It's great to see Zyte successfully supporting your product review extraction for social sentiment analysis. Web data collection can be complex, but our goal is always to handle that heavy operational lifting so you can focus entirely on analyzing your data insights. We truly appreciate your positive feedback and partnership.

Eduardo

Head of Customer Success

Thank you for the review. We are thrilled to hear that moving your scrapers to the cloud with us was such a smooth transition. Providing a reliable, hassle-free hosting environment that just works out of the box is exactly what we aim for with Scrapy Cloud. We'd love to chat more to understand what we'd need to do to be a 5/5 service for you, please reach out to us at success@zyte.com.

Eduardo

Head of Customer Success

Hi there, thanks for using Zyte for the past two years! We’re glad to hear your scraping jobs are running smoothly without downtime.

We appreciate your feedback about wanting an easier way to schedule and duplicate periodic jobs. Orchestrating recurring web data collection workflows can get complex as pipelines grow, but our goal is to make managing them straightforward. To address this, we are actively reviewing our dashboard interface to streamline job configuration and replication setup.

Thank you again for sharing your insights to help us improve.

Eduardo,

Head of Customer Success

Thank you for the review! We’re glad our straightforward documentation helped you easily scrape complex sites.

We hear your feedback regarding cost and wanting betterJavaScript support. we'd love to hear more about your experience with browser rendering and how this affects your pricing

If you are open to sharing your thoughts, please send us an email at success@zyte.com. We truly appreciate your insights!

Eduardo

Head of Customer Success

Thank you for your comprehensive 4.5-star review! We truly appreciate you taking the time to share your experience. We're very pleased to hear that our data extraction API's accuracy, automatic proxy rotation, and CAPTCHA solving capabilities are saving you significant development hours and providing the reliability you need for uninterrupted data collection. Your recognition of our uptime and detailed documentation is also very rewarding for our team.

We also deeply appreciate your honest feedback regarding our pricing structure and the learning curve for custom extraction rules. You've hit on points we are actively working to address.

- Pricing Transparency: We understand that the initial perception of cost at scale and the tiering of advanced features like JavaScript rendering can be a surprise, and nobody likes these type of surprises! We are continually evaluating our pricing models to ensure they are as clear and predictable as possible, especially as usage scales. Our goal is full transparency, and we recognize there's always room for improvement here. We encourage users to leverage our cost calculator and reach out to our customer facing teams such as Customer Success or Sales for help and tailored estimates to avoid any surprises.

Learning Curve: We acknowledge that mastering custom extraction rules can indeed have a steeper learning curve than anticipated. We're investing significantly in enhancing our onboarding resources, tutorials, and documentation, as well as exploring more intuitive ways to build and manage these rules, to make the process smoother for all users. Your feedback reinforces the importance of these efforts.

Thank you for choosing Zyte; we're dedicated to making your experience even better.

Tomas - Head of Customer Success

Thank you for your candid 2-star review and for sharing your experience with Zyte, particularly regarding the transition to our new platform and challenges with cost clarity. We understand your frustration with this change and the impact it's had on your workflow.

We recognize that moving from our previous tools, like SPM, to the current Zyte API — our unified, code-based solution — was a significant shift. This evolution was driven by the need to offer greater flexibility, advanced anti-blocking capabilities, and robust solutions for increasingly complex web scraping at scale. However, we acknowledge it introduced a new learning curve and impacted cost predictability for existing users.

Regarding your key points:

Pricing Transparency: We hear your concern about "random and unexpected" costs. Our aim with Zyte API is to provide a single, powerful tool covering capabilities like residential proxies, JavaScript rendering, and ban handling that previously required separate subscriptions. We are continuously improving our pricing clarity, offering tools like our Playground and cost calculator, and providing guidance to help users understand and manage costs more effectively. We're committed to making pricing predictable and transparent, even as domains are re-tiered.

Learning Curve & Code Support: We understand that the transition to coding for extraction can be demanding. We're actively working on migration video guides (including for SPM users) and enhancing our onboarding resources to simplify this process. For custom code creation, specialized development services are available, but our standard support team is dedicated to helping you effectively use the platform.

Your feedback is invaluable. We want to ensure you're getting the most value from Zyte for your competitor pricing needs. Our customer-facing teams are ready to connect directly to understand your specific use case, optimize your projects, and clarify any cost concerns. Please reach out to us via support or our website.

Thank you again for your honest insights; they are crucial for our continuous improvement

Tomas

Head of CS