--- title: Zuper Reviews meta_title: 'Zuper Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 152 reviews by the users' company size, role or industry to find out how Zuper works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 152 scale: '5' date_modified: '2026-08-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Zuper Reviews **Vendor:** Zuper **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 152 ## About Zuper Zuper is the most adaptable and intelligent field service management (FSM) solution that helps service businesses automate scheduling, dispatching, mobile workforce operations, and customer communications. Designed for mid-market and enterprise organizations, such as Roofing, HVAC, Plumbing, Electrical, and other field service companies—Zuper transforms technology into a competitive advantage. With Zuper’s unrivalled technology, organizations can empower field teams, delight customers and grow their businesses, transforming their teams into Zuper heroes. Key features: Intelligent Scheduling & Dispatching Automate scheduling and routing by matching jobs to the right technician based on skills, availability, territory and proximity, and generate efficient recurring routes to save travel time and fuel. Mobile App with Offline Mode Empower technicians with a user-friendly iOS/Android interface for job details, service history, checklists and customer data—even without connectivity—so they have everything they need onsite. Customer Portal & Real-Time Updates Offer end users a self-serve portal for service requests, quote approvals, job tracking, online payments and automated ETAs/notifications to keep customers informed at every step. No-Code Workflows & Automation Empower operations teams to build end-to-end workflows for scheduling, invoicing, contract renewals and notifications via drag-and-drop logic, reducing manual effort and errors. Analytics & Reporting Turn operational data into actionable insights with customizable dashboards and reports on workforce productivity, service performance and revenue trends, accelerating business growth through upsell opportunities and instant payments. Scalable Integrations Connect to 60+ best-in-class applications—such as HubSpot, QuickBooks, Zendesk and Sage—via prebuilt connectors and open APIs to maintain a unified, extensible technology stack. ## Zuper Pros & Cons **What users like:** - Users commend the **exceptional customer support** from Zuper, with a dedicated team addressing all needs and challenges. (22 reviews) - Users value the **customization options** of Zuper, enhancing their ability to tailor the software to specific business needs. (14 reviews) - Users find Zuper's **ease of use** exceptional, transforming field service management into a seamless experience. (12 reviews) - Users value Zuper's **seamless integrations** , enhancing automation and efficiency for a streamlined field service experience. (10 reviews) - Users value the **smart automation and easy scheduling** in Zuper, enhancing efficiency and improving customer experience. (9 reviews) - Tracking Efficiency (7 reviews) - Users find Zuper to be incredibly **user-friendly** , enhancing their daily operations with ease and customization. (7 reviews) - Real-Time Data (6 reviews) - Time Management (6 reviews) - Data Management (5 reviews) **What users dislike:** - Users note that **improvement is needed** in bug fixes and features like purchase order generation and time entry. (7 reviews) - Users note a **long learning curve** for first-time users, making initial use of Zuper somewhat challenging. (7 reviews) - Users experience **customization difficulties** with Zuper, finding it complex and time-consuming to achieve the desired setup. (4 reviews) - Users find the **feature limitations** of Zuper hinder integration and increase implementation timeframes significantly. (4 reviews) - Users experience **slow performance** with Zuper, causing inefficiencies in daily tasks and feature implementation delays. (4 reviews) - Users report **technical issues** such as bugs and limited functionalities that hinder their overall experience with Zuper. (4 reviews) - Delays (2 reviews) - Email Issues (2 reviews) - Setup Difficulties (2 reviews) - Connectivity Issues (1 reviews) ## Zuper Reviews ### 1. User friendly platform for quoting, customer and job management **Rating:** 4.5/5.0 stars **Reviewed by:** Darren R. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2025 **What do you like best about Zuper?** Zuper is very intuitive and easy-to-use on both desktop and mobile, making training the team fairly easy. Most aspects of the system work well out of the box, but where customisation has been required for our particular needs, the Zuper team have been really flexible in implementing bespoke solutions. Sanyukta in particular has been extremely helpful with getting us on-board, and has been quick and efficient at implementing those solutions. The development team seem to be releasing general updates and improvements regularly as well which is promising. Overall we'd highly recommend Zuper! **What do you dislike about Zuper?** Whilst Zuper have been excellent at implementing bespoke solutions for us, the limitations and simplicity of the various integrations means we've had to rely on these bespoke solutions more often than not, which has increased our implementation timeframes quite a bit. **What problems is Zuper solving and how is that benefiting you?