Zuora Reviews & Product Details

Zuora Overview

What is Zuora?

Zuora is a SaaS company and the worlds foremost evangelist of the Subscription Economy. At the heart of Zuora is the leading enterprise platform, Zuora Central. Central sits in between the CRM and ERP and is the only solution that orchestrates all subscription order-to-cash processes in real-time. Enterprise leaders and high-growth companies alike use Z-Central, Zuora’s multi-tenant cloud platform to launch, scale, and monetize their subscription services. Zuora’s applications work where traditional ERP applications fail: Subscription pricing, quoting, orders, billing, payments, and renewals. Built from the ground up by SaaS industry veterans from salesforce.com, PayPal, and Netsuite, Zuora services innovative customers like Informatica, Tata Communications, Box, Xplornet, Ustream, and Reed Business Information.

Zuora Details
Website
Discussions
Zuora Community
Languages Supported
English
Product Description

Zuora is a subscription billing, commerce, & finance platform that enables your subscription business to succeed.


Seller Details
Seller
Zuora
Company Website
Phone
+1 (650) 241-4508
Year Founded
2007
HQ Location
San Mateo, CA
Twitter
@Zuora
20,861 Twitter followers
LinkedIn® Page
www.linkedin.com
1,341 employees on LinkedIn®

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Zuora Reviews

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AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Zuora does it's function of billing our customers. Zuora is pretty easy to manage on a daily basis. The reports and billing and payments runs are easy to review and audit. Review collected by and hosted on G2.com.

What do you dislike?

I think the biggest pet peeve is that when entering a new payment method for a customer there is no way to make that the default payment type without editing the account after you enter it. There should be a way to make a payment method the default when entering it in the system. There are other small things like this that make users frustrated on a daily basis. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Take your time with implementation! Really think out and discuss the ramifications of how the system is set up. There are settings and product set up that will make things difficult if you want to change it later on. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Recurring billing. Customers are billed on a recurring basis and service periods are tracked automatically. There are many reports that track revenue and make it easy to make accounting entries. Review collected by and hosted on G2.com.

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Computer Specialist
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I really like this program because through its different editions, it adapts to the needs of my company, it allows me to manage the different changes to be made to the products and their prices, as well as the administration of records and administration of taxes.

Zuora has an extraordinary technical support team, because I love that they had effective solutions that met our expectations and needs as a company, I also like that I can extract different reports, because that allows me to observe valuable data for my work meetings, plus that your billing system is very easy to use and is integrated with the sales team system. Review collected by and hosted on G2.com.

What do you dislike?

In truth, there is nothing that I do not like about this program, however, in certain occasions when having so many options it is heavy, but after you get used to it, it is very easy. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I recommend this system because it adapts to any type of company, adapts to your needs and has an excellent technical support team. Without a doubt it is a great investment. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Thanks to Zuora, this system has been of great help to the company, specifically for our billing process, since previously, we presented faults when subscribing customers as well as price changes and others, but these problems were solved using this system.

It has also allowed our customers to be more satisfied, because when making purchases, billing is done easily and quickly, as well as benefiting our employees because they can work more comfortably and in less time, which It has generated greater benefits for both the work environment and financially. Review collected by and hosted on G2.com.

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Cfo
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
What do you like best?

After migrating from an internal billing system to a 3rd party billing solution that almost killed our company, we migrated to Zuora. Quite simply, it works and we look forward to adding different applications as we grow. At this point, we have a simple product offering and do not need RevPro. However, I envision we will one day so am glad that Zuora is ahead of my needs - not the other way around. Review collected by and hosted on G2.com.

What do you dislike?

I believe some of the reporting is cumbersome making it difficult to get all the stats on our business. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Use it! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are automating revenue recognition. It will allow us to grow with fewer finance people. Review collected by and hosted on G2.com.

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UR
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

We are able to do invoicing and reporting all within Zuora. It is so useful to be able to do multiple things in one system. Zuora has been great for our billing and reporting! Review collected by and hosted on G2.com.

What do you dislike?

Some of the reports and functions in Zuora aren't that intuitive, but once you figure out the ropes, Zuora is a great tool for billing and reporting. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Zuora is a great billing tool especially if you are looking to automate. We have journal entry automation, orders and advanced AR. All of which have been invaluable in our daily work. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We were able to automate many manual processes once we started using Zuora. We are also able to run reports and customize them to our needs which is very useful. Review collected by and hosted on G2.com.

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Commission Sales Associate
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Zuora is an ideal tool, a quick creation of all types of invoices and payments, in a simplified way, thanks to its redesigned and built-in templates, which are configured, all types of data, percentages and other necessary data to make payments and bills agilely. Review collected by and hosted on G2.com.

