Zuora Reviews & Product Details

Zuora's billing is solid. We just don't have issues with billing. CPQ is relatively straight forward to use in Salesforce given our transactional sales cycle. Review collected by and hosted on G2.com.

I've used Zuora for about 10 years now - spoke for them at their Subscribed events, Dreamforce, etc. The top 3 issues that continue to recur:

1. Under pressure to deliver wall street results, they pass that along to their customers upon renewal. It's never about how can we make sure you're happy and we're charging you based on the value received, but it's about retaining ACV and trying to grow ACV from each customer every single year. And their tactics are dirty ones that I've never experience from any other vendor.

2. I've had multiple challenges with their professional services in the past (granted, the last engagement was about 4-5 years ago now).

3. Their platform data model is complicated, so it can be difficult to figure out how to pull billing metrics from it. Review collected by and hosted on G2.com.

Zuora is powerful and there's features to pull data and create reports that you need. Review collected by and hosted on G2.com.

Confusing and difficult to learn. It takes time to really understand all the components. Very difficult to get trained on or train others on. Review collected by and hosted on G2.com.

Once Zuora is implemented, it is quite easy to use and you can rely on it to work as expected. There's a decent amount of functionality that will work for most use cases. Review collected by and hosted on G2.com.

Zuora's data structure is a complete mess, and it's difficult to integrate with other systems or to use its data for reporting. Don't take this criticism lightly. It can be extremely frustrating to deal with and doesn't scale well when a business grows. Review collected by and hosted on G2.com.

One thing that's great is how it can integrate with all of our software. It can integrate with Salesforce and our admin software. Review collected by and hosted on G2.com.

It seems outdated. There are also many clicks I have to make to accomplish a small task. Of all the software I have used for work, it is easily the one that took the most training. I still don't have it figured out a few months in. Review collected by and hosted on G2.com.

Can handle a lot of bill runs (we have a lot of small value customers).

Good at quikcly changing prices

Easy for sales team to build quotes

Locks down month end reporting and recognises revenue automatically. Review collected by and hosted on G2.com.

The company is big, make that MASSIVE, on marketing and that always worries me. I attended their Subscribed Event and nearly vomited on the sickly sweet "we're so excited about our new launch" and then proceeded to announce nothing materially interesting to us.

Here are some more specifics:

- Revenue recognition rules are pretty basic

- It doesn't deal with Currency conversion

- Usage uploads work only after 5-10 attempts with no obvious reason why and then get recorded as £0 recurring revenue (despite recurring)

- OneTime products look clunky on invoices (they get given a single date as the time period, which is wrong) and clutter the list of subscriptions (which ones are active vs OneTime?)

- If you are using SFDC it can't report historic metrics like MRR

- No data uploader Review collected by and hosted on G2.com.