Zuora Reviews & Product Details

Zuora Overview

What is Zuora?

Zuora is a SaaS company and the worlds foremost evangelist of the Subscription Economy. At the heart of Zuora is the leading enterprise platform, Zuora Central. Central sits in between the CRM and ERP and is the only solution that orchestrates all subscription order-to-cash processes in real-time. Enterprise leaders and high-growth companies alike use Z-Central, Zuora’s multi-tenant cloud platform to launch, scale, and monetize their subscription services. Zuora’s applications work where traditional ERP applications fail: Subscription pricing, quoting, orders, billing, payments, and renewals. Built from the ground up by SaaS industry veterans from salesforce.com, PayPal, and Netsuite, Zuora services innovative customers like Informatica, Tata Communications, Box, Xplornet, Ustream, and Reed Business Information.

Zuora Details
Website
Discussions
Zuora Community
Languages Supported
English
Product Description

Zuora is a subscription billing, commerce, & finance platform that enables your subscription business to succeed.


Seller Details
Seller
Zuora
Company Website
Phone
+1 (650) 241-4508
Year Founded
2007
HQ Location
San Mateo, CA
Twitter
@Zuora
20,877 Twitter followers
LinkedIn® Page
www.linkedin.com
1,341 employees on LinkedIn®

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Zuora Reviews

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Ratings (1)
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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Zuora enabled us to provide a better subscrition system than ever. We can personalize the bills so that they are customerspecific and they have the feeling we care about every single one. The customer can always access the subscrition management portal, in order to see which are active and for how long. He can easily change his subscrtion plan and add or remove services. The reporting system is for us really good, since you can personlize each revenue report quite easily. Review collected by and hosted on G2.com.

What do you dislike?

The program is not self explanatory, we had to invest a lot of time in order to understand it, and know where to find the tools needed. But it was managable with their help page and some calls to their customer service. As long as it is intuitive at the customer side, it is no major problem for us. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use Zuora as subscrition manager, in order to provide customers easy access to their active subscritions, easy change plans and upgrade/downgrade when needed. Reports are used in order to analyze the business activity and as a certain basis for our future company roadmap. Review collected by and hosted on G2.com.

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UR
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

The new suite of services (such as workflows and data query) look to be super promising and I hope that they will allow us to streamline our business processes. Review collected by and hosted on G2.com.

What do you dislike?

Some of the basic things we'd like to do aren't built in features yet. Such as placing an exchange rate on an invoice without having to use their one offered solution (very pricey). Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Join the community and learn from those who have come before you! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We work in a subscription environment, so Zuora has been key to us allowing our customers to provision and onboard to the platform as quickly as possible, while also allowing for dynamic use charges (by unit, per usage, etc) so that our customers have more flexibility in their choices. Review collected by and hosted on G2.com.

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Senior Manager, Accountig
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

Within Zuora we are able to bill and charge. System reporting is easy to use and create other reports within. Review collected by and hosted on G2.com.

What do you dislike?

Currently we do not have Revpro and therefore we struggle with the 606 recognition. We also have Zuora set up to recognize all revenue upfront which causes more work on the back end. The system does not make it easy to see amendments. I am also concerned with the direction Zuora is going in. Are we their target customer. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Subscription Billing, Invoicing, payments Review collected by and hosted on G2.com.

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AM
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Best at syncing with salesforce, prorating invoices and charging monthly for standard services Review collected by and hosted on G2.com.

What do you dislike?

Does not adjust well to specific company situations which could lead to billing errors but this is not the norm Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Zuora has saved me time from prorating and creating invoices monthly. This has created several automated steps Review collected by and hosted on G2.com.

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Director Service & Sales
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

Using Zuora hell’s you organize and get your price offering in order. It also helps sales team sell faster through CPQ.. less human error in quotes. Review collected by and hosted on G2.com.

What do you dislike?

Some processes have too many steps . Everything is an add on and more money. Reports are not so easy to create . Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Tracking of pricing and offers made to customers. Making pricing promotions without coding faster to market. Review collected by and hosted on G2.com.

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UR
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

I like the ability to do billing, reporting, and payments all within one software and ability to create custom reports on an ad-hoc or recurring basis. Review collected by and hosted on G2.com.

