--- title: Zuper Reviews meta\_title: 'Zuper Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 152 reviews by the users' company size, role or industry to find out how Zuper works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 152 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Zuper Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users commend the **exceptional customer support** from Zuper, with a dedicated team addressing all needs and challenges. [(22 mentions)](https://www.g2.com/products/zuper/reviews?filters%5Bsentiment_snippet%5D=1386464&qs=pros-and-cons#reviews) Users value the **customization options** of Zuper, enhancing their ability to tailor the software to specific business needs. [(14 mentions)](https://www.g2.com/products/zuper/reviews?filters%5Bsentiment_snippet%5D=1385861&qs=pros-and-cons#reviews) Users find Zuper's **ease of use** exceptional, transforming field service management into a seamless experience. [(12 mentions)](https://www.g2.com/products/zuper/reviews?filters%5Bsentiment_snippet%5D=1386534&qs=pros-and-cons#reviews) Users value Zuper's **seamless integrations** , enhancing automation and efficiency for a streamlined field service experience. [(10 mentions)](https://www.g2.com/products/zuper/reviews?filters%5Bsentiment_snippet%5D=1386546&qs=pros-and-cons#reviews) Users value the **smart automation and easy scheduling** in Zuper, enhancing efficiency and improving customer experience. [(9 mentions)](https://www.g2.com/products/zuper/reviews?filters%5Bsentiment_snippet%5D=1386416&qs=pros-and-cons#reviews) Users note that **improvement is needed** in bug fixes and features like purchase order generation and time entry. [(7 mentions)](https://www.g2.com/products/zuper/reviews?filters%5Bsentiment_snippet%5D=1386498&qs=pros-and-cons#reviews) Users note a **long learning curve** for first-time users, making initial use of Zuper somewhat challenging. [(7 mentions)](https://www.g2.com/products/zuper/reviews?filters%5Bsentiment_snippet%5D=1386088&qs=pros-and-cons#reviews) Users experience **customization difficulties** with Zuper, finding it complex and time-consuming to achieve the desired setup. [(4 mentions)](https://www.g2.com/products/zuper/reviews?filters%5Bsentiment_snippet%5D=1386266&qs=pros-and-cons#reviews) Users find the **feature limitations** of Zuper hinder integration and increase implementation timeframes significantly. [(4 mentions)](https://www.g2.com/products/zuper/reviews?filters%5Bsentiment_snippet%5D=1386290&qs=pros-and-cons#reviews) Users experience **slow performance** with Zuper, causing inefficiencies in daily tasks and feature implementation delays. [(4 mentions)](https://www.g2.com/products/zuper/reviews?filters%5Bsentiment_snippet%5D=1947475&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Zuper ##### 1. Customer Support Users commend the **exceptional customer support** from Zuper, with a dedicated team addressing all needs and challenges. [ See 22 mentions ](https://www.g2.com/products/zuper/reviews?filters%5Bsentiment_snippet%5D=1386464&qs=pros-and-cons#reviews) See Related User Reviews VA Vanisha A. Mid-Market (51-1000 emp.) 4.0/5 "Zuper insute" What do you like about Zuper? Zuper is a great field service management system. It has a lot of features that help with job estimates, scheduling, GPS and project management. It i ![Shreyan R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shreyan R.") SR Shreyan R. Mid-Market (51-1000 emp.) 4.5/5 "Zuper- Nice FSM software buddy" What do you like about Zuper? Zuper gives the user ability to customize things as per the organization needs rather than restricting it. It is understandable that every organizatio ##### 2. Customization Options Users value the **customization options** of Zuper, enhancing their ability to tailor the software to specific business needs. [ See 14 mentions ](https://www.g2.com/products/zuper/reviews?filters%5Bsentiment_snippet%5D=1385861&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Seamless Mobile Support and Intuitive, Customizable Dashboard" What do you like about Zuper? It support mobile phones which helps us work remotely without any hassle. It has an intuitive dashboard that is easy to customize to meet users desi ![Shreyan R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shreyan R.") SR Shreyan R. Mid-Market (51-1000 emp.) 4.5/5 "Zuper- Nice FSM software buddy" What do you like about Zuper? Zuper gives the user ability to customize things as per the organization needs rather than restricting it. It is understandable that every organizatio ##### 3. Ease of Use Users find Zuper's **ease of use** exceptional, transforming field service management into a seamless experience. [ See 12 mentions ](https://www.g2.com/products/zuper/reviews?filters%5Bsentiment_snippet%5D=1386534&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Seamless