Zuper has transformed the way we operate our field. The efficiency and quick job creation make it very easy for my employees to see what they need to do making them complete more jobs than ever. Any time I have needed something fixed, our CSM has been very quick to get on it and make sure I have what I need. Review collected by and hosted on G2.com.

I think some of the form building, including the job card editor could use some work, and the newest software for the latest version of Zuper is a little buggy. This is expected with any new software update though. Id like to see a more customizable dashboard with data points that I want and can create myself instead of reaching out to Zuper. Id also like to see easier-to-read automated weekly reports with a simple breakdown with maybe some charts and graphs showing efficiency and change over time for each employee or area. Other than that I enjoy Zuper and it has been great for me and my team! Review collected by and hosted on G2.com.

Zuper's customer support, particularly from Akash, has been exceptionally helpful during my first 60 days of using the application. The platform is user-friendly and easy to implement, offering a range of features. From day one, I was able to comprehend and use the app effectively, and I have since become proficient in navigating its tools. Review collected by and hosted on G2.com.

I'm still trying to perfect the mapping and routing portion of the app. I'm sure it's me, but I don't quite have a full understanding of how to set up the reacurring monthly routes. Review collected by and hosted on G2.com.

Zuper makes it easy for our service technecions to schedule and track existing and closed work orders.

Simple but powerful app for echs to review and complete jobs Review collected by and hosted on G2.com.

Parts intergration could be better. Lack of being able to generate purchase orders, track recieved parts and auto fill orders makes the parts side more difficult than our previous system. Review collected by and hosted on G2.com.

We loved Zuper's ability to achieve complex integrations easily between our CRM (Salesforce) and Zuper. The software is also highly customizable. Their integration team (namely Diksha and Uma) were also incredible to work with. I had very complex requirements. They handled those requirements, along with scope creep and continuous requirement changes, always with a smile and very efficiently. Highly impressed with their team! Review collected by and hosted on G2.com.

Their quoting tools aren't the most intuitive. Review collected by and hosted on G2.com.

There's a solid line of support when running into issues, and a product/development team that truly works towards implementing your desired features. As a whole, the site is fairly easy to become comfortable with, and the scheduling & field service features have been welcomed by our team. We use the website and iOS app daily, and (for the most part) our technicians haven't reported major issues in the field. Review collected by and hosted on G2.com.

The inventory management tools and features are still not really there for Zuper, but they are growing. It's obvious that the system wasn't first designed with inventory management prioritized or in mind. But as we've highlighted the needs for different tools to be added to the system, the Zuper team has been working towards increasing their inventory management capabilities. If they continue focusing & improving on their inventory management, this could be an AWESOME, encompassing system.

I'll also note that I had to turn off it's auto-sync with our QuickBooks (QB) because it kept overriding edits we made in QB that had nothing to do with Zuper (ie. assigning incorrect income & expense accounts). Thus, we conduct invoicing, billing, and inventory reporting outside of Zuper, and I strongly recommend others do the same. Review collected by and hosted on G2.com.

Zuper is a very powerful and customizable platform that has served us well for scheduling and dispatching jobs.

Probably the most stand-out feature has been the excellent onboarding/customer serivce team that has helped us set up Zuper exactly the way we wanted and really helped us get the most out of the platform. This included creating a custom integration with another platform we are using (Hubspot) which allows us to quickly and easily import our customer data to use in Zuper as customers sign up for our services.

Some other pros include:

- Highly customizable in almost all areas, including custom properties, job stages, customer communications and much more

- Integrates well with many other platforms

- Good interface that provides plenty of information about ongoing jobs

- Mobile App support, which has been very useful for our providers out in the field Review collected by and hosted on G2.com.

There have only been a few minor issues we have encountered using Zuper:

- User/Admin permissions can be confusing as there are both regular 'Roles' and custom 'Access Roles' that both determine what a user can do, and it is not well explained what certain roles give permissions for. It would also be nice to have a bit more granularity when choosing permissions as some options are lumped in together.

- Some of our pros found the mobile app was difficult to get used to and found it had a confusing layout. Also the map/navigation is only able to show the route to the next job, not the entire route for doing all the jobs, something our previous service was able to provide.

- The settings menu can be quite confusing as there are a lot of categories of settings, and sometimes related options can be in different categories. Review collected by and hosted on G2.com.

Zuper combines powerful functionality with ease of use. From the moment we implemented it, the process was smooth and straightforward, allowing us to get up and running quickly. We use it daily because the wide range of features meets all our operational needs and integrates seamlessly with our existing systems. Customer support is another highlight. Tina and Padmini have been incredibly helpful and always there to assist with any questions or challenges. Overall, Zuper makes managing our business effortless and efficient! Review collected by and hosted on G2.com.

Zuper is a great product overall. Any issues that arise are handled in a timely manner. Review collected by and hosted on G2.com.

I like having a dedicated Zuper Team I can consistently meet with to implement improvements to their system. Uma and Suraj have been nothing short of amazing. We meet weekly to ensure our business is being taken care of. Zuper has also made consistent updates to its platform that have made a real impact and have even pushed integrations through specifically for our business. Thank you Uma and Suraj, I could not have done this without you both and truly appreciate all your hard work and continued efforts! Review collected by and hosted on G2.com.

The initial onboarding process was difficult, we were transferred between two or three different representatives which created inconsistency and lag time implementing vital functions for our business. This was eventually addressed and our dedicated team, Uma and Suraj, have been incredible! Customizing templates needs to be better you need to code templates which is not user friendly but their engineering team does this for you. It would be nice to make this more user friendly which I believe they are working on accomplishing in the near future. Review collected by and hosted on G2.com.

Honestly, the team at Zuper. The product has been good. Certain modules are quite clear and easy to navigate. Others were not as obvious to me, or felt a bit scattered in where you find certain functions, settings, etc...

What has been excellent though, is the Zuper team's willingness to work with us on both learning and customizing the product to fit our specific needs. Working with other platforms in our tech stack, this has not been the same situation. Review collected by and hosted on G2.com.

I find the "settings" difficult to navigate/understand. The platform simply feels a bit less "mature" or "polished" than some of the other offerings out there. Tracking field execs real-time can be a bit frustrating (and is not well supported on the mobile app as of yet). Review collected by and hosted on G2.com.

Scalable solution from a very small operation to an eterprise level. The implementation team was awesome and they really took the time to understand our business and taylor made the solution to our needs. Overall happy with the product and the value. Review collected by and hosted on G2.com.

You shoudl have a support team based on a time zone that is closer to us to make it easier to reach out Review collected by and hosted on G2.com.