** We were looking for a user-friendly (and, in particular, mobile-friendly) system for our field team to be able to manage customers, quote for products and services, manage assets and create and manage jobs. Zuper does all of this very well especially as a standalone platform, and will increase our efficiency as we get used to using it. ### 2. Zuper - AV Field Technician **Rating:** 4.5/5.0 stars **Reviewed by:** Christopher B. | Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Zuper?** The Zuper support team is always available to help tailor processes and enhance the experience for both our clients and field technicians. We’ve requested several automations to ensure our coordinators are informed of the next steps before the technician even leaves the job site, making the workflow more efficient and seamless for our clients. I truly appreciate the Zuper team’s dedication and attention to detail in addressing our needs. **What do you dislike about Zuper?** I would like some of the features not usedor realavent in the web portal removed, I would like to have a feature were emails and notes are seperated. **What problems is Zuper solving and how is that benefiting you?** Zuper consistently goes above and beyond to accommodate all our requests, no matter how big they are. They never turn us down; instead, we always hear, "We're working hard to complete your request." From customized end-of-visit reports to importing schedules from other platforms, Zuper seems to perfectly meet all our needs. ### 3. Zuper for field service work orders **Rating:** 4.5/5.0 stars **Reviewed by:** Jason H. | Service advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Zuper?** Zuper makes it easy for our service technecions to schedule and track existing and closed work orders. Simple but powerful app for echs to review and complete jobs **What do you dislike about Zuper?** Parts intergration could be better. Lack of being able to generate purchase orders, track recieved parts and auto fill orders makes the parts side more difficult than our previous system. **What problems is Zuper solving and how is that benefiting you?** They are working on custom reports to facilitate replenishing parts over multiple part locations ### 4. Very good experince **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2024 **What do you like best about Zuper?** Easy going system, it has many smart features, very good team, many customized things for us Big thanks for Ms. Jahanwi, very supportive person, cooperated, profissional working, ,quick response, very kind person **What do you dislike about Zuper?** Some features take time more than expected.. System doesn't support Arabic language **What problems is Zuper solving and how is that benefiting you?** -Digital reporting system -keep in touch with feild engineers -less mistakes ## Zuper Discussions - [What is Zuper Pro used for?](https://www.g2.com/discussions/what-is-zuper-pro-used-for) - 1 comment - [View Zuper pricing details and edition comparison](https://www.g2.com/products/zuper/reviews?filters%5Bsentiment_snippet%5D=1386290&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+18%3A44%3A26+-0500&secure%5Bsession_id%5D=f3864227-7134-45a9-9f3e-3388199fc5fd&secure%5Btoken%5D=8f94559eeefae14d9f9615785e2a7c4afb3ffd51eeeac3f7505ce0e57b4c0f52&format=llm_user) ## Zuper Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - [Avalara](https://www.g2.com/products/avalara/reviews) - [Cin7 Core](https://www.g2.com/products/cin7-core/reviews) - 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Vendor Management - Customizable Forms - Purchase Order Management - Mobile Access - Dispatch Management - Task Scheduling - Calendar Management - Asset Tracking - Technician Management - Status Tracking - API - Document Management - Job Management - Preventive Maintenance - AI Copilot - Real-Time Reporting - Commercial Properties - Real-Time Data - Historical Reporting - Contract/License Management - Customer Database - Barcode/Ticket Scanning - Activity Dashboard - Facility Scheduling - Workflow Management - Inspection Management - Inventory Management - Predictive Maintenance - Routing - Forms Management - Chatbot - Documentation Management - File Storage - Electronic Signature - Self Service Portal - Service Level Agreement (SLA) Management - Personalization and Recommendation - Resource Allocation - GPS - Reporting & Statistics - Drag & Drop - Quotes/Estimates - Scheduling - CRM - Online Time Clock - Workforce Management - Activity Tracking - Contact Database - Productivity Analysis - Prioritization - Customizable Branding - Price and Cost Calculations - Performance Management - Equipment Tracking - Data Capture and Transfer - Time Tracking - Data Synchronization - Secure Data Storage - Location Tracking - Route Optimization - Offline Access - Real-Time Updates - Collaboration Tools - Chat/Messaging - Knowledge Management - Electronic Payments - Customer History - Inventory Control - Performance Metrics - Project Management - Client Portal - Driver ETA - Job Tracking - Automated Scheduling - Customer Management - Reminders - Work Order Creation - Equipment Maintenance - Data Import/Export - Search/Filter - Recurring Appointments - Contractor Management - Access Controls/Permissions - Workflow Automation ## Top Zuper Alternatives - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (516 reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - 4.4/5.0 (368 reviews) - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) - 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