e integração perfeita que aumenta a eficiência da equipe. ##### Cons - Os usuários frequentemente enfrentam **problemas de chamada** com o Talkdesk, incluindo má qualidade de áudio e chamadas interrompidas durante as conversas. - Os usuários frequentemente enfrentam **problemas técnicos** com o Talkdesk, incluindo chamadas interrompidas e falhas no sistema que exigem reinicializações frequentes. - Os usuários acham os **recursos ausentes** no Talkdesk frustrantes, prejudicando a eficiência e o fluxo de trabalho durante as chamadas e o gerenciamento de tickets. - Os usuários enfrentam **problemas de notificação** com o Talkdesk, levando a mudanças inesperadas de status offline e problemas técnicos frustrantes. - Os usuários frequentemente enfrentam **problemas de conexão** com o Talkdesk, causando atrasos frustrantes e exigindo reinicializações frequentes do aplicativo. #### What Are Recent G2 Reviews of Talkdesk? **["Talkdesk mantém as chamadas organizadas com relatórios poderosos e insights de coaching"](https://www.g2.com/pt/survey_responses/talkdesk-review-13236400)** **Rating:** 5.0/5.0 stars _— Mallory S._ [Read full review](https://www.g2.com/pt/survey_responses/talkdesk-review-13236400) **["Suporte Omnicanal, IA Orientada por Dados, Cheia de Capacidades"](https://www.g2.com/pt/survey_responses/talkdesk-review-11334066)** **Rating:** 4.0/5.0 stars _— Tyra S._ [Read full review](https://www.g2.com/pt/survey_responses/talkdesk-review-11334066) #### What Are G2 Users Discussing About Talkdesk? - [Como a Talkdesk está transformando as operações de atendimento ao cliente com suas soluções inovadoras de call center?](https://www.g2.com/pt/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) - 3 comments - [Para que é usado o Talkdesk?](https://www.g2.com/pt/discussions/what-is-talkdesk-used-for) - 2 comments ### [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. www.nice.com **Average Rating:** 4.3/5.0 **Total Reviews:** 1,604 #### How Do G2 Users Rate NICE CXone? - **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 8.8/10) - **Automation:** 8.9/10 (Category avg: 8.1/10) - **Productivity Analysis:** 9.2/10 (Category avg: 8.3/10) - **Intraday Management:** 9.0/10 (Category avg: 8.2/10) #### Who Is the Company Behind NICE CXone? - **Seller:** [NiCE](https://www.g2.com/sellers/nice) - **Year Founded:** 1986 - **HQ Location:** Hoboken, New Jersey - **Twitter:** @NICELtd 14,655 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2274b335fb30dda2a89158886de2212f83aa06bf7f7aca5a0cfd1652b7fb8114&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnice-systems%2F&secure%5Burl_type%5D=linkedin_company_website) 14,099 employees on LinkedIn® - **Ownership:** NASDAQ: NICE #### Who Uses This Product? - **Who Uses This:** Customer Service Representative, Customer Service Agent - **Top Industries:** Consumer Services, Information Technology and Services - **Company Size:** 52% Medium, 34% Large #### What Do G2 Reviewers Say About NICE CXone? _AI-generated summary from verified user reviews_ ##### Pros - Users find NICE CXone to be an **easy-to-use platform** that simplifies various organizational needs effectively. - Users value the **excellent call quality and intuitive design** of NICE CXone, enhancing professional communication and ease of use. - Users value the **efficiency** of NICE CXone, appreciating its quick updates and user-friendly automation features. - Users find NICE CXone to be exceptionally **helpful** for efficiently addressing customer issues with valuable automated responses. - Users praise the **intuitive interface** of NICE CXone, appreciating its ease of navigation and seamless cloud-based calling experience. ##### Cons - Users often face **call issues** , including dropped calls and improper display, impacting overall reliability and experience. - Users face various **technical issues** with NICE CXone, including lag, outages, and unclear documentation, impacting usability. - Users struggle with the **steep learning curve** of NICE CXone, highlighting the need for improved training resources. - Users find the **missing features** in NICE CXone frustrating, particularly regarding reporting and dashboard customization limitations. - Users express frustration with **poor customer support** , finding it difficult to get timely assistance when needed. #### What Are Recent G2 Reviews of NICE CXone? **["Reliable and Efficient Customer