The Zuper software has been very useful for our company, we use it for the daily planning of our Field Ops division's activities. We received training on how to use the system and the different features they offer. We also do weekly meetings with the support team, in order for use to provide feedback so they can adjust the operation of the system to our company needs. Their support team is lead by Tina and she has been great, very professional and helpful, all of our needs and expectations have met and exceeded. Review collected by and hosted on G2.com.

We as a company haven't found anything that we dislike from Zuper, all of our needs or adjustment of their features have been attended with urgency, we're very satisfied. Review collected by and hosted on G2.com.

Since I signed on to Zuper I have been able to bring my company into the 21st century. With a robust API, integrations, and automation abilities, as a one-man show, Zuper is helping me create ease and flow throughout my business. Review collected by and hosted on G2.com.

Dislike is a strong word in this case. There are some things that I believe are still in the works with Zuper. There is definitely some ground to cover but I see more functional update on a regular basis from Zuper than from the other two companies I was with before Zuper Review collected by and hosted on G2.com.

Zuper, has massively exceeded my expectatons. The functionality of the software has made a huge difference to how I run my service department each day. The account managers I have worked with are fantastic and the answer always seems to be 'yes' or 'we will find a way' for anything I require. A special mention must go to Jahanwi! It's been a pleasure to work with her. Review collected by and hosted on G2.com.

a geo locator map showing whre all the customers are would be very helpful. This would allow me to look at what customers are in the area if I am travelling to particular parts of the country Review collected by and hosted on G2.com.

Zuper is highly customizable. We started out with a FSM app that was very out of the box, simple. It was a good first step into FSM but soon found it was missing things we wanted. Zuper is easy to use and allowed us to build it to what we need. Review collected by and hosted on G2.com.

At times there is too much customization available that it made it difficult to know how we wanted it to be set up. One of those "you don't know what you don't know" type situations. But everyone I worked with at Zuper was patient and took the time to help us get what we needed. Review collected by and hosted on G2.com.

Zuper gives us the ability to keep track of every single movement that happens on our day to day jobs, activities, and schedules for our on field techs. The asset database has been a game-changer! We're easily able to pull up past history on any repairs that have been made for specific equipments. This app has changed the efficiency of our business. Review collected by and hosted on G2.com.

It would be helpful if jobs, quotes, and invoices had the same number in which they all matched together. This way we don't have different numbers for each associated item in every module. Ex: job number, quote number and invoice number are all the same for the same associated job. Review collected by and hosted on G2.com.

Zuper allowed us to better keep track of our commitments to our customers. Prior to adopting Zuper, we didn't have a good place where all the information for our field service trips were organized. Zuper allowed us to manage our calendar and our commitments better to ensure nothing got dropped. Review collected by and hosted on G2.com.

A lot of functionality is built into it and it can be easy to over utilize some aspects and under utilize others. I expect that to go away with more use. It would be easier if we could also track some customer/email exchange history within zuper itself. Review collected by and hosted on G2.com.

Once I got the hang of navigating and customizing in Zuper, I had a blast figuring out what we needed to tailor our workflows. Our Zuper representatives, Nithyashree and Uma, have been insanely dedicated to helping us achieve the exact look, feel, and flow of what we want for our field technicians. This has been an arduous road, as our company needed an EXTREMELY customized experience, but Nithyashree and Uma have been there with us through thick and thin. We use Zuper every single day, and it has integrated suprisingly well with HubSpot. Although our need for very specific processes has hampered the implementation, the program has improved (and will continue to improve) our processes by orders of magnitude. Review collected by and hosted on G2.com.

There are some small things that simply don't make sense within Zuper itself. Something that has nagged at me since discovering it is that, when entering customer addresses, Zuper's GPS function and tax management settings will not recognize a state's official abbreviation, despite it being widely used across the country and within the postal system. There is an easy way around it, but still. According to Google, Zuper was founded in Seattle, WA. You would think a company founded within the United States would include that in tax jurisdictions and GPS functions by default, wouldn't you?

In essence, I have no major issue with Zuper, and any problem that has arisen was either solved by us finding the direct solution, or restructuring our approach to circumvent it. It is a wonderful experience, overall. Review collected by and hosted on G2.com.

I have a lot of crazy ideas about what I want (I'd like to say need, but I guess I have survived without them) from my project management software. So when I started working with the Zuper team, and I would dump these thooughts from my brain, they always had a solution! This software is going to save me and my team so much time. I am absolutely awed by the innovation behind this tool. My sessions with Preetha were always such a joy too! I felt like I was working alongside a good friend, as we navigated through all the options and customizable feautures (don't forget my brain dumps). I think no longer having those sessions will be my only sadness! Zuper seems to be constantly updating and adding new items as well, so I look forward to what they do next. Oh, and another reason I love it, my company has turned to HubSpot as their new operating system, and Zuper integrates seemlessly, so now all the different teams we have, are all on the same page. Our field team lives inside of Zuper, it's used all day, every day. Review collected by and hosted on G2.com.

I will have to get back to you on that, because I have not found anything yet! Review collected by and hosted on G2.com.

Great team that help whenever you have issues. Goes beyond expectations in terms of what they are willing to do in order for you to acheive your business requirements. Whether it's a custom integration or questions regarding the problem, no issue is too big for them to handle. Akash has been a true help during our journey and is always on top of what we need in order for us to fulfill our goals! Review collected by and hosted on G2.com.

Some of the reports are a bit old school and unfilterable in terms of table views, where you e.g. must delete each alternate row in order to use pivot and create charts. Review collected by and hosted on G2.com.

The custimzation to our needs and the ability to make changes as thing progeress and grow is fantastic. Uma has gone above and beyond with helping configure Zuper for us. Whenever there is a change on our end or if we run into a hiccup, Uma and the Zuper team are on it! Review collected by and hosted on G2.com.

Wish there was the ability to format within a line item on an estimate instead of having to create multip[le line items to make paragraph breaks. Review collected by and hosted on G2.com.