Advantages of Zuper:

- very customizable

- nice graphical interface

- phone app is nearly as functional as the deskop version

- the implementation team is very responsive and listen to customer needs Review collected by and hosted on G2.com.

Disadvantages of Zuper / areas of improvement:

- time entry is really only available with clock in &out. We had to customize a time card for our needs. It would be nice if the app would offer time entry (hour:minute for each day and for each task). Review collected by and hosted on G2.com.

The customization options have been so easy to use and it's made the implementation of Zuper with our field teams incredibly intuitive. We've really enjoyed working with the Zuper team as we continue to make changes within our account to best suit our business needs, they've been helpful and responsive. Our field teams use Zuper daily and have had a really great adoption of the mobile app. Review collected by and hosted on G2.com.

As a platform, we absolutely love Zuper. I'd say the only downside we've experienced so far is that we do have to rely heavily on the Zuper team for help with our integration. Review collected by and hosted on G2.com.

The Zuper team was willing to work with our administration team to customize the software to suit our business. Once setup, Akash (customer success manager) did a great job keeping in contact and helping show new features of the software. Review collected by and hosted on G2.com.

The program took a long time to understand due to very little one on one time with the Zuper staff during the onboarding phase. Review collected by and hosted on G2.com.

Our implementation had some nuances that were a little outside the norm. We were able to work with the Zuper implementation and support teams and find ways to make our workflow work in the tool. We did not have to change the way we do business with Zuper. The mobile app is easy for our technicians to use, and they prefer it to the paper job slips they were filling out. Review collected by and hosted on G2.com.

We need flexibility in how rolled up invoices are handled. We bill the majority of our customers by the job, a few customers are billed monthly. Currently this is an all or nothing setting in Zuper. For those customers we bill monthly we are building those invoices manually. Review collected by and hosted on G2.com.

The mobile app helps our field techs optimize their time on site. Their support has been awesome. Review collected by and hosted on G2.com.

There are still a few configuration and data transfer bugs, but they have been helpful in correcting these. Review collected by and hosted on G2.com.

The onboarding team has been extremely helpful in navigating our unusual service setup. They have been able to customize the product to fit our needs. Review collected by and hosted on G2.com.

The report wizard could be easier to use. The team has been very responsive about making changes, but it would be nice to edit it without needing their help. Review collected by and hosted on G2.com.

Easy going system, it has many smart features, very good team, many customized things for us

Big thanks for Ms. Jahanwi, very supportive person, cooperated, profissional working, ,quick response, very kind person Review collected by and hosted on G2.com.

Some features take time more than expected..

System doesn't support Arabic language Review collected by and hosted on G2.com.

The best thing about Zuper is their customer support. I am new to the world of Field Service Management and the team at Zuper has been wonderful helping me out all the way. Once you get familiar with the product, Zuper is easy to configure and for end users it has been a smooth transition. Review collected by and hosted on G2.com.

The most challenging issue with Zuper is the reporting aspect. Reporting has been are biggest problem due to the current limitations not being able to report across the different modules. The Dashboard really doesn't give much insite due to the standard "out of the box" widgets. Having the ability to build cross module custom reports and individualized dashboards would make all the difference. Review collected by and hosted on G2.com.

Zuper is very customizable and has allowed our team to create a great experience for our customers. The customer success team is top notch and responsive to new requests. We really appreciate all the support they have provided us with to meet our growing business needs. Review collected by and hosted on G2.com.

We haven't come across anything that we dislike. Review collected by and hosted on G2.com.

Zuper's knowledgeable team will always listen attentively to our unique customer needs, and will demonstrate and train you to reach your companie's full potential. Zuper and their team will work with you to modify and adapt the platform to fit your specific customer requests, needs, and goals in a very timely manner. They are always willing to help and share their knowledge to make using this platform smooth and easy. Review collected by and hosted on G2.com.

It will sometimes take a bit of dialog back and forth for between both parties to fully understand and confirm the needs of unique requests. Review collected by and hosted on G2.com.