Experience Platform"](https://www.g2.com/survey_responses/nice-cxone-review-11739091)** **Rating:** 4.5/5.0 stars _— Alex L._ [Read full review](https://www.g2.com/survey_responses/nice-cxone-review-11739091) **["Cxone Simplifies Calling and Scheduling in One Place"](https://www.g2.com/survey_responses/nice-cxone-review-12717141)** **Rating:** 4.5/5.0 stars _— Nilesh S._ [Read full review](https://www.g2.com/survey_responses/nice-cxone-review-12717141) #### What Are G2 Users Discussing About NICE CXone? - [How does NICE CXone enhance customer service, and what features should a new user focus on for maximum impact?](https://www.g2.com/discussions/how-does-nice-cxone-enhance-customer-service-and-what-features-should-a-new-user-focus-on-for-maximum-impact) - [What is NICE CXone used for?](https://www.g2.com/discussions/what-is-nice-cxone-used-for) - 1 comment - [What does NICE inContact do?](https://www.g2.com/discussions/what-does-nice-incontact-do) - [When did nice acquire inContact?](https://www.g2.com/discussions/when-did-nice-acquire-incontact) - [What is inContact?](https://www.g2.com/discussions/what-is-incontact) ### [Aspect Workforce](https://www.g2.com/products/aspect-workforce/reviews) Aspect delivers an intelligent workforce platform that helps enterprises prevent disruption, protect service levels, and reduce manual effort by embedding intelligence directly into daily operations. Our brand promise is real-time, policy-aware guidance and automation that keeps decisions transparent, explainable, and under human control—so teams can prevent disruption instead of reacting to it. Aspect’s Workforce Engagement Management (WEM) portfolio includes cloud, hybrid, and on-premises deployments, with capabilities across forecasting, scheduling, adherence and intraday management, quality monitoring and coaching workflows, performance management dashboards and KPIs, and employee engagement and gamification. It is built on Aspect WorkforceOS, with APIs and integration tools via the Developer Portal, and supports connectivity across major CCaaS, CRM, and collaboration ecosystems. For operations leaders, planners, supervisors, and agents, Aspect Workforce helps solve the day-to-day challenges of fluctuating demand, complex labor rules, and siloed tools that force teams into constant firefighting. By connecting real-time signals to approved actions, Aspect improves efficiency and accuracy, helps reduce avoidable labor waste, and strengthens service performance—so organizations can cut costs while improving workforce experiences and customer outcomes. **Average Rating:** 4.2/5.0 **Total Reviews:** 304 #### How Do G2 Users Rate Aspect Workforce? - **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 8.8/10) - **Automation:** 8.1/10 (Category avg: 8.1/10) - **Productivity Analysis:** 8.0/10 (Category avg: 8.3/10) - **Intraday Management:** 8.6/10 (Category avg: 8.2/10) #### Who Is the Company Behind Aspect Workforce? - **Seller:** [Aspect Software](https://www.g2.com/sellers/aspect-software) - **Company Website:** www.aspect.com - **Year Founded:** 1973 - **HQ Location:** Atlanta, GA - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fe0663343d33c9b43ad241bacdc8e0a609dc9e6a3170be73a578be1c5d286150&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3393%2F&secure%5Burl_type%5D=linkedin_company_website) 994 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Service Representative - **Top Industries:** Financial Services, Telecommunications - **Company Size:** 63% Large, 29% Medium #### What Do G2 Reviewers Say About Aspect Workforce? _AI-generated summary from verified user reviews_ ##### Pros - Users praise the **efficiency of forecasting and scheduling** with Aspect Workforce, enhancing operational management significantly. - Users value the **robust scheduling and forecasting capabilities** of Aspect Workforce, enhancing staff management and planning efficiency. - Users find Aspect Workforce's **ease of use** invaluable, simplifying scheduling and enhancing overall operational efficiency. - Users appreciate the **powerful forecasting and scheduling tools** of Aspect Workforce, enabling efficient planning and management. - Users value the **strong scheduling and management features** of Aspect Workforce, enhancing efficiency and operational excellence. ##### Cons - Users find the **learning curve steep** , leading to challenges in adoption and effective use