What do you dislike about Zype?
When we decided that we wont be using it, I canceled my ZypeX subsription via help chat or Phone call, I dont remember.
Few days ago, they got charged me for 500$. I thought It some kind of mistake, and send them a message that I have canceled it before, and demand chargeback.
I recieved the answer that they have canceled my subsription, but I still can use it for 1 month. After is asked how much will it take to make a refund, they told me that they wont make and same answer: "we have canceled your subsription"
Just Wonder, is this a normal thing to charged your customer when they already canceled the subsription, and after realised that you messed up to refuse give money back?
And even after, I said that I wont use your service, and I dont want to pay for it. I have the right to get my money back in a 14 days term,why should I pay for it?
Awfull support that answering only after you send 2-3 messages.
Stay away from this guys, they just want your money, nothing else. Review collected by and hosted on G2.com.