What do you dislike?

Zuora isn't always very intuitive and performing the same task in different ways can result in different/undesired results. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Have a problem of some business units being housed in in-house systems and others in Zuora. Now trying to bring all our various business units (currently about 8) in one billing system, of which migration is a difficult and tenuous process. Review collected by and hosted on G2.com.

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AH
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

Simple navigation's, widespread support team to help in different timezones, detailed reporting. The new workflow feature with SQL squery support. Review collected by and hosted on G2.com.

What do you dislike?

Could have more streamlined one source for zuora documentation, instead of googling for keywords and find the page.

Zupra updates like server issues, maintenance to reach more users and admins. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Zupra has a very good approach towards consumption based billing. Please walk through the product catalog setups and how it could ease usage based billing Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Usage based billing, product catalogs. Review collected by and hosted on G2.com.

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US
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

Good online resources, continue to make improvements Review collected by and hosted on G2.com.

What do you dislike?

The Test environment

How Orders was rolled out Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

International billing allowing us to support our global customers. Review collected by and hosted on G2.com.

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Director Global eCommerce
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

The Zuora framework makes it easy to delight customers with an intuitive subscription management billing and reporting environment. Review collected by and hosted on G2.com.

What do you dislike?

Some of the basics around reporting and business user UI are less intuitive. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Managing the complexities of self service subscriptions. Review collected by and hosted on G2.com.

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UC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

Subscription base tracking and billing is great. Review collected by and hosted on G2.com.

What do you dislike?

Accounting processes is not. The lack of credit memos and use of CBA's gives not visibilty to true write offs. The inability to put in dynamic service term dates on write off's is also not good. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make sure accounting requirements/needs are aligned to other onsite finance systems Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Managing and tracking subscriptions and reporting on fields specific those subscription is great. Review collected by and hosted on G2.com.

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Director of Customer Success
Financial Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The ability to quickly pass through large amounts of usage data for our clients is allowing us to perform billing in a time-effective manner. Once usage data is loaded, a few clicks and all of the invoices for our client base can be generated. Invoices are clean and detailed which help us maintain a good customer experience even with our somewhat complex billing model. The reporting is extremely helpful in calculating end of month commissions, recognizing and deferring revenue, and overall bookkeeping. The quoting tool that Zuora has integrated with Salesforce is also a huge plus. Our sales team can now easily create nice looking quotes by selecting various product / rate plans through the Zuora / Salesforce Quoting tool. The quotes are then immediately sent over to our clients and the subscription data synced to Zuora so that the client is ready to be billed. Prior to this process, it was a hassle manually inputting billing information into our legacy invoicing platform, which also offered no room to manage term dates / billing dates or any other subscription related data. Review collected by and hosted on G2.com.

What do you dislike?

Be cautious of dates and how they can impact billing. I.e. if a customer signs up in the middle of the month, will their billing be prorated? There are many different dates that can be tracked in Zuora which make the tool complex, but also sophisticated. Additionally, the on-boarding and learning curve is extensive and steep - the training and implementation requires a lot of time and attention.. for a while it felt like my sole job was Zuora. However, working with Zuora's Global Services team that handles the implementation made it all worth it. The team at Zuora want to see you succeed and knowing I was in good hands, with people who were ready to help, made me all that more motivated in making sure I could implement Zuora to the best of it's capability at our company. I'm still not getting it all right / some subscriptions are more complicated than others, but I'm confident that with Zuora's support we will get to a point where invoicing is done seamlessly. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We signed onto Zuora without much standardization to our billing process, subscription management, or even a formalized product catalog. We were rapidly bringing new customers on at many different pricing schedules and payment terms. Now with Zuora, there is clear insight into the different rate plans customers are subscribed to, as well as their MRR and other reporting measures. Review collected by and hosted on G2.com.

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AI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

The ease of use has been great. New finance folks are able to quickly ramp up and understand how to use the tool. Reporting is also great. Review collected by and hosted on G2.com.

What do you dislike?

Test environment are sub par. There is no way to fully test. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are able to release new products much easier with Zuora. Review collected by and hosted on G2.com.