for smaller teams. - Users find the **limited customization** in Aspect Workforce restricts flexibility and integration with other applications. - Users find the **complexity** of Aspect Workforce overwhelming, requiring significant time and training for effective use. - Users find **customization difficult** , limiting their ability to tailor the Aspect Workforce experience to their needs. - Users find Aspect Workforce **not user-friendly** , citing a need for a more streamlined and intuitive navigation experience. #### What Are Recent G2 Reviews of Aspect Workforce? **["Extremely Stable, Automation-Rich Platform Delivers Impressive Operational Value"](https://www.g2.com/survey_responses/aspect-workforce-review-13118526)** **Rating:** 4.5/5.0 stars _— Tony G._ [Read full review](https://www.g2.com/survey_responses/aspect-workforce-review-13118526) **["Clear UI and Helpful Insights for WFM Work"](https://www.g2.com/survey_responses/aspect-workforce-review-12690424)** **Rating:** 5.0/5.0 stars _— Shubham G._ [Read full review](https://www.g2.com/survey_responses/aspect-workforce-review-12690424) #### What Are G2 Users Discussing About Aspect Workforce? - [What is Alvaria Workforce used for?](https://www.g2.com/discussions/what-is-alvaria-workforce-used-for) - [What is the best workforce management software?](https://www.g2.com/discussions/alvaria-workforce-what-is-the-best-workforce-management-software) - [What does aspect software do?](https://www.g2.com/discussions/what-does-aspect-software-do) - 1 comment - [What is aspect WFM?](https://www.g2.com/discussions/what-is-aspect-wfm) - [What is Aspect Workforce Management?](https://www.g2.com/discussions/what-is-aspect-workforce-management) Categorias em Destaque [Software de Videoconferência](https://www.g2.com/pt/categories/video-conferencing) [Software de Inteligência de Ameaças](https://www.g2.com/pt/categories/threat-intelligence) [Plataformas de Marketing de Influenciadores](https://www.g2.com/pt/categories/influencer-marketing-platforms) [Software de Gestão de Conselhos](https://www.g2.com/pt/categories/board-management) [Software de Folha de Pagamento](https://www.g2.com/pt/categories/payroll) Categorias Similares - [Infraestrutura de Call Center (CCI)](/pt/categories/call-center-infrastructure-cci) - [Centro de Contato](/pt/categories/contact-center) - [Observabilidade de IA em Centros de Contato](/pt/categories/contact-center-ai-observability) - [Base de Conhecimento do Contact Center](/pt/categories/contact-center-knowledge-base) - [Garantia de Qualidade do Centro de Contato](/pt/categories/contact-center-quality-assurance) - [Análise de Discurso](/pt/categories/speech-analytics) [Browse Força de Trabalho do Contact Center Themes](/pt/categories/contact-center-workforce/themes) Benefícios de Software de Gestão de Força de Trabalho para Contact Center com capacidades de Acesso Móvel incluem: Permite que os usuários acessem o software usando dispositivos móveis. Abaixo estão os Software de Gestão de Força de Trabalho para Contact Center mais bem avaliados com capacidades de Acesso Móvel, conforme verificado pela equipe de Pesquisa da G2. Usuários reais identificaram Acesso Móvel como uma função importante de Software de Gestão de Força de Trabalho para Contact Center. Compare diferentes produtos que oferecem este recurso para decidir qual é o melhor para as necessidades da sua empresa. Principais Ferramentas em Resumo | Product | Melhor para | User Review | | --- | --- | --- | | [![Imagem do Avatar do Produto](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e63eb2d0ef10e2df421befaed80bed3c/agentforce-service-formerly-salesforce-service-cloud.jpg "Imagem do Avatar do Produto")](https://www.g2.com/pt/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[Agentforce Service...](https://www.g2.com/pt/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[4.4/5(7,359)](https://www.g2.com/pt/products/agentforce-service-formerly-salesforce-service-cloud/reviews) | Roteamento de casos omnicanal nativo do Salesforce e visão 360 do agente | ""Revisão de Uso Diário do Salesforce Service Cloud em Cobranças"" | | [![Imagem do Avatar do Produto](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5376962576b0195de9bc3af1c46895ba/calabrio-one.png "Imagem do Avatar do Produto")](https://www.g2.com/pt/products/calabrio-one/reviews)[Calabrio ONE](https://www.g2.com/pt/products/calabrio-one/reviews)[4.4/5(435)](https://www.g2.com/pt/products/calabrio-one/reviews) | Análise