Zuora Reviews & Product Details

Zuora Overview

What is Zuora?

Zuora is a SaaS company and the worlds foremost evangelist of the Subscription Economy. At the heart of Zuora is the leading enterprise platform, Zuora Central. Central sits in between the CRM and ERP and is the only solution that orchestrates all subscription order-to-cash processes in real-time. Enterprise leaders and high-growth companies alike use Z-Central, Zuora’s multi-tenant cloud platform to launch, scale, and monetize their subscription services. Zuora’s applications work where traditional ERP applications fail: Subscription pricing, quoting, orders, billing, payments, and renewals. Built from the ground up by SaaS industry veterans from salesforce.com, PayPal, and Netsuite, Zuora services innovative customers like Informatica, Tata Communications, Box, Xplornet, Ustream, and Reed Business Information.

Zuora Details
Website
Discussions
Zuora Community
Languages Supported
English
Product Description

Zuora is a subscription billing, commerce, & finance platform that enables your subscription business to succeed.


Seller Details
Seller
Zuora
Company Website
Phone
+1 (650) 241-4508
Year Founded
2007
HQ Location
San Mateo, CA
Twitter
@Zuora
20,877 Twitter followers
LinkedIn® Page
www.linkedin.com
1,341 employees on LinkedIn®

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Zuora Reviews

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EC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Zuora's billing is solid. We just don't have issues with billing. CPQ is relatively straight forward to use in Salesforce given our transactional sales cycle. Review collected by and hosted on G2.com.

What do you dislike?

I've used Zuora for about 10 years now - spoke for them at their Subscribed events, Dreamforce, etc. The top 3 issues that continue to recur:

1. Under pressure to deliver wall street results, they pass that along to their customers upon renewal. It's never about how can we make sure you're happy and we're charging you based on the value received, but it's about retaining ACV and trying to grow ACV from each customer every single year. And their tactics are dirty ones that I've never experience from any other vendor.

2. I've had multiple challenges with their professional services in the past (granted, the last engagement was about 4-5 years ago now).

3. Their platform data model is complicated, so it can be difficult to figure out how to pull billing metrics from it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Billing. Review collected by and hosted on G2.com.

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UP
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Zuora is powerful and there's features to pull data and create reports that you need. Review collected by and hosted on G2.com.

What do you dislike?

Confusing and difficult to learn. It takes time to really understand all the components. Very difficult to get trained on or train others on. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Zuora is difficult to use, and I would honestly look at other options out there first. You spend a lot of time trying to fix things and trouble shoot things. It's very non user-friendly. Their support team is also impossible to reach. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use Zuora to invoice customers and track our outstanding invoices/balances for each of our customers. Review collected by and hosted on G2.com.

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UC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Once Zuora is implemented, it is quite easy to use and you can rely on it to work as expected. There's a decent amount of functionality that will work for most use cases. Review collected by and hosted on G2.com.

What do you dislike?

Zuora's data structure is a complete mess, and it's difficult to integrate with other systems or to use its data for reporting. Don't take this criticism lightly. It can be extremely frustrating to deal with and doesn't scale well when a business grows. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Billing customers is important for a SAAS company and that's what we've used it for. Few if any other benefits have been realized. Review collected by and hosted on G2.com.

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Account Manager
Computer Software
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

One thing that's great is how it can integrate with all of our software. It can integrate with Salesforce and our admin software. Review collected by and hosted on G2.com.

What do you dislike?

It seems outdated. There are also many clicks I have to make to accomplish a small task. Of all the software I have used for work, it is easily the one that took the most training. I still don't have it figured out a few months in. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I haven't seen any updates to the look or any improvements for making it more user friendly. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Trying to make our data and tracking of what customers are paying for simpler, but we haven't really gotten that out of it quite yet. Hopeful we will once it is fully implemented. Review collected by and hosted on G2.com.

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UI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Can handle a lot of bill runs (we have a lot of small value customers).

Good at quikcly changing prices

Easy for sales team to build quotes

Locks down month end reporting and recognises revenue automatically. Review collected by and hosted on G2.com.

What do you dislike?

The company is big, make that MASSIVE, on marketing and that always worries me. I attended their Subscribed Event and nearly vomited on the sickly sweet "we're so excited about our new launch" and then proceeded to announce nothing materially interesting to us.

Here are some more specifics:

- Revenue recognition rules are pretty basic

- It doesn't deal with Currency conversion

- Usage uploads work only after 5-10 attempts with no obvious reason why and then get recorded as £0 recurring revenue (despite recurring)

- OneTime products look clunky on invoices (they get given a single date as the time period, which is wrong) and clutter the list of subscriptions (which ones are active vs OneTime?)

- If you are using SFDC it can't report historic metrics like MRR

- No data uploader Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Build your own. Review collected by and hosted on G2.com.

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