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UC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

user friendly, easy to navigate, good knowledge center. i was able to learn how to navigate and find some information by learning it myself. Review collected by and hosted on G2.com.

What do you dislike?

can improve on some notification to customers for example will be nice to include the invoice on the notification of unpaid invoices. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

billing automation Review collected by and hosted on G2.com.

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AI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

Easy to setup products. Easy to add custom fields to suit your business and easy to use APIs for fallout notifications. Review collected by and hosted on G2.com.

What do you dislike?

Limit of 50 custom fields per object could be an issue when we have complex products and use cases. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Trial subscriptions. Subscription management. Review collected by and hosted on G2.com.

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EE
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

It’s a great value Zuora has so many partners with pre-built connectors. Through partnerships they increase the value prop of their offering. Review collected by and hosted on G2.com.

What do you dislike?

Lack of clearing and responsiveness from implementation team Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Revenue recognition. Allows us to outsource this operation through a technology tool. Review collected by and hosted on G2.com.

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UA
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

The amount of help provided from developers and account execs Review collected by and hosted on G2.com.

What do you dislike?

e-wallet for customers that are traveling globally Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Zuora is the back bone for the service we are providing within our company. Less friction for setting up subscription billing and subscription management. Review collected by and hosted on G2.com.

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EI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

Easily calculate subscription billing, integrates to ERP Review collected by and hosted on G2.com.

What do you dislike?

Weak SOX controls/reporting. SOC report I s always issued late. Per the community, customer been have asking for I’ve 3 years an audit trail report. Poor customer/community involvement. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Better billing workflow Review collected by and hosted on G2.com.

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EI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

A software that focuses on subscription and recurring revenue.

Good catalogue and simple interface Review collected by and hosted on G2.com.

What do you dislike?

Lack of good integration with sfdc

Limited automation for usage load

Multi entity makes reporting hard Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Subscription billing and usage billing

Clear billing forecast Review collected by and hosted on G2.com.

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UC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

Automated invoicing, customer self-service capability Review collected by and hosted on G2.com.

What do you dislike?

Seems difficult to manually fix subscriptions if input error (e.g., wrong contract effective date, wrong seat add/removal). Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Automated invoicing, tax calculations, dunning emails is saving time for our billing and support teams Review collected by and hosted on G2.com.

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AC
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

Great app support, market place, developer tools, workflows and great simple UI Review collected by and hosted on G2.com.

What do you dislike?

Support, true up and promocode apps are not generic and faulty Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Onboarded multiple type of products with multiple rate plans. Review collected by and hosted on G2.com.

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AI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

The company culture and customer service. Review collected by and hosted on G2.com.

What do you dislike?

Too many features we want to use are still only in Beta Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Processing scaleable billing in many ways across a complex business structure. Review collected by and hosted on G2.com.

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AC
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

I like the subscription product and billing Review collected by and hosted on G2.com.

What do you dislike?

Complex solution and need to cater better UI Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Need to know more about salesforce to zuora api integration Review collected by and hosted on G2.com.

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EA
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

Zuora engineering team has been easy to work with. Review collected by and hosted on G2.com.

What do you dislike?

Revpro integration and scale needs some work. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Price catalog and our billing and revenue management Review collected by and hosted on G2.com.

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IC
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

Zuora is great for tracking our subscriptions Review collected by and hosted on G2.com.

What do you dislike?

The inability to change currency on the account when it's been set. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Billing our subscriptions Review collected by and hosted on G2.com.

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Salesforce Administrator
Financial Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

The integration with salesforce is very robust and allowed our organization to fit zuora to our specific needs. The implementation team did a wonderful job of setting us up for success and even though we had unique requirements they offered workable solutions. Review collected by and hosted on G2.com.

What do you dislike?

It takes training across your organization, which is expected, but there are quite a few places where users can mess up billing. I suggest sending each user through the Zuora university which I hear they are upgrading soon. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Having your own developers is a great idea since the API connection is very powerful, you can customize it to almost any degree. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are a subscription business but did not have good visibility into our billing. Now we have great reporting and can quickly build reports in salesforce. Especially useful is being able to track discounts our sales reps are giving and the impact on revenue. Review collected by and hosted on G2.com.

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