Mobile Support and Intuitive, Customizable Dashboard" What do you like about Zuper? It support mobile phones which helps us work remotely without any hassle. It has an intuitive dashboard that is easy to customize to meet users desi ![Saboor A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saboor A.") SA Saboor A. Mid-Market (51-1000 emp.) 5.0/5 "Effortless to Use with Real-Time Job Tracking" What do you like about Zuper? It is very easy to use, Job Assignments and Real time job status ##### 4. Integrations Users value Zuper's **seamless integrations** , enhancing automation and efficiency for a streamlined field service experience. [ See 10 mentions ](https://www.g2.com/products/zuper/reviews?filters%5Bsentiment_snippet%5D=1386546&qs=pros-and-cons#reviews) See Related User Reviews GR Gomez R. Mid-Market (51-1000 emp.) 4.5/5 "Seamless Integrations and Real-Time Tracking Boost Productivity" What do you like about Zuper? It has great integration strength with multiple tools. This integration has promoted seamless streamline workflow that results to high profitability. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Boosts Productivity with Offline Access and Powerful Analytics" What do you like about Zuper? I like that it supports mobile application which is even accessible offline. This promotes a great workflow and high productivity. It has a rich rep ##### 5. Scheduling Management Users value the **smart automation and easy scheduling** in Zuper, enhancing efficiency and improving customer experience. [ See 9 mentions ](https://www.g2.com/products/zuper/reviews?filters%5Bsentiment_snippet%5D=1386416&qs=pros-and-cons#reviews) See Related User Reviews IE Ifeoma E. Mid-Market (51-1000 emp.) 4.5/5 "Versatile Field Service Tool with Powerful Features, But Complex Implementation" What do you like about Zuper? Zuper is a versatile field service approach that facilitates the process of managing work orders. The software ensures that inventories are closely co ![Salah S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Salah S.") SS Salah S. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Field Service Management with Zuper, but Some Usability Hurdles" What do you like about Zuper? What I like best about Zuper is how it simplifies field service operations with smart automation, easy scheduling, and real-time tracking. Its AI feat ### 5 Cons or Disadvantages of Zuper ##### 1. Improvement Needed Users note that **improvement is needed** in bug fixes and features like purchase order generation and time entry. [ See 7 mentions ](https://www.g2.com/products/zuper/reviews?filters%5Bsentiment_snippet%5D=1386498&qs=pros-and-cons#reviews) See Related User Reviews CS charlotte s. Mid-Market (51-1000 emp.) 5.0/5 "Flexible Field Service Management That Streamlined Our Processes" What do you dislike about Zuper? there are still some bugs to fix that comes with a newer product IE Ifeoma E. Mid-Market (51-1000 emp.) 4.5/5 "Versatile Field Service Tool with Powerful Features, But Complex Implementation" What do you dislike about Zuper? Zuper implementation is non trivial, something that brings issues when shifting between complex workflows The comprehensive features of Zuper brings ##### 2. Learning Curve Users note a **long learning curve** for first-time users, making initial use of Zuper somewhat challenging. [ See 7 mentions ](https://www.g2.com/products/zuper/reviews?filters%5Bsentiment_snippet%5D=1386088&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Comprehensive Field Management with Zuper, but Connectivity and Usability Need Improvement" What do you dislike about Zuper? Zuper relies heavily on network traffic or connectivity, which often slugs and this causes high disruption New users struggle to explore the feature ![Salah S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Salah S.") SS Salah S. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Field Service Management with Zuper, but Some Usability Hurdles" What do you dislike about Zuper? What I dislike about Zuper is that it can feel a bit complex at first, with a learning curve that takes time to get used to. Some features require ext ##### 3. Customization Difficulties Users experience **customization difficulties** with Zuper, finding it complex and time-consuming to achieve the desired setup. [ See 4 mentions ](https://www.g2.com/products/zuper/reviews?filters%5Bsentiment_snippet%5D=1386266&qs=pros-and-cons#reviews) See Related User Reviews ![Salah S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Salah S.") SS Salah S. