Zuora Reviews & Product Details

Zuora does it's function of billing our customers. Zuora is pretty easy to manage on a daily basis. The reports and billing and payments runs are easy to review and audit. Review collected by and hosted on G2.com.

I think the biggest pet peeve is that when entering a new payment method for a customer there is no way to make that the default payment type without editing the account after you enter it. There should be a way to make a payment method the default when entering it in the system. There are other small things like this that make users frustrated on a daily basis. Review collected by and hosted on G2.com.

I really like this program because through its different editions, it adapts to the needs of my company, it allows me to manage the different changes to be made to the products and their prices, as well as the administration of records and administration of taxes.

Zuora has an extraordinary technical support team, because I love that they had effective solutions that met our expectations and needs as a company, I also like that I can extract different reports, because that allows me to observe valuable data for my work meetings, plus that your billing system is very easy to use and is integrated with the sales team system. Review collected by and hosted on G2.com.

In truth, there is nothing that I do not like about this program, however, in certain occasions when having so many options it is heavy, but after you get used to it, it is very easy. Review collected by and hosted on G2.com.

After migrating from an internal billing system to a 3rd party billing solution that almost killed our company, we migrated to Zuora. Quite simply, it works and we look forward to adding different applications as we grow. At this point, we have a simple product offering and do not need RevPro. However, I envision we will one day so am glad that Zuora is ahead of my needs - not the other way around. Review collected by and hosted on G2.com.

I believe some of the reporting is cumbersome making it difficult to get all the stats on our business. Review collected by and hosted on G2.com.

We are able to do invoicing and reporting all within Zuora. It is so useful to be able to do multiple things in one system. Zuora has been great for our billing and reporting! Review collected by and hosted on G2.com.

Some of the reports and functions in Zuora aren't that intuitive, but once you figure out the ropes, Zuora is a great tool for billing and reporting. Review collected by and hosted on G2.com.

Zuora is an ideal tool, a quick creation of all types of invoices and payments, in a simplified way, thanks to its redesigned and built-in templates, which are configured, all types of data, percentages and other necessary data to make payments and bills agilely. Review collected by and hosted on G2.com.

you need to have extensive experience in programs, accounting, sales or similar, for the correct use of this software, since its configuration is not as simple as it seems, and to give it an appropriate use, you must have experience with this type of Applications, for novice users, can be difficult to use. Review collected by and hosted on G2.com.

We like the workflows and the way Zurita is writing helping the company to have a full implementation Review collected by and hosted on G2.com.

Sometimes the zuora team does not look to have the experience needed. Also overbooked and assigned to multiple projects at the time. They go to the book and does not finish to put the client cap Review collected by and hosted on G2.com.

I'm a new Zuora user and I've bee thrilled with how intuitive it is and easy to use. There are lots of great resources to help you lean the platform, and the core characteristics are very useful. Review collected by and hosted on G2.com.

I would like the search function to be able to find any type of item (account, invoice, etc.) from the main page, instead of having to click on the different sections first. Review collected by and hosted on G2.com.

Easy to use and apply to your subscription model Review collected by and hosted on G2.com.

It times out too quickly when not in use Review collected by and hosted on G2.com.

Joined the conference, really got a lot of inspriarions. Review collected by and hosted on G2.com.

The registration was crowded, had to line up for like 20 minutes to check in. Review collected by and hosted on G2.com.

Integrations to Salesforce.com and new platform capabilities that will enable us to capture payments and provision services in other systems. Review collected by and hosted on G2.com.

The need for a general user interface, sales people need a CPQ or portal to leverage without creating issues. Review collected by and hosted on G2.com.

Zuora integrates with other solutions like salesforce, avalara, and worldpay. Review collected by and hosted on G2.com.

It can be difficult to upgrade to the newest salesforce package when there's been significant improvements to the object. Review collected by and hosted on G2.com.

Very Flexible to configure and get up and running fast. Zuora supports most of the charge and billing models of the subscription industry pretty much out of the box. Review collected by and hosted on G2.com.

More consultative approach to educate customers will be much appreciated

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Convenient place to setup subscriptions and complete billings stream Review collected by and hosted on G2.com.