What do you dislike?

you need to have extensive experience in programs, accounting, sales or similar, for the correct use of this software, since its configuration is not as simple as it seems, and to give it an appropriate use, you must have experience with this type of Applications, for novice users, can be difficult to use. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

All billing is created in a digital way from the smallest to the largest payments, in this way you can automate many sales ares processes and get better results. In addition, the creation of digital catalogs, for many of our laboratory samples, are made using the tools available to Zuora and are kept more orderly and easier to access. Review collected by and hosted on G2.com.

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Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

We like the workflows and the way Zurita is writing helping the company to have a full implementation Review collected by and hosted on G2.com.

What do you dislike?

Sometimes the zuora team does not look to have the experience needed. Also overbooked and assigned to multiple projects at the time. They go to the book and does not finish to put the client cap Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are solving the Illini, revenue recognition and invoicing. Review collected by and hosted on G2.com.

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UR
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

I'm a new Zuora user and I've bee thrilled with how intuitive it is and easy to use. There are lots of great resources to help you lean the platform, and the core characteristics are very useful. Review collected by and hosted on G2.com.

What do you dislike?

I would like the search function to be able to find any type of item (account, invoice, etc.) from the main page, instead of having to click on the different sections first. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Zuora is great at organizing and categorizing our billing Review collected by and hosted on G2.com.

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Global Alliances Rep- MSSP
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

Easy to use and apply to your subscription model Review collected by and hosted on G2.com.

What do you dislike?

It times out too quickly when not in use Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Go with it, it's a little engine that could. You put things in and it spits things out that you need. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Monthly billing Review collected by and hosted on G2.com.

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Principal engineer
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

Joined the conference, really got a lot of inspriarions. Review collected by and hosted on G2.com.

What do you dislike?

The registration was crowded, had to line up for like 20 minutes to check in. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Billing and tax processing. Review collected by and hosted on G2.com.

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UC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

Integrations to Salesforce.com and new platform capabilities that will enable us to capture payments and provision services in other systems. Review collected by and hosted on G2.com.

What do you dislike?

The need for a general user interface, sales people need a CPQ or portal to leverage without creating issues. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our conversion to SaaS. The ability to maintain customer subscription agreement life cycle. Review collected by and hosted on G2.com.

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AI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

Zuora integrates with other solutions like salesforce, avalara, and worldpay. Review collected by and hosted on G2.com.

What do you dislike?

It can be difficult to upgrade to the newest salesforce package when there's been significant improvements to the object. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Rethink current processes. Consider changing instead of implementing custom processes that aren't in zuora's wheelhouse. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Having all our customer data in one system Review collected by and hosted on G2.com.

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EM
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

Very Flexible to configure and get up and running fast. Zuora supports most of the charge and billing models of the subscription industry pretty much out of the box. Review collected by and hosted on G2.com.

What do you dislike?

More consultative approach to educate customers will be much appreciated

Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have created our subscription business model using Zuora. Review collected by and hosted on G2.com.

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UI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

Convenient place to setup subscriptions and complete billings stream Review collected by and hosted on G2.com.

What do you dislike?

As an existing subscription business it can be a daunting challenge to move to Zuora, however once you are on the platform the value is clear Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Managing a subscription business with ease & efficiency Review collected by and hosted on G2.com.

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UI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

great platform, we've been using zuora for a while now - great to not have to worry about storing customers payment information Review collected by and hosted on G2.com.

What do you dislike?

...a bit pricey and a huge commit if we dive deeper into the zuora platform Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

handles storing customer payment methods Review collected by and hosted on G2.com.

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AC
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

A ton of features and easy to use after a short learning curve Review collected by and hosted on G2.com.

What do you dislike?

Would be nice if I could move search input window from left side to right side Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We now have Monthly Automated Billing Review collected by and hosted on G2.com.

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AC
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

Strong developer tools, work flows, market place and customisation Review collected by and hosted on G2.com.

What do you dislike?

debugging and app updates are faulty. have many issues as we increase our subscription revenues. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

offering our cloud products to the customers. payment gatekway integration. Review collected by and hosted on G2.com.

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IF
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

It's very to use as well as taking out most of my billing pro-ration issues Review collected by and hosted on G2.com.

What do you dislike?

earlier it was not much customizable. but with new Zuora platforms it's going solve this problem Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

billing issue Review collected by and hosted on G2.com.

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UC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

Creating subscriptions and Billings in one place is so convenient. Overall the user interface is intuitive and easy to use. Review collected by and hosted on G2.com.

What do you dislike?

Subscriptions can be inflexible at times Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Helped in efficiency generating recurring Billings. Review collected by and hosted on G2.com.