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Field Service Management with Zuper, but Some Usability Hurdles" What do you dislike about Zuper? What I dislike about Zuper is that it can feel a bit complex at first, with a learning curve that takes time to get used to. Some features require ext ![Alan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alan B.") AB Alan B. Mid-Market (51-1000 emp.) 4.5/5 "Zuper is exactly what we were looking for." What do you dislike about Zuper? We are a very specialized industry and it is hard to customize a software to exactly how we work. Our implementation has taken longer than it should, ##### 4. Feature Limitations Users find the **feature limitations** of Zuper hinder integration and increase implementation timeframes significantly. [ See 4 mentions ](https://www.g2.com/products/zuper/reviews?filters%5Bsentiment_snippet%5D=1386290&qs=pros-and-cons#reviews) See Related User Reviews ![Darren R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Darren R.") DR Darren R. Small-Business (50 or fewer emp.) 4.5/5 "User friendly platform for quoting, customer and job management" What do you dislike about Zuper? Whilst Zuper have been excellent at implementing bespoke solutions for us, the limitations and simplicity of the various integrations means we've had ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Very good experince" What do you dislike about Zuper? Some features take time more than expected.. System doesn't support Arabic language ##### 5. Slow Performance Users experience **slow performance** with Zuper, causing inefficiencies in daily tasks and feature implementation delays. [ See 4 mentions ](https://www.g2.com/products/zuper/reviews?filters%5Bsentiment_snippet%5D=1947475&qs=pros-and-cons#reviews) See Related User Reviews IE Ifeoma E. Mid-Market (51-1000 emp.) 4.5/5 "Versatile Field Service Tool with Powerful Features, But Complex Implementation" What do you dislike about Zuper? Zuper implementation is non trivial, something that brings issues when shifting between complex workflows The comprehensive features of Zuper brings ![Salah S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Salah S.") SS Salah S. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Field Service Management with Zuper, but Some Usability Hurdles" What do you dislike about Zuper? What I dislike about Zuper is that it can feel a bit complex at first, with a learning curve that takes time to get used to. Some features require ext ## Top-Rated Alternatives [ ![Jobber](https://images.g2crowd.com/uploads/product/hd_favicon/1555603070/jobber.svg "Jobber") Jobber 4.6/5(526) ](https://www.g2.com/products/jobber/reviews) [ ![ServiceTitan](https://images.g2crowd.com/uploads/product/hd_favicon/d12f98194830f8358953c082af7bca3e/servicetitan.svg "ServiceTitan") ServiceTitan 4.4/5(375) ](https://www.g2.com/products/servicetitan/reviews) [ ![FieldPulse](https://images.g2crowd.com/uploads/product/hd_favicon/2042d283ea3abd7febbaba3f4dbb300e/fieldpulse-fieldpulse.svg "FieldPulse") FieldPulse 4.7/5(372) ](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) [ View All Alternatives ](https://www.g2.com/products/zuper/competitors/alternatives) ![Verified User in Security and Investigations](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Security and Investigations") AS Verified User in Security and Investigations Small-Business (50 or fewer emp.) 9/13/2024 "Great For Fleet Management and Effecency" 4/5 What do you like best about Zuper? Zuper has transformed the way we operate our field. The efficiency and quick job creation make it very easy for my employees to see what they need to do making them complete more jobs than ever. Any time I have needed something fixed, our CSM has been very quick to get on it and make sure I have what I need. Review collected by and hosted on G2.com. What do you dislike about Zuper? I think some of the form building, including the job card editor could use some work, and the newest software for the latest version of Zuper is a little buggy. This is expected with any new software update though. Id like to see a more customizable dashboard with data points that I want and can create myself instead of reaching out to Zuper. Id also like to see easier-to-read automated weekly reports with a simple breakdown with maybe some charts and graphs showing efficiency and change over time for each employee or area. Other than that I enjoy Zuper and it has been great for me and my team! Review collected by and hosted on G2.com. What problems is Zuper solving and how is that benefiting you? Zuper is fixing the confusion we have had so long on what is the most efficient way to travel to each location we have a job scheduled and creating a easy to follow set by step plan daily for my employees. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Nicholas J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicholas J.") NJ Nicholas J. Systems Tester Small-Business (50 or fewer emp.) 11/12/2024 "Zuper Pro Review" 4/5 What do you like best about Zuper? Zuper's customer support, particularly from Akash, has been exceptionally helpful during my first 60 days of using the application. The platform is user-friendly and easy to implement, offering a range of features. From day one, I was able to comprehend and use the app effectively, and I have since become proficient in navigating its tools. Review collected by and hosted on G2.com. What do you dislike about Zuper? I'm still trying to perfect the mapping and routing portion of the app. I'm sure it's me, but I don't quite have a full understanding of how to set up the reacurring monthly routes. Review collected by and hosted on G2.com. What problems is Zuper solving and how is that benefiting you? We began utilizing Zuper to eliminate manual paperwork and enhance the efficiency of our invoicing and information processes. This solution has effectively addressed our challenges. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Jason H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jason H.") JH Jason H. Service advisor Mid-Market (51-1000 emp.) 11/14/2024 "Zuper for field service work orders" 4.5/5 What do you like best about Zuper? Zuper makes it easy for our service technecions to schedule and track existing and closed work orders. Simple but powerful app for echs to review and complete jobs Review collected by and hosted on G2.com. What do you dislike about Zuper? Parts intergration could be better. Lack of being able to generate purchase orders, track recieved parts and auto fill orders makes the parts side more difficult than our previous system. Review collected by and hosted on G2.com. What problems is Zuper solving and how is that benefiting you? They are working on custom reports to facilitate replenishing parts over multiple part locations Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Sam S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sam S.") SS Sam S. Owner Small-Business (50 or fewer emp.) 12/12/2024 "Best Highly Customizable FSM Tool and Team" 5/5 What do you like best about Zuper? We loved Zuper's ability to achieve complex integrations easily between our CRM (Salesforce) and Zuper. The software is also highly customizable. Their integration team (namely Diksha and Uma) were also incredible to work with. I had very complex requirements. They handled those requirements, along with scope creep and continuous requirement changes, always with a smile and very efficiently. Highly impressed with their team! Review collected by and hosted on G2.com. What do you dislike about Zuper? Their quoting tools aren't the most intuitive. Review collected by and hosted on G2.com. What problems is Zuper solving and how is that benefiting you? Scheduling our customers and managing our employees in the field to ensure they know where they need to be and what they need to do. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic RB Riley B. Operations Manager Small-Business (50 or fewer emp.) 6/5/2024 "Great Field Service tool; Inventory Management in infancy" 3.5/5 What do you like best about Zuper? There's a solid line of support when running into issues, and a product/development team that truly works towards implementing your desired features. As a whole, the site is fairly easy to become comfortable with, and the scheduling & field service features have been welcomed by our team. We use the website and iOS app daily, and (for the most part) our technicians haven't reported major issues in the field. Review collected by and hosted on G2.com. What do you dislike about Zuper? The inventory management tools and features are still not really there for Zuper, but they are growing. It's obvious that the system wasn't first designed with inventory management prioritized or in mind. But as we've highlighted the needs for different tools to be added to the system, the Zuper team has been working towards increasing their inventory management capabilities. If they continue focusing & improving on their inventory management, this could be an AWESOME, encompassing system. I'll also note that I had to turn off it's auto-sync with our QuickBooks (QB) because it kept overriding edits we made in QB that had nothing to do with Zuper (ie. assigning incorrect income & expense accounts). Thus, we conduct invoicing, billing, and inventory reporting outside of Zuper, and I strongly recommend others do the same. Review collected by and hosted on G2.com. What problems is Zuper solving and how is that benefiting you? We schedule and dispatch jobs in Zuper, and our technicians add parts, pictures, and notes to their assigned jobs in real-time from the field. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Michael H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael H.") MH Michael H. Systems Admin/Software Developer Small-Business (50 or fewer emp.) 6/4/2024 "Robust and flexible platform with good customer support" 4.5/5 What do you like best about Zuper? Zuper is a very powerful and customizable platform that has served us well for scheduling and dispatching jobs. Probably the most stand-out feature has been the excellent onboarding/customer serivce team that has helped us set up Zuper exactly the way we wanted and really helped us get the most out of the platform. This included creating a custom integration with another platform we are using (Hubspot) which allows us to quickly and easily import our customer data to use in Zuper as customers sign up for our services. Some other pros include: - Highly customizable in almost all areas, including custom properties, job stages, customer communications and much more - Integrates well with many other platforms - Good interface that provides plenty of information about ongoing jobs - Mobile App support, which has been very useful for our providers out in the field Review collected by and hosted on G2.com. What do you dislike about Zuper? There have only been a few minor issues we have encountered using Zuper: - User/Admin permissions can be confusing as there are both regular 'Roles' and custom 'Access Roles' that both determine what a user can do, and it is not well explained what certain roles give permissions for. It would also be nice to have a bit more granularity when choosing permissions as some options are lumped in together. - Some of our pros found the mobile app was difficult to get used to and found it had a confusing layout. Also the map/navigation is only able to show the route to the next job, not the entire route for doing all the jobs, something our previous service was able to provide. - The settings menu can be quite confusing as there are a lot of categories of settings, and sometimes related options can be in different categories. Review collected by and hosted on G2.com. What problems is Zuper solving and how is that benefiting you? Zuper helps us to schedule and dispatch Lawn Care jobs across 3 different cities. It is now an essential component of our business and required to get our services to our customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Investment Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Investment Management") EI Verified User in Investment Management Small-Business (50 or fewer emp.) 8/20/2024 "Zuper is a fantastic tool overall" 5/5 What do you like best about Zuper? Zuper combines powerful functionality with ease of use. From the moment we implemented it, the process was smooth and straightforward, allowing us to get up and running quickly. We use it daily because the wide range of features meets all our operational needs and integrates seamlessly with our existing systems. Customer support is another highlight. Tina and Padmini have been incredibly helpful and always there to assist with any questions or challenges. Overall, Zuper makes managing our business effortless and efficient! Review collected by and hosted on G2.com. What do you dislike about Zuper? Zuper is a great product overall. Any issues that arise are handled in a timely manner. Review collected by and hosted on G2.com. What problems is Zuper solving and how is that benefiting you? Zuper is solving the challenge of managing complex field operations efficiently. It streamlines everything from scheduling to task management, reducing manual work and minimizing errors. This has significantly improved our team's productivity and allowed us to focus more on delivering quality service to our customers, ultimately driving our business growth. Review collected by and hosted on G2.com. Show More Response from Hilary Zaporteza of Zuper [Editedit](https://www.g2.com/survey_responses/zuper-review-10029324/official_response/edit) Thank you for sharing your positive experience! We're delighted to hear that Zuper has contributed to your operational success! We understand the value of delivering quality service -- so your shout-out to Tina and Padmini means a lot to us! Current UserValidated ReviewerSource: Organic ![Johnathan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Johnathan S.") JS Johnathan S. AVP of Finance & Technology Small-Business (50 or fewer emp.) 5/22/2024 "Zuper is great and so is their team!" 4.5/5 What do you like best about Zuper? I like having a dedicated Zuper Team I can consistently meet with to implement improvements to their system. Uma and Suraj have been nothing short of amazing. We meet weekly to ensure our business is being taken care of. Zuper has also made consistent updates to its platform that have made a real impact and have even pushed integrations through specifically for our business. Thank you Uma