unificada de WFM, QA e contact center | "Um Grande Investimento Que Otimizou Nosso Fluxo de Trabalho e Gestão de Chamadas de CRM" | | [![Imagem do Avatar do Produto](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Imagem do Avatar do Produto")](https://www.g2.com/pt/products/genesys-cloud-cx/reviews)[Genesys Cloud CX](https://www.g2.com/pt/products/genesys-cloud-cx/reviews)[4.4/5(1,558)](https://www.g2.com/pt/products/genesys-cloud-cx/reviews) | Roteamento de contato omnicanal com engajamento unificado da força de trabalho | "Poder Omnicanal Centralizado com Relatórios em Tempo Real Perspicazes" | | [![Imagem do Avatar do Produto](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e2894f5a2f0d4a7de385125b178b4e11/five9-intelligent-cloud-contact-center-platform.png "Imagem do Avatar do Produto")](https://www.g2.com/pt/products/five9-intelligent-cloud-contact-center-platform/reviews)[Five9 Intelligent Cloud...](https://www.g2.com/pt/products/five9-intelligent-cloud-contact-center-platform/reviews)[4.1/5(625)](https://www.g2.com/pt/products/five9-intelligent-cloud-contact-center-platform/reviews) | Operações de centro de contato omnicanal com roteamento assistido por IA | "Plataforma Amigável com Excelente Suporte ao Agente" | | [![Imagem do Avatar do Produto](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_be08dab78dcba32b9dfe8cb030a1c88d/ringcentral-contact-center.png "Imagem do Avatar do Produto")](https://www.g2.com/pt/products/ringcentral-contact-center/reviews)[RingCentral Contact Center](https://www.g2.com/pt/products/ringcentral-contact-center/reviews)[4.1/5(223)](https://www.g2.com/pt/products/ringcentral-contact-center/reviews) | Roteamento omnicanal com flexibilidade para força de trabalho remota | "Controle de Nível Empresarial para Operações Complexas de Centro de Contato" | | [![Imagem do Avatar do Produto](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_19576b6f9cdacc4e3c55837439d5c78c/verint-workforce-management.png "Imagem do Avatar do Produto")](https://www.g2.com/pt/products/verint-workforce-management/reviews)[Verint Workforce Management](https://www.g2.com/pt/products/verint-workforce-management/reviews)[4.2/5(213)](https://www.g2.com/pt/products/verint-workforce-management/reviews) | Automação de previsão, agendamento e adesão de centro de contato | "Solução WFM Robusta com Espaço para Melhoria" | | [![Imagem do Avatar do Produto](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0faf911e236db1931dc1cca4e4fb3f96/talkdesk.png "Imagem do Avatar do Produto")](https://www.g2.com/pt/products/talkdesk/reviews)[Talkdesk](https://www.g2.com/pt/products/talkdesk/reviews)[4.4/5(2,586)](https://www.g2.com/pt/products/talkdesk/reviews) | Centro de contato omnichannel com treinamento de agentes impulsionado por IA | "Talkdesk mantém as chamadas organizadas com relatórios poderosos e insights de coaching" | | [![Imagem do Avatar do Produto](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_be08dab78dcba32b9dfe8cb030a1c88d/ringcx.png "Imagem do Avatar do Produto")](https://www.g2.com/pt/products/ringcx/reviews)[RingCX](https://www.g2.com/pt/products/ringcx/reviews)[4.4/5(94)](https://www.g2.com/pt/products/ringcx/reviews) | Gerenciamento de filas omnichannel com relatórios de visibilidade do agente | "Plataforma de Contact Center Tudo-em-Um com Forte Roteamento Omnicanal" | | [![Imagem do Avatar do Produto](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3a787194b190f530da1bb58924ec8044/cloudtalk.png "Imagem do Avatar do Produto")](https://www.g2.com/pt/products/cloudtalk/reviews)[CloudTalk](https://www.g2.com/pt/products/cloudtalk/reviews)[4.4/5(1,851)](https://www.g2.com/pt/products/cloudtalk/reviews) | CRM-integrated call routing and agent monitoring | "Análise do CloudTalk, Integração Perfeita com Pipedrive e Discagem Inteligente com Código de Área Local" | | [![Imagem do Avatar do Produto](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_927f66d37532def5fb7c634b71671819/nice-cxone.jpg "Imagem do Avatar do Produto")](https://www.g2.com/pt/products/nice-cxone/reviews)[NiCE CXone](https://www.g2.com/pt/products/nice-cxone/reviews)[4.3/5(1,730)](https://www.g2.com/pt/products/nice-cxone/reviews) | Roteamento de contato omnicanal com agendamento unificado de força de trabalho | "Cxone simplifica chamadas e agendamentos em um só lugar" | * * * Show More