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EC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

The flexibility of the platform is what I like best. Review collected by and hosted on G2.com.

What do you dislike?

There are many features are currently in beta Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are automating what was previously manual processes. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

I was extremely impressed with the Zuora team who lead our implementation. They were experienced, knowledgable, patient and kind. Excellent follow-through. It's been over 3 months since we've been live with Zuora for our billing. It's definitely a step up from our prior home-grown solution which involved integrating Stripe & other tools. With Zuora, we have greater visibility into the status of our billing, and greater functionality to price our products and services, employ discounting, and bill our customers. The API is powerful. The permissioning works well, and there are plenty of custom fields. Review collected by and hosted on G2.com.

What do you dislike?

Zuora has a very robust database / data model and functionality to meet our needs. However, the user interface leaves a little to be desired. The API is powerful and useful, however, I find myself wishing for more powerful in-app editing capabilities - such as the ability to bulk edit accounts. We wish the integration with the Stripe gateway had more functionality such as auto card updater and ability to void credit card transactions. Not sure if this is a Stripe API limitation or not. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Ensure you have allocated an internal resource (and plenty of time) to the implementation, especially if you are migrating customer data. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Since implementing Zuora, our business now visibility into our outstanding balance (in collections). We now have a clear source of truth for our Product Offering (Product Catalog). We've gained more trust in our account and billing data, and we no longer need to rely on our senior engineers to report on billing-related metrics for our business. A big win! Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

I love the clean, simple design of the Zuora UI. From the first time I logged in, I felt like I was home. It has been simple to learn and simple to teach my team. Review collected by and hosted on G2.com.

What do you dislike?

Reporting in Zuora is not the most user friendly to pick up. Knowing which data sources will yield the right results is not always easy and reporting can be cumbersome at times. Also, not being able to view full results without downloading can slow the process down as well. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make sure to have a solid product catalog before you begin! It is the backbone of everything! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Zuora has integrated well with our existing Salesforce platform. Also, in our old sytem, we had "orphan payments" that could not be matched up to customers. Zuora's subscription/invoicing capabilities have solved that! Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

The easy ability to change pricing and subscriptions by the click of a single button. I also like the syncing capability between Salesforce and Zuora making it very seamless. The ability to be able to pull up multiple reports from data pulled in is also great. Review collected by and hosted on G2.com.

What do you dislike?

I dislike that at some points of the software there are too many options. It can be a little overwhelming at times unless you really familarize yourself with the software and all of the options available. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Currently, alot of our invoicing is very manual so moving to Zuora we were able to automate alot of the tedious processes in regards to end of month invoicing. This saves alot of time as our customers are able to get their invoices in a timely fashion. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

I have been impressed by product catalog. I would call it a smart product catalog with future amendments etc. Also UI is great and corresponding API is flawless. We have been able to connect our middle tier/microservices with zuora api without a hitch. Review collected by and hosted on G2.com.

What do you dislike?

I wish there was a way to make email more dynamic. Such as if zuora is sending an email to user for failed payments - maybe we can insert upcoing new content that user might be interested in - thus user will quickly update the payments. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Successfull payments. We are tyring to maximize our successfull payments. We are also trying to keep churn in check.

We also wanted to expand our product catalog to offer more products for promos etc. Review collected by and hosted on G2.com.

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AE
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Robust enough to automate all AR functions Review collected by and hosted on G2.com.

What do you dislike?

Lack of customer facing capabilities like a payment portal Review collected by and hosted on G2.com.

Recommendations to others considering the product:

You are able to fall inline with Zuoras sweet spot of recurring subscription model. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

AR automaton Review collected by and hosted on G2.com.

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Director of Operations
Computer Software
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

Zuora provides my business and I the flexibility we need to make pricing and product changes on the fly. The object architecture allows us to customize and configure the platform the way we run our business. Review collected by and hosted on G2.com.

What do you dislike?

The complexity is a blessing and a curse. The learning curve is a bit steep. But once you're in, the possibilities are endless. I compare it to a CRM. A good CRM isn't easy to set up. However, once you understand the ins and outs and configure it to meet your needs, you're able to move at a much faster pace. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

As mentioned above, Zuora is complex to set up. However, once you're up and running, you're able to accelerate your business and not waste engineering resource on billing (and instead use those resources on your business). If you have a really simple billing / business model, then Zuora isn't for you. However, if you have a somewhat complex business model, or if you want flexibility to grow and adapt with you business, Zuora is a fantastic fit. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We launched self-serve usage based pricing for our software offering. Additionally, we have an Enterprise Sales team that sells "unlimited" access to our products. Zuora allows us to customize their system to support both pricing models simultaneously. Review collected by and hosted on G2.com.

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