1. [Home](https://www.g2.com/) 2. ... 3. [Live Chat Software](https://www.g2.com/categories/live-chat) 4. [ZyraTalk Discussions](https://www.g2.com/products/zyratalk/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e0cfccf4b744c01e7cb4ddc0bc83be0f/zyratalk.jpg "Product Avatar Image") ](/products/zyratalk/reviews) [ ZyraTalk ](/products/zyratalk/reviews) (4)4.9/5 ZyraTalk is an AI-powered customer communication platform built for home- and field-service businesses, including HVAC, plumbing, electrical, roofing, and pest control companies. ZyraTalk answers every inbound phone call and website chat 24/7 using conversational AI, qualifies the lead, and books the job on the spot — no voicemail, no hold time, no missed after-hours calls. Beyond inbound answering, ZyraTalk automates outbound communication: it calls new leads back within seconds, follows up on stalled estimates and overdue invoices, sends appointment reminders and review requests by text, and runs automated re-engagement campaigns so no opportunity falls through the cracks. ZyraTalk integrates with the field service management and CRM software home-service businesses already use, including ServiceTitan, Housecall Pro, FieldPulse, Service Fusion, and BrioStack. Every job booked by the AI syncs directly to the company's schedule with no double entry. More than 5,000 home- and field-service businesses use ZyraTalk, which has handled over 1 million customer conversations and generated more than $1 billion in commerce for its customers. An estimated 35% of home-service calls go unanswered; ZyraTalk exists so that none of them cost you a job. Key capabilities: 24/7 AI call answering, AI webchat, AI outbound calling, automated SMS follow-up, lead qualification, appointment booking, and FSM/CRM integration. Show More * * * ### 100.0 Nps Score Already have ZyraTalk? ### All ZyraTalk Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 3 years ago More Options - [ # What is ZyraTalk used for? ](/discussions/what-is-zyratalk-used-for) What is ZyraTalk used for? [ Live Chat Software ](https://www.g2.com/tags/live-chat-software) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+ZyraTalk+questions+and+get+answers+from+expert+users+in+our+ZyraTalk+Discussions+section.&title=ZyraTalk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzyratalk%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=ZyraTalk+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzyratalk%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzyratalk%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=ZyraTalk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzyratalk%2Fdiscuss%0aAsk+ZyraTalk+questions+and+get+answers+from+expert+users+in+our+ZyraTalk+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=ZyraTalk+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzyratalk%2Fdiscuss%0aAsk+ZyraTalk+questions+and+get+answers+from+expert+users+in+our+ZyraTalk+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/zyratalk/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/efa5a7408ace53a8e0b4afe08321c7b5/zyratalk.svg "Product Avatar Image") ### Have you used ZyraTalk before? Answer a few questions to help the ZyraTalk community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fzyratalk%2Fdiscuss%3Fsmall_ask%3Dzyratalk) No