and Suraj, I could not have done this without you both and truly appreciate all your hard work and continued efforts! Review collected by and hosted on G2.com. What do you dislike about Zuper? The initial onboarding process was difficult, we were transferred between two or three different representatives which created inconsistency and lag time implementing vital functions for our business. This was eventually addressed and our dedicated team, Uma and Suraj, have been incredible! Customizing templates needs to be better you need to code templates which is not user friendly but their engineering team does this for you. It would be nice to make this more user friendly which I believe they are working on accomplishing in the near future. Review collected by and hosted on G2.com. What problems is Zuper solving and how is that benefiting you? They are currently customizing an integration with Square so our service technicians can collect payment in the field with a simple tap-to-pay option. They have also helped us create specialized reports to help with project cost breakdowns. They have also customized our job checklists, quotes, invoices and other details needed to curtail the Zuper platform for our business. Review collected by and hosted on G2.com. Show More Response from Hilary Zaporteza of Zuper [Editedit](https://www.g2.com/survey_responses/zuper-review-9687995/official_response/edit) Thank you for your positive feedback, Johnathan! We're glad to hear that Uma and Suraj have been so helpful in implementing improvements and updates for your business. We apologize for the difficulties during the initial onboarding process and appreciate your patience as we work to make template customization more user-friendly. 5/28/2024 Current UserValidated ReviewerSource: Organic ![Bryan G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bryan G.") BG Bryan G. CEO Small-Business (50 or fewer emp.) 5/22/2024 "A very good product, with really great support" 4/5 What do you like best about Zuper? Honestly, the team at Zuper. The product has been good. Certain modules are quite clear and easy to navigate. Others were not as obvious to me, or felt a bit scattered in where you find certain functions, settings, etc... What has been excellent though, is the Zuper team's willingness to work with us on both learning and customizing the product to fit our specific needs. Working with other platforms in our tech stack, this has not been the same situation. Review collected by and hosted on G2.com. What do you dislike about Zuper? I find the "settings" difficult to navigate/understand. The platform simply feels a bit less "mature" or "polished" than some of the other offerings out there. Tracking field execs real-time can be a bit frustrating (and is not well supported on the mobile app as of yet). Review collected by and hosted on G2.com. What problems is Zuper solving and how is that benefiting you? Zuper is running our day to day operations and is doing a great job of enabling our staff to quickly assign and schedule jobs within our business. The integrations and customizations that the Zuper team has implemented for us has been transformational in improving the efficiency and accuracy of our information across departments. The data flow back and forth between Zuper and our CRM (Hubspot), took some effort to get where we needed it, but is utimately working to allow our staff to handle 3X the volumes we previously could Review collected by and hosted on G2.com. Show More Response from Hilary Zaporteza of Zuper [Editedit](https://www.g2.com/survey_responses/zuper-review-9689936/official_response/edit) Thank you, Bryan! We're thrilled to hear that Zuper has been instrumental in improving the efficiency and accuracy of your operations. We value your feedback on the navigation and mobile app, and we'll use this insight to make enhancements that benefit our users. Current UserValidated ReviewerSource: Organic ![Isaac L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Isaac L.") IL Isaac L. President Small-Business (50 or fewer emp.) 10/23/2024 "Excellent solution" 5/5 What do you like best about Zuper? Scalable solution from a very small operation to an eterprise level. The implementation team was awesome and they really took the time to understand our business and taylor made the solution to our needs. Overall happy with the product and the value. Review collected by and hosted on G2.com. What do you dislike about Zuper? You shoudl have a support team based on a time zone that is closer to us to make it easier to reach out Review collected by and hosted on G2.com. What problems is Zuper solving and how is that benefiting you? Case and field service management Review collected by and hosted on G2.com. 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