As an existing subscription business it can be a daunting challenge to move to Zuora, however once you are on the platform the value is clear Review collected by and hosted on G2.com.

great platform, we've been using zuora for a while now - great to not have to worry about storing customers payment information Review collected by and hosted on G2.com.

...a bit pricey and a huge commit if we dive deeper into the zuora platform Review collected by and hosted on G2.com.

A ton of features and easy to use after a short learning curve Review collected by and hosted on G2.com.

Would be nice if I could move search input window from left side to right side Review collected by and hosted on G2.com.

Strong developer tools, work flows, market place and customisation Review collected by and hosted on G2.com.

debugging and app updates are faulty. have many issues as we increase our subscription revenues. Review collected by and hosted on G2.com.

It's very to use as well as taking out most of my billing pro-ration issues Review collected by and hosted on G2.com.

earlier it was not much customizable. but with new Zuora platforms it's going solve this problem Review collected by and hosted on G2.com.

Creating subscriptions and Billings in one place is so convenient. Overall the user interface is intuitive and easy to use. Review collected by and hosted on G2.com.

Subscriptions can be inflexible at times Review collected by and hosted on G2.com.

The flexibility of the platform is what I like best. Review collected by and hosted on G2.com.

There are many features are currently in beta Review collected by and hosted on G2.com.

I was extremely impressed with the Zuora team who lead our implementation. They were experienced, knowledgable, patient and kind. Excellent follow-through. It's been over 3 months since we've been live with Zuora for our billing. It's definitely a step up from our prior home-grown solution which involved integrating Stripe & other tools. With Zuora, we have greater visibility into the status of our billing, and greater functionality to price our products and services, employ discounting, and bill our customers. The API is powerful. The permissioning works well, and there are plenty of custom fields. Review collected by and hosted on G2.com.

Zuora has a very robust database / data model and functionality to meet our needs. However, the user interface leaves a little to be desired. The API is powerful and useful, however, I find myself wishing for more powerful in-app editing capabilities - such as the ability to bulk edit accounts. We wish the integration with the Stripe gateway had more functionality such as auto card updater and ability to void credit card transactions. Not sure if this is a Stripe API limitation or not. Review collected by and hosted on G2.com.

I love the clean, simple design of the Zuora UI. From the first time I logged in, I felt like I was home. It has been simple to learn and simple to teach my team. Review collected by and hosted on G2.com.

Reporting in Zuora is not the most user friendly to pick up. Knowing which data sources will yield the right results is not always easy and reporting can be cumbersome at times. Also, not being able to view full results without downloading can slow the process down as well. Review collected by and hosted on G2.com.

The easy ability to change pricing and subscriptions by the click of a single button. I also like the syncing capability between Salesforce and Zuora making it very seamless. The ability to be able to pull up multiple reports from data pulled in is also great. Review collected by and hosted on G2.com.

I dislike that at some points of the software there are too many options. It can be a little overwhelming at times unless you really familarize yourself with the software and all of the options available. Review collected by and hosted on G2.com.

I have been impressed by product catalog. I would call it a smart product catalog with future amendments etc. Also UI is great and corresponding API is flawless. We have been able to connect our middle tier/microservices with zuora api without a hitch. Review collected by and hosted on G2.com.

I wish there was a way to make email more dynamic. Such as if zuora is sending an email to user for failed payments - maybe we can insert upcoing new content that user might be interested in - thus user will quickly update the payments. Review collected by and hosted on G2.com.

Robust enough to automate all AR functions Review collected by and hosted on G2.com.

Lack of customer facing capabilities like a payment portal Review collected by and hosted on G2.com.

Zuora provides my business and I the flexibility we need to make pricing and product changes on the fly. The object architecture allows us to customize and configure the platform the way we run our business. Review collected by and hosted on G2.com.

The complexity is a blessing and a curse. The learning curve is a bit steep. But once you're in, the possibilities are endless. I compare it to a CRM. A good CRM isn't easy to set up. However, once you understand the ins and outs and configure it to meet your needs, you're able to move at a much faster pace. Review collected by and